Pep Boys Auto Parts & Service

Address:	1321 Morse Rd, Columbus, OH 43229, USA
Phone:	+1 614-784-1266
Site:	storelocator.pepboys.com
Rating:	3.5
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 9AM–6PM

Location

Photos 92

Reviews 5

Don Mantz

So this is a follow up to my earlier review. I had bought a shock for my truck cap but the shock they sold me was the wrong one and according to the manager it was defective when I brought it back. The wrong shock broke the glass on my truck cap. I wrote the review and had someone contact me about the issue. Then the manager Don called me saying he would take care of it and was sorry about how things happened. He even mentioned how the manager that told me the shock was defective treated me by not really caring it had happened. Don was unable unable to find the glass for my cap since it is no longer made. He was willing to spend $600.00 for glass if it would have been available. I followed up with him and he said that corporate had taken over the case. I did not hear anything and called him back and he said that they had now sent it back to him to file a case so I could get my truck cap. Now I received a letter from what I would assume is corporate office saying that they were not going to pay my loss. It would not have been so bad if Don the manager would have not agreed to at least fix the glass at his cost because he knew it was their issue that it happened. I just see this as a conflict between corporate office and the stores not communicating. If they cant communicate how can we expect them to treat customers when there is an issue. I read these reviews from this site and others and you can see there is an issue at this store. There are many other options out there that are better qualified than this Pep Boys and at better prices. I should have remembered the old saying “The bitterness of poor quality and service is remembered long after the sweetness of low price has faded from memory.”

Jason Foreman

When I arrived at 8:50 am for my 9:00 am appointment (mind you I had made an appointment so that this process would go smoothly), I was told that it would be at least 3 hours before they could get to my vehicle. Really this isnt acceptable since I made an appointment and the process to install the hitch is about 20 minutes. I was prepared however to leave my vehicle there though and come back several hours later to pick it up. At that point the gentleman assisting me thought is would be a good idea to verify that the hitch was at the store. This would be the hitch that I scheduled the appointment for several days in advance. After 30 minutes of looking around he determined that they didnt have the hitch even. When I asked for him to propose a resolution he shrugged his shoulders and said there really wasnt anything he could do. If they could find a hitch he would call me to have it installed. Then he went on about how the appointment system kept creating these types of problems and he just really didnt know what to say. Couple of observations here. 1. Blaming your system for the problem just makes you look even more incompetent. 2. Worst thing in customer service is to make your problem my problem. Really fix it. 3. What is the point of making an appointment in the Pep Boys system with the indicated service and item if it is not honored? 4. I will never use Pep Boys again and will advise others of my experience. End result is I called U-Haul and they were able to install the hitch that day in about 20 minutes. They even had the part and were competent unlike Pep Boys.

LUIS T

At first a thought that I was getting a good service, but things started to go wrong. By far the worst place Ive ever been when it comes to having something done to my vehicle. Not only thy I have created multiple problems to my car they are denying what they messed up. It is going to cost me more money to fix what they damage than the money that I spent on all 4 tires That I had put in by them. Now I have to take my car to a dealership to fix what they messed up. The only thing that theyre good at is saying is not our fault over and over and over that is all I keep hearing, its not our fault. I actually work on retail and Ive never heard of a place or never been at a place where there are so horrible and not responsible for their mistakes. I never thought that I would use the word hate when he comes to something like this but I literally hate pepboys. For the love of God save your time and your money and go somewhere else. If you read this review and you go there and something bad happens to your car and you wasted your time reading this because you obviously did not learn from it. I tried to contact the corporate office and is literally a dead end. I could not get a hold of anyone to even talk to about the situation and what can be done. The only reason why I have one star is because I had to put one there to submit the review, otherwise it would have been negative stars.

DAMON HALL

This place was great initially and over the last year or so. The quality of service has went completely down the drain. Over the years I got my routine maintenance completed at this location because of the ease and quickness of service. But, the last two times my experiences have been horrendous. I paid over $365 in March for an actuator replacement and had to wait over 2 weeks due to the lack of urgency of the shop to install it because they couldnt order the part with my TPA before the cutoffs and in addition to I went to get my Oil Valve cover gasket replaced which cost nearly $1,000 and within 6 months it is leaking again. It originally took nearly 7 years for the gasket to leak and this time 6 months, which is obviously due to poor installation techniques by the shop. I called and told them of the issue and they stated that this particular repair only constitutes for a 90 day warranty, which I am sure someone stated at the shop it was covered for a year. Ive been trying to contact the shop manager on how to resolve this issue and I have been pretty running in circles with no progress whatsoever. I suggest individuals to not go to this shop and go to a more reputable local mechanic than this national chain.

Justin Giaimo

Overall I had a very pleasant experience with this Pep Boys location. It started off a bit rough, but Service Manager Matt was helpful and friendly and we got it worked out. I had an appointment on Tuesday, however could not make it due to an emergency, I called to reschedule for the same time Wednesday and was told it would be taken care of. When I got there at my scheduled time on Wednesday, I was not on the schedule. And to make things worse, they didnt have the tires I wanted/had picked out online. Ive run into this inventory issue with several things (including other tire stores), unfortunately even with tech as great as it is, live inventory just isnt quite possible it seems. However, Matt found another set of tires that were just as good and the same price and we were under way. Despite not actually having an appointment, I was pleasantly surprised when my Truck rolled into the garage about 20 minutes after I had arrived. The job was done very well within about an hour and a half and I was on my way. I would definitely recommend this location to anyone looking to purchase tires.