Buckeye Laptop

Reviews 7

JE

Jeff Summerfield

Called and inquired about a DC jack repair on a Dell Inspiron 1545. Was told most DC jack repairs are about $89 ranging up to $120. Obviously steep for 30 min of work and an $18 part however, theyre on my way home. Im the one who usually fixes all the technology related crap in our family but I was heading out of town and promised Id have my nieces computer fixed before she moved to Florida on January 2nd. I dropped it off about a week later and explained I was heading out of town and the January 2nd predicament. They called early on the 29th to give me a quote of $144 ($119 plus $25 rush fee) to have it done before January 4th. Way higher than expected especially since the part is $18 and literally takes 30 min to repair but at this point I was in a jam and needed it. On that call I explained I would BE BACK IN TOWN ON DEC 31ST. Not once did it register with the kid that MAYBE they should inform me They were closing early on December 30th and not reopening until January 4th. I had limited access to my phone and email while away. I received a voicemail on December 29th saying it was done. Awesome, however as I made them aware Im not back in town until the 31st. I received an email on 12/30 @ noon restating it was done and they were closing early for the holiday. I would imagine this meant early for new years day right? So closing early on December 31st in preparation for the holiday. No big deal... Ill be back on the 31st. I wrote an email back saying Id be there before noon. When I showed up... they were closed. Apparently they meant closing 1.5 days early for the holiday. Theyre less than stellar, drag and drop, template looking website gave no mention of holiday hours. Weird for a technology company to not use their technology? Do not waste your time and energy looking for parking just to be disappointed by this kiosk level quality business unless you want to purchase a floor model refurbished laptop with 160gb hdd from 2003.

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Stephanie Jorgensen

Destroyed my harddrive with all of my sons baby pictures and videos on it and all of my undergrad work. I went into Buckeye Laptops this past October to sell my old MacBook, get a simple hard drive repair on a friends used MacBook and transfer my data over from the old MacBook. I wanted to keep the cost to $300 because I had found brand new laptops for that price. When I went to pick up my laptop the data had not been transferred. I called to complain and they told me the price didnt include the data transfer. I explained the old laptop had a lot of sentimental and professional material including all of my sons childhood pictures and all of my undergrad work. They assured me that they would make note of it and hold onto it. When I called today they said they had cleared out their recycling room. I told them I wanted compensation and the supervisor hung up on me. I spoke to a woman who offered me $50 if I signed something promising not to write a bad review online. When I said that was a joke considering I spent $300 and they destroyed sentimental data, she accused me of blackmailing them. Theyre randomly closed and dont answer the phone during listed business hours. Overpriced, unorganized and unprofessional.

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Rebecca Vargo

My daughter brought her macbook in for repair. Buckeye Laptop said it couldnt be repaired and sold her a "floor" model that was supposedly in like-new condition. The laptop didnt work well from the start and got progressively worse to the point where it didnt work at all. She brought it back in several times until finally she was told that it couldnt be fixed. They tried to sell her another one for more money until I got involved and told them they would need to replace it at no additional charge. At that point they decided that it could, in fact, be fixed and did some repairs. Needless to say, that computer has now died again and since she is no longer living in Ohio, she will have to replace it with a new one. We were sold a bad machine. I believe Buckeye Laptop knew it was a bad machine when they sold it to her and did not remedy the situation when it stopped working. I would not recommend this shop to anyone.

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BE

Ben Green

Buckeye Laptop did eventually manage to replace the cracked screen on my phone, but the amount of prodding and poking it took from me made it a very bad experience. Overall it took more than three weeks for the fix to happen and involved a bulging screen and a broken speaker thrown into the mix. Even now, the screen doesnt sit properly and protrudes out. Plus on its final return, the phone felt dirty and around the case around the screen looked chipped. Since the repair the phone doesnt seem to be functioning at its full capacity. These problems could have been dealt with in a professional and helpful manner, but instead it took repeated calls and visits in person to find out exactly what the status of the repair was. The sales associates attitude was confrontation and not pleasant. I would not recommend Buckeye Laptop for any phone repairs.

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BR

Brenda Sanders

This is a terrible place to take your vhs I am not pleased with the products I received. I took 7 VHSs tapes to this establishment he guaranteed me that I would love the finished products, the cds skip I told him that. I know the tapes were old but you said that wouldnt be a problem. Then you promised me my cds in two weeks, I got them in 6 weeks then your co-worker said someone came in that wanted a cd for a funeral I had no problem with that if I were told but the older lady said they paid more money to have it done before mine. Well the quality of the cds are terrible the dvds that you use are cheap. I will never bring anything to your business ever again no will I recommend this place to anyone you need to stick to fixing cracked screens and working on computers. I am very disappointed in your work. A dissatisfied customer.

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SA

Sara Martinez

Absolutely horrible. I took my phone here to get the screen replaced and in the process they broke the speaker. I took it back and they said they fixed it however after a few days it stopped working again. We had moved away right after they "fixed it" so I couldnt go back to get it fixed again. I went to a different place where I moved to get it fixed and the place said the board inside the phone got messed up from the previous repair job which resulted in the speaker and microphone not to work along with causing the battery to inflate. The other place I went said my phone was on the verge of exploding because of all the damage. I called buckeye laptop and they refused to do anything for me. Do not take your products here!

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Beverly Spargur

Traveled into Columbus and forgot to bring my iPad charger. Since Buckeye Laptop is near my office, I gave them a call to see if they had one. I explained the situation and Colin also let me know that due to the holiday, they would be closing early, which was very helpful. I walked to the store and was greeted right away. Colin already pulled the charger for me, explained the return policy, and was friendly . I appreciated the fact that it was an authorized Apple part for the iPad and Buckeye Laptop didnt gouge me on the price. I even got a tip for dinner! So thank you Colin for your friendly service and quick turnaround.

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