Service King Collision Repair of Columbus

Address:	3360 Morse Rd, Columbus, OH 43231, USA
Phone:	+1 614-476-9550
Site:	serviceking.com
Rating:	3
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–12PM Closed

Location

Photos 17

Reviews 10

GravitonX

If you dont mind not having your vehicle for weeks for minor issues, this location might do. I brought my Jeep in for a bumper issue. The first thing they asked was it an "insurance job and if they would be paying for a rental car." I said, "Yes." Big mistake. But, good thing I drove a second car instead of renting another vehicle. They held my Jeep for a week while they "ordered parts." After a week, I decided to pick up my vehicle while they continued to order a bumper, which you can do on Amazon for $150. Its just a piece of plastic. Nearly a month later, they STILL hadnt received the part they supposedly ordered. I would have been renting a car for SEVERAL WEEKS. NO worries. Insurance is paying for it, I suppose. I called and cancelled the service and said I would find another shop. They pushed back with "restocking fee." Sure, for a part you dont and havent had. The only reason why I didnt give them the worst rating was because at least they were courteous. Watch out for this shop or a shop that survives on insurance jobs.

Jennifer Taylor

I was referred to this place by my insurance company. I took my car in for an estimate, called back the next day to schedule a time for the repair. The representative told me he would have to call around and see how long it would take to get parts, but that he would call me back. I asked how long the repair would take since I need to pay out of pocket for a rental car, his reply, "I dont like to give timelines, because I dont like to be wrong". Wait what? I am paying for a rental and you cannot guesstimate how long. I mean its a simple bumper repair this isnt rocket science, and wait, is this not what you do everyday!?!? I called back several times and it has now been a week, and I still dont know when they can schedule my repair. All trust is now lost in this places ability to repair my car in a timely manner. I am going somewhere that they can answer my questions with a real answer, not a wishy washy, laid back response!

Honora Wright

I took my Honda to the Morse Rd location for repair. My car is repaired but not without going back to get it fixed correctly. When I left the first time with my car, the manager Mike told me straight to my face it was all good and the ac was ice cold. The next day I had it back in there because the ac was not working and my car was shaking. They send my Honda to a dealer and had them fix the ac and the tightened the bolts of my engine because it was shaking. It still shakes and Ive called and spoke to Mike the Manager twice and he yet to get back to me regarding this. Its been over a month. Its safe to say I will not be taking any other future repairs to Service King. I gave it a three star because my car looks great. But would love for it not to shake.

levi Boulis

After my insurance called them and said the car was okay to drive but needs to be fixed, I had called to update the information once I could actually see all the damage (it was hidden under a tree). It was not ready for the road so it needed to be towed there, made sure to let them know in the phone call. They said it would be no problem and would send a truck out, managed to screw that up and here I am waiting much longer for my car to be picked up (already had to wait 10 days). judging by the rest of the reviews, who knows how long its going to take to actually be fixed

Bridgett Jeffries

I had a GREAT experience here. A friend referred me. My service rep sent me text message updates on the status of my repair, even though they have an online portal that shows you everything thats going on with the car. They were courteous, professional and super fast! I was told itd be 10 days+ plus on my repairs. They knocked them out in four days. Ill only use them in the future.

Jeanette Karns

Was referred to this shop from the insurance company of the insured from my recent rear end accident. Was pleased to find out they are also recommended by my insurance company (USAA). The service and follow-ups from the staff was first rate! I would highly recommend Service King!

Kevin Johnston

They repaired collision damage to my drivers side doors. They did the work quickly and on schedule, were courteous and professional, and followed up with two phone calls asking if we were satisfied with their service. What more could you ask for?

Taylor K Conrad

It took 3 visits to successfully pick my car up. The first time the turn signals didnt work, the second time the battery was dead.

jon palmer

I would use their service if they answered the phone. I am going somewhere else.

Greg Mrotek

Fast courteous and free coffee