Planes Moving & Storage Company of Columbus

2000 Dividend Dr, Columbus, OH 43228, USA

Address:	2000 Dividend Dr, Columbus, OH 43228, USA
Phone:	+1 614-777-9090
Site:	planescompanies.com
Rating:	4.3

Location

Photos 18

Reviews 10

Mary Schuh

On July 11, 2016 I made the drastic mistake of hiring Planes Moving and Storage to move my belongings into a storage unit until my home was ready for my final move. I had all small things packed and sealed. The only items they were to pack were 3 floor lamps, shades, 2 table lamps and a few pictures. and 2 mirrors. I was assured by their representative when he came to look over all the furniture and items that everything would be padded and handled with great care. The three men showed up that morning as scheduled to load and move everything. When they arrived and started loading one of the guys noticed I had an appliance dolly and asked if they could use it as theirs was in very bad shape. The tires were dry rotted and flat. I agreed. They came in started wrapping up the mirrors and pictures. One guy removed one of the glass lamp shades while another one carried the matching floor lamp outside with the shade still on. I tried my best to keep an eye on everything that was going on but with 3 of them all going in different directions I admit it was hard. They moved the larger dresser and pieces outside and 2 of them were loading while one guy (the man in charge) gave directions and stayed on the truck to pack it. They advised me they had everything and were heading to the storage unit 8 miles away. Once we arrived they started unloading the truck as I watched them the lead man was inside the doors at the unit loading it. They went to move the larger pieces and now using their own dolly I watched in horror as the 2 young guys tried to move it from the top of the ramp and their dolly with the flat tires rolled right of the top over the ramp and fell off the truck taking one young man with him. The dresser (which was purchased 4 months prior for $1,250.00 ) was totaled, drawers cracked and broken, 2 legs broken off. I immediately checked on the young man and although bleeding and banged up said he was fine. I called the office to talk directly to my rep who said all would be fine. Wrong! They tried to use every method to not reimburse me for the dresser. As they finished loading the unit I was able to get over their and again watch in horror as the lead man dropped the door on another antique chest worth over $3,600.00. As it slammed down I tried to stop it but i could not get past him in time. He lifted the door up just enough to push the dresser in a few inches and slammed the door down. He then turned and said "Our responsibility ends when the door closes"!! The next few months I was filled with dread as to the lack of care they took of my possessions and what I was going to find when opened up and Items moved. We 2 weeks ago I hired E.E. Ward Moving and Storage to remove my things and move to my new home. The experience with E.E. Ward was exceptional! The only company I will you and ever recommend! As we unloaded and unpacked I found that they had chipped, damaged and broken numerous items including not only braking the one glass lamp shade that they carried out and obviously not packed as promised and I was guaranteed would be done. The damage they did was well over $1,000.00 but claim no responsibility since their man closed the unit door and damage was not discovered prior to that. DO NOT USE THIS COMPANY!!

Mary Rubin

From start to finish, our move went really smoothly...with only one small hiccup at the end. Your team jumped into action to resolve that delivery day confusion about unpacking, and we got everything we wanted, done right, done on time. Everyone was clean, respectful, easy to work with, responsive. Thanks so much. We are very happy about both end of the process in getting to our new home in Florida. Special kudos to Kyra Hammond and Ryan Will. Loved working with you guys!

Thomas Harbour

Great move, excellent crew loading us up in Columbus. The driver really knows his business and how to load. He was going to have to put our thing in storage, but we rented our own storage and had them put our things in it. When the house is ready it is only two miles from the the storage location. We are very happy with and will recommend Planes to all our friends. Tom Harbour

Larry Hayes

These guys did a SUPERB job on my recent move! I cannot imagine how they conjure up so much energy for such a sustained length of time, all while maintaining a great sense of humor. They never stopped moving, except for their scheduled breaks. Always friendly and cooperative. Although I have no desire to move house ever again, Id use Planes again in a heartbeat!

Robert Anderson

My wife and I just moved from Minnesota to the Columbus area. I just want to say that the guys from Planes were great. Mike and Randall were on time, actually 15 minutes early, polite, extremely professional and hard workers. They took great care with our items. The driver even commented on how good they were. Thanks again Mike & Randall. You guys rock!!

tom dostroph

The worst company that I have ever been associated with gave them a number 1 rated driver and had to constantly fight to get my money then when I moved on with a notification they thanked me by keeping my escrow money THEY SUCK! Oh and they have nothing but junk trailers

m. jasper

Dispatchers and local helpers nothing but good to say with all of my experiences with them !

Christopher McElroy

Great job by the Planes team - great guys, excellent job!

Austin Short

Very professional and courteous.

Bill Bixby

Best moving company hands down