Russ Auto Body & Towing

3434 Duck Creek Rd, Cincinnati, OH 45213, USA

Address:	3434 Duck Creek Rd, Cincinnati, OH 45213, USA
Phone:	+1 513-631-7676
Site:	russautobody.com
Rating:	3.6
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9AM–1PM Closed

Location

Photos 6

Reviews 17

ShySha J

If i could rate 0 stars i would! Their attitudes are Rude! Though they try and be professional. They suck! My mom got in a accident her car was totaled and towed here. All we wanted was her pocket change that was in the car and cds... nothing major. They made us feel like the car was impounded or repo. We have to show all this information just to get personal items out. They take your car key and someone else goes through your car to find your registration if you "think" its in the car. And upon return if its not in the car they keep your car key until you can show registration regardless if you have insurance and it matches exactly to what your license says.. Bad business! If you get an accident, i dont care if its outside this place, DONT COME HERE! Its literally a living hell. They need to have different procedures for different situations. They treat all the customers as if we are criminal. I will never return here, nor will i recommend anyone else. HORRIBLE EXPERIENCE. Now upon being in pain my mother has to deal with this foolishness.

Bradley Babiak

I am extremely impress with Russs Auto Body. They clearly set the expectations for if I bring my car in by this time we can have the work done by this time. They explained realistic times for getting the parts in and completing the work. I was given accurate updates along the way to let me know we were still on track to have the work completed by the agreed upon time. This was extremely helpful and they were able to complete the work while I was out of town. This gave me great peace of mind knowing when I got back in town my car would be ready and I would not need to change my schedule resulting from not having my car available. I would highly HIGHLY HIGHLY recommend using them in the future! Make sure you talk to Don to have the same great experience I mentioned above! Brad

Andrew Boehmer

I brought my 2008 VW R32 in for some rust repair. I coordinated the drop-off, work and pick-up with Don who was very professional. The quoted estimate was very close to actual cost. The only additional money was due to some small parts which were required. Less that 10% over the estimate which is the standard range. Don took time to explain exactly what was done, show me pictures of the stages of work done and verified the car was cleaned up and ready to go before I showed up. Rust repair is always difficult since you dont know the long term results. But at this point I am planning on returning for additional paint work to clean up the front end.

Erin Hinson

Best experience we couldnt have known to ask for. After our previous towing company left us stranded for two hours we gave up and called Russ. Told us it would be 35 minutes, so we said OK. They came in 20. Super friendly guy who helped us and decided to try giving our car one last jump since he couldnt get it in neutral and it worked! He saved us the tow and the cost of the tow. Could not thank him enough from saving our night from total disaster!

Assia Micheaux

Russ Auto Body was referred to me by the good folks at Donovan Tire and they did not disappoint! From beginning to end of service, their team was professional and polite. Robert and his team did an excellent job repairing my car after my accident and even went above and beyond to reach out to the party of faults insurance. I cant thank their team enough for such great customer service and repairs!

Matt Z

Brought my Scion fr-s in for hail damage. They did paintless dent repair (which I was a little leery about) The result was phenomenal! They repaired damage on almost every panel of the car, and it looked awesome when they were finished. Dont go looking for a Lexus style waiting area here. Its a garage. Employees were courteous and wanted me to be happy with the work. I am.

Adrienne DeLisse

Russ was the right place to go for body damage and a few other repairs, and I am thankful that their work was affordable and completed timely and properly. After trying to get estimates and appointments from other places who never bothered to call me back, in contrast Russs staff was courteous and professional and the results were excellent.

George Chester

Cant speak for the auto body side but Elmer on the towing side was phenomenal, went above and beyond to help me and give me options. While being knowledgeable and informative, he genuinely cared about helping me. Wasnt expecting that quality of service from a towing company. If I ever need a tow or auto body service, I know who Ill call.

Dee Mac

I would recommend this company to anyone. They kept me informed every step of the way, even when they ran into a problem through no fault of their own. I am very happy with the results, and was even more pleased to see they cleaned my car inside and out. They work with the insurance companies, the rental car service (Enterprise).

David Gentry

I was broken down on the side of the road. I called Russ and the person who answered the phone was very nice. The tow truck showed up within 30 minutes of my call for help. The driver was nice and polite, and they even offered me a bottled water or soda. Best of all the cost of my tow was reasonable. I do recommend!

James Hollenberg

This is for the auto body side. They fixed a dent on my front passenger side door. After getting the car back I found a scratch on the front passenger side door handle, which was not there before, and they wont call me back. Next week, Ill start calling twice a day. I highly recommend going somewhere else.

Cassandra Wainscott

After my accident, I took my car to Russ Auto Body and Towing for repair. The staff was very courteous and accommodating. Robert kept me informed on the progress of my car and even helped with arranging for a rental. The repairs made to my Kia were AMAZING!! It looked like a brand new car!! Way to go Russ!!

Monique West

Rude rude rude, my son was in a accident last night and my car was towed to this company and when I came to get my stuff out of the car they made me feel like I was a criminal. I couldnt get my own registration and insurance card out. I would never recommend this company to anyone! !! Just Rude

Ashley Fusting

I had my car totaled in an accident. The police officer called this place for me. They were wonderful. Always answered the phone. Was resonably priced. They even towed my car to the recycling center for me. 10/10 would call again if I needed help in Cincinnati.

Simon Barrad

They were extremely professional and did a great job replacing my dented front bumper. The quote was very accurate and they had the job done the day after I brought it in. The paint looks great and I would recommend Russ to anybody!

Fuad Kh

Been there to get estimates. The manager assured me he would email me that. Contacted them thrice afterwards and every time they had different reasons to give. 10 days passed and i am yet to get the estimates. very unprofessional.

genika domond

I loved working with this company. I was having a lot of problems with my insurance company but they worked with me through out the difficult process. I would highly recommend this company.