Address: | 2250 W 117th St, Cleveland, OH 44111, USA |
Phone: | +1 216-706-9699 |
Site: | publicstorage.com |
Rating: | 4.8 |
Working: | 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM |
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Landon Goldstein
Awful self storage experience. I give it one star because Google is forcing me to, otherwise itd be Zero(0). The facility is in complete disarray. Storage units are "secured" with chicken wire over the top. Half the lights in the facility do not work. The cart, when available, requires ear protection to ensure the 45271dB it outputs do not cause your ear drums to rupture. The staff, although kind, is completely incapable of assisting with anything more than accepting your credit card or apologizing for their rundown operation. Most can be contributed to lack of funding or management. Overall, a terrible experience. There is so little value for the cost. Seriously, there are, minimum 250 units in this building, average price is probably $45 per month, I cant assume cost exceed $10k/monthly, reinvest in your business. Do NOT waste your money or sanity, spend a bit more and use the storage units a mile North.
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Brandee Bleue Aurélie
Since the previous review my update is that the rental cost has been raised, by $10, TWICE. Worse, I received a mailer stating that the price hike would not go into effect - until August of 2016. However I have an invoice showing that new pricing due for July 2016. Greedy and Liars, nice. On the other hand, If youre made of money and dont care about price increases; the facility and the customer service are still wonderful. PREVIOUS REVIEW: I have been here for a year and I have no complaints. The facilities are clean and appear secure. Access is secure but easy. Customer service is always excellent. Annoyed that the price jumped nearly $10.00, after on year (and at once, not gradually) but I feel that my belongings are safe. Now, if there is another price hike ... #PublicStorage
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Darlene Parker
I have done business with public storage for many years and Ive been very lucky to have also done business with Russ for over twenty years he has also been very polite and kind to me every time me and my sister came thru the door. He makes sure that you understand all of your paperwork because he explains your contract to the tee he also walks you to your storage unit to see before you decide to purchase that unit. Personally Russ has truly been a friend to me and my sister because he truly one time saved my two units from being auctioned off because of financial reasons he worked with me on more time to come up with the money to save my belongings and for that alone for going out of his way he deserves all five stars. We appreciate you Russ keep the good work
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Clayton Giovanni M.
I was from out of town, moving to the big city! The folks like Russ & Andie were VERY professional and sympathetic and even helped expedite my paperwork while i was driving up to meet the 5pm saturday deadline. My locker was clean and after a couple of months and i finally settled in somewhere, moving out was a breeze. The location should be noted..making a LEFT turn into the facility with a truck is a bother..go past and turn around in the Home Depot lot just up ahead. ALL outside access lots are the larger storage. Smaller lockers are located inside. They did a great job for me. :) Hope its good for you. BTW> Home Depot has same size boxes for ALLOT less than what ANY storage place would sell them for. So would Lowes.
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Destrie Larrabee
I recently rented my second storage unit at this Public Storage location. I worked with Russ, who was very professional and helpful in assisting me in figuring out my storage needs. The facility is always clean and well maintained, and their automatic monthly bill-pay is fabulous! I found that I had the need for a third storage unit, and, once again, Russ was right there to help me with every courtesy. Again, I found him very helpful and professional. The facility is very clean, and when there was an actual facility problem that was way beyond Russs control, he did everything he could to help me access my storage unit!
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Rebecca Davis
I rented a storage unit for a little over two years with multiple trips in and out of the unit, and always had a good experience. Russ was extremely helpful and efficient as I opened and closed the unit and answering questions in between. There was always plenty of space to park and I always felt safe. The only issue was that there were not enough carts because stupid customers broke or stole them, and Russ was trying to get approval to buy new ones (which he got!). I would definitely recommend this location!
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Tim Bennett
Ive had nothing but good experiences at this location of Public Storage, and nothing but great experiences with Public Storage staff. I deal mostly with Russ, and he has displayed only top-notch customer service on many different levels; Russ often goes above and beyond helping me, regardless of how trivial my issue might be. He, along with other staff, is very knowledgeable, courteous, efficient and personable. Simply put, a good location and great staff --- Russ will take care of you.
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Tim Weyer
The problem I have with them is their price. I am paying close to $300 for a 10 by 15 storage unit which is not even inside the building. Its one of the outside units. To me that is high priced. And for the past few years my cost has gone up on a yearly basis by around $20 or so each time. I will be moving my things out of there in the near future is why I am not moving to another storage place now. The people that run the place are good people. Its just their high prices!!!
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Mod Equestrian
Who knew finding vehicle storage would be this easy. I was a walk in customer and Russ was super helpful in explaining to me what was available and what would fit my needs. The renting process was simple and the policies were clear. Russ followed up with me to make sure everything was set and that I didnt have any other questions. I would recommend this space to anyone needing extra storage.
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Chrystal Meredith
I moved here in 2011 and needed a storage locker and my fiance introduced me to Russ, the manager at this location. Russ was very courteous, and helpful finding the right sized locker for me. Im very pleased with the facility, because its clean and very secure. I would recommend this location to anyone needing somewhere to keep their prized possessions.
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Jeffrey Lanier
I am a public storage renter from Georgia & Russ has been extremely professional explaining my storage situation while i am in Cleveland, OH. Recently I was running late to pay my storage, called Russ and he waited until I arrived paid my storage unit and I was extremely grateful for him staying over. Excellent customer service. Highly satisfied
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mussy boggs
used this for my aunt and my uncle in cleveland oh. helped move their stuff inside the storage unit.The guys were very nice and helpful, Russ and Delon is the names of the workers. Only criticize is that i wish they would have boxes and supplies available to use for free to help and then return the items to the office afterwards.
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Demarco Byrd
Excellent customer service!! Always courteous and helpful. Russ and his team are exceptional. I left my unit unlocked the first day and Russ called me to notify me immediately. His concern was as it was his own unit. I really appreciated that!! Would rent here again and definitely would recommend!!!!!!!
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Jackie Dobbert
I had a great experience with this Public Storage location. Tina from the office was exceptionally helpful, and ensured that I found the perfect type of storage unit for my needs. She even helped me navigate the U haul I had rented into the facility. I would definitely recommend this location.