Jerry Ernst Auto Body

4167 Kellogg Ave, Cincinnati, OH 45226, USA

Address:	4167 Kellogg Ave, Cincinnati, OH 45226, USA
Phone:	+1 513-871-7200
Site:	jerryernst.com
Rating:	4.1
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM Closed Closed

Location

Photos 8

Reviews 8

Anonymous User

Items were stolen from my car while its bumper was being replaced in December of 2008: My glove compartment was gone through, a gym bag was taken from the back & all items from the center console were stolen. My car was with Jerry Ernst for less than 48 hours. Nothing of immense value was left in the vehicle - Im not that stupid. The fact that someone (whether its an employee or a stranger) went through my car while under their watch is what ticks me off the most. I didnt think I needed to remove empty bags from the back, napkins from my glove compartment, pennies from the cup holder or receipts from Jiffy Lube... but I guess I was wrong. The owners did nothing out of their way to apologize - no letter of remorse, no offer to pay me back, no offer to get something fixed on the house... nothing. NOTHING! They just said they were not able to comment due to possible litigation issues!!?? What? As if I would seek a lawyer for crap like this. All I wanted was a formal letter of apology. I work in sales & have #188 clients - I have told each & every one of them & all of their staff exactly what happened. I have contacted Enterprise & have had them remove this business OFF of their recommendations list. I have filed a complaint with the Better Business Bureau. I have emailed EVERYONE on my contact list. I DO NOT suggest you take your car here. You cannot trust them at all & their customer service is sub-par, obviously.

Jose Nine

I have had three situations where Ive have used Jerry Ernsts shop. As a car aficionado I did my research and consulted local experts. Dont be mistaken, I dont have expensive and/or fancy cars but I like my cars to last and look good. The three situations I mentioned were a bad scratch on the front bumper on a 2006 Honda Pilot, a front fender serious bump on a 2014 Honda Accord Coupe, and most recently the Pilot was in a three car accident being the middle car. John Ernst and his team were consistent in all three situations. Estimates were accurate and a bit lower than other reputable competitors. Delivery of repaired cars was always as agreed to. The repaired cars were clean both outside and inside. Their location is extremely safe and easily accessible. My wife, who is not a fan of going to car shops, even commented on "how respectful and patient the staff was with her" when she asked a lot of questions. The best thing is that they are a family owned business who is a community partner to many organizations. Going into their office you will see the many awards and recognitions they have received from lots of Cincinnati non-profit organizations because of their work and partnership with them. For me, that is important. If your vehicle needs body repair, do shop around. If you want your car to be as close to how it looked when it left the dealership, take it to Jerry Ernst. You will be glad you did.

Steve Carlisle

Very unhappy with quality of work done. Paint has orange peal look, stands out from the factory paint enough that it is very obvious that it has had body work done. Additionally, they broke clips on the inside of door panel that were not replaced and they broke clips on the back of door/window seal and made a poor attempt to glue it in an effort to cover it up. Over spray on bottom of car frame area and inner fender well. In reality, it looks as if this was done by a high school/vocational school body shop by students in training. Honestly, terrible and very rude customer service when I complained. They were not interested in correcting these issues. I will never use again and would certainly not recommend them to anyone. Beware.

Mark Sickmiller

Had some minor damage (mostly paint transfer) to the back end of a brand new SUV. They fixed the damage for less than $100. They got the SUV in the next day and only had it about 8 hours. Would definitely go back.

Anonymous User

Someone damaged my bumper last year. Jerry Ernst fixed for several hundred dollars less than the insurance company paid me for the damage. Fixed it in a quick and professional manner. I highly recommend them.

Rick Patterson

OUTSTANDING work. Very meticulous and attention to detail is second to none. Would recommend to anyone wanting the job done right.

Joseph Harry

Very professional staff, top quality job. I highly recommend this body shop.

Jerry Ernst

This is great body shop...good people..