Ulta Beauty

1285 Polaris Pkwy, Columbus, OH 43240, USA

Address:	1285 Polaris Pkwy, Columbus, OH 43240, USA
Phone:	+1 614-785-0594
Site:	ulta.com
Rating:	3.8
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 61

Reviews 13

Tonya B

The employees at this ULTA are pretty rude. I shop at ULTA often spending hundreds of dollars a year (platinum member), and every time I go to this one I feel unwelcomed, no one every greets me - where as at any other ULTA they greet you with a "Welcome In", not this one. In addition, on the floor no one greets you with a how are you, can I help you find something, smile etc. They look down and walk right by you. I was once looking on the shelf for a concealer, when I picked up the only shade that was left in my color, it was already opened. Somehow one of the managers saw this tiny opened concealer in my hand from behind the checkout counter and comes over and tells me that opening products is not allowed (DUH!!) how rude!!! The next time I came back I returned a product that did not work out for me(it happens) I was treated as if I had committed some kind of crime. The cashier was not friendly at all, kept asking me if I had used the item and why I was returning them repeatedly, after I already told her once it didnt work for me. PLUS when she finished the refund she asked me to insert the debit card I had used and after digging through my purse looking for it, I realized I forgot it at home. I asked if I could have cash back since it was on my DEBIT card and she said absolutely not and made a big fuss. I had to basically argue to get MY own money back after a manager came up and approved it. Oh and the manager told me it was the last time she was going to do that - as if I planned on coming back to do it again. Never shopping at this ULTA again. P.S. Where is the diversity in this store?! Only people who work here are stuck up middle aged white women or clueless 18 year old high schoolers who huff and puff and roll their eyes at you!

Kourt Kathleen

Extremely rude staff!!! I cant believe they allow the staff to act the way they do. I had an eyebrow appointment and when I walked in there was a group of girls talking near the makeup station. They just looked at me and kept talking. I waited and after 15 minutes past my scheduled time I interrupted them and told them I was here for appointment. The lady rudely told me I should of said something. Then pointed to the chair and said "sit down". Ummm its your job to know when your appointments are and to greet your guest. I simply said no thanks and walked out. NEVER AGAIN!!!

Zo Surgeon

Staff is extremely rude .they will greet you upon entering into the store but wont come help you unless you have the deer in the headlights look on your face and start looking around .never was I asked what brought me In today or anything .

Tara Dodaro

I love the store because it has all the makeup I need without having to go to multiple stores. The customer service isnt great. All the girls have attitude and dont want to move from behind the register

roxanne ramey

People are friendly but always out of what I need. Extra points are great on reward card but I can never earn them because they never have what I need

Jillian R

Wow..when they are saying this staff is rude they are not kidding..dont waste your time going in if you need customer service!!

Jessica Wise

I just recently started shopping here. Love the selection and the service! Sometimes the prices make my debit card cry though.

Miranda M

Its alright. I just dont like be followed, like if im going to steal something. they make me feel uncomfortable. Not cool

Flow Jam Studios

I love ulta! I was able to buy NYX brand things there. Well lit, very friendly service. Got exactly what I needed.

Alexandria Roberts

First time getting my eye brows tinted. The stylist was adorable & so kind! ☺️

Tiffany Lee

I like this store a lot. Nice service in hair and skin services.