Firestone Complete Auto Care

12420 Cedar Rd, Cleveland Heights, OH 44106, USA

Address:	12420 Cedar Rd, Cleveland Heights, OH 44106, USA
Phone:	+1 216-923-0831
Site:	firestonecompleteautocare.com
Rating:	3.5
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 9AM–5PM

Location

Photos 10

Reviews 12

Francesco Elia Marino

The staff is professional and one young guy in particular has very good manners. However, the way they work is really wrong. I give 2 stars based on my personal experience. First time I brought my car for an oil change and they identified a phantom oil leakage, they recommended to perform an inspection for detecting the problem, I refused because I knew from previous reviews that they always try to inflate the bill. I brought the car from a dealer and no oil leakage was detected whatsoever. Additionally, last week I brought the car to another mechanic for a general inspection and no oil leakage was detected. Absolutely no signs. Second time I brought my car for an oil change, tyre rotation and problem with the fuel gauge sensor. they charged me $100 as a diagnosis fee and they failed to find the problem. However, they recommended work for a value of $1700 for brake and suspensions. I refused the additional work and I brought my car to another mechanic. He told me that the car does not need a work of $1700 and that the only problem was with a brake and that he can easily fix the problem for $190. In summary, I strongly recommend to find a mechanic you can trust. I would not recommend Firestone to my family and friends. If more than one people reported the issues of them recommending additional work not needed to the car then we can not be all crazy, I believe it is pretty obvious they try....... I personally do not like the Firestone work ethic in general. They will inflate your bill, charging you for labor much more than what actually costs to fix that problem. For one hour of work they charge much more than a professional with 3 degrees and this is quite ridiculous I think.

Terry Orcutt

As one other said here, front desk staff very cordial. The problem is they arent honest behind the scenes. Just one example: we brought an awd crossover in for a tire plug. They said they couldnt plug, wed need to replace the tire, and wed need to replace all 4 tires or totally break the awd system. Tires were slow-wearing tires with maybe 15k on them. We asked for car and faulty wheel/tire back (spare was on at the time). After resisting, they gave it back, it had a plug in the tire, and held air for the next year just fine. This was after I had paid for their "lifetime alignments" for our other car. I brought it in for only its second free alignment. "Im sorry, sir. Your vehicle isnt in our system." I held their own receipt up in front of his face proving I had bought the service the previous year. Go there at your own risk.

Emily Wakeman

We live out of state and our truck broke down while driving on I-90. It was the Saturday evening before Christmas and pretty much every other shop was closed except this Firestone. Their diagnostic technician had already left for the day; however, they were able to diagnose and fix the problem on Christmas Eve. Brian was our contact throughout the process and gave us updates. We stayed with family out of town while waiting for the truck to be fixed and Brian stayed late at the store on Christmas Eve so we could pick up our truck and get home for Christmas. I think the employees at this Firestone did the fastest turn-around possible for us, particularly considering that our truck broke down on the weekend before a holiday. Overall, it was the best possible outcome for a difficult situation.

Amber Boyer

In Cleveland from out-of-town, going to get lunch before we headed back home and ran into some car troubles. It was a Sunday so our options were limited and we thought nobody would be open and/or willing to help us. Talked to Chris at this Firestone location and gave a vague description of what the problem was and by the time we got there, he had already ordered and received the parts that were needed. The repair was fast and inexpensive considering the issue. Not only did we get the car work done, but also we learned some of the history of the building. Chris was more than happy to explain what was going on with the car to us in laymans terms multiple times to ensure we understood. Truly the best service scenario imaginable for being a Sunday when the odds were against us.

Violette S. Robinson

Chris helped us when our car was breaking down on and off. They only charge for the no-start diagnostic if they identify a problem. They did thorough testing and found the problem and fixed it, AND fixed an existing problem nobody else could figure out, AND noticed the throttle body was completely clogged with carbon and cleaned that out. Chris was very friendly. I trust their judgement and their thorough work. I am very appreciative.

Moaath Ali

Took them an hour to check a flat tire, after the hour, they told me they cant fix but I got it fixed somewhere else, the guy never checked it from the inside. Overpriced, they were going to charge me 30 dollars for a flat tire which cost me 10 at another place. The threw some stuff I had from the trunk which broke and never apologized, they charged me 10 dollars to put on the spare tire. Horrible experience.

Matt P

They refused to repair my tire, they said tread was too low, said i needed to buy a new one. I took it elsewhere, and they repaired it straight away, said tread was fine, and didnt know why Firestone would have said that. Clearly Firestone dont care about the customer, just want your money. Guess what, my next set of new tires will come from the place that repaired my tire and not Firestone.

Gurbinder Singh

On multiple occasions I have made appointments with these people and when I go in they tell me I have to drop off the car for hours. What is the point of making an appointment? The guy named Brian will be very nice over the phone to bring you to the shop but once you are there he will tell you he has no time to service your car and you have to drop it off.

Andrew Radak

Ive been coming to this store for the past 6 years and have recommended it to several of my friends. Even after i left the east side of Cleveland, I make a point to return to this store even with other Firestones closer to me. They always keep me informed of my cars status and never have me surprised.

Laurence Ducker

I had a nice experience getting a simple oil change and tire patched. The sales staff were very friendly and unimposing, and the mechanics took their work seriously. I simply had a very pleasant experience and the the prices were very fair. I will be getting my next service here.

David Vaughn

These people are AWESOME!!! From the owners Todd & Stephanie to their crew of techs, they are all amazing! I went in with a simple question and they always answer without hesitation. I love that I found an honest shop & will always be bringing my car here! Made my day!!!

Anonymous User

They refused to repair my tires too! I guess it makes sense from a company that is in the business of selling tires. They seem great for other things, but you might want to get your tires repaired somewhere else. Theyve done the same to several friends of mine too.