Buckeye Ford

Reviews 3

JA

Jana Bateman

Unfortunately, my experience with Buckeye Ford has been anything but pleasant. It began when I first visited this dealership looking for a Ford Explorer. After seeing one online that met our criteria and my husband calling to make sure it was still there I drove over an hour to take a look. It had already been traded to another dealership when my husband spoke with them. We have no way to know if the salesman he spoke with truly didnt know or if this was deliberate to get us in there. Once there, I spoke with a salesman(I dont remember who)who quoted me a price and then same day my husband spoke with Chad and was quoted a price $700 lower than the lowest price I had been given. Nevertheless, we decided to look at the vehicle at the price quoted to my husband. We made a deposit and the vehicle was brought in from IN on Sat April 1. We drove out to look at it - we were a tad earlier than what Chad had told us and we knew that. The vehicle wasnt there. Once it was, we took look and was disturbed that it had a significant scratch that was down to the primer. Chad told us this was perfectly normal for vehicles to obtain these marks during transportation. With the threat of us not taking this vehicle(and this scratch was enough reason for us to refuse)he promised and had it put it in writing that Buckeye Ford would fix it. We waited and waited and waited from there . . . Buckeye was having a productive afternoon and sold several vehicles that day. We, however, felt looked over and forgotten - theyd already sold us a vehicle. We arrived about 1(had been told to arrive about 2 so we knew we were early)and it was about 7 when we finally left Buckeye Ford with this new Ford Explorer. It also didnt help that we didnt appreciate Chads sense of humor and off color jokes. We had plans that evening and were about 2 hours late. We had ordered about $1000 worth of accessories with the Explorer and they were supposed to be in the following week. At the end of that week when I called I do not believe they had been ordered-they werent there and while I cant prove anything, I got the impression theyd been overlooked. They finally came in and I made the appointment-Andy(Service Dept)told me to expect 2-3 hours for installation. I took in for a 12:30 appt. It was like pulling teeth to get a loaner car so I could go get lunch. At 4:30 I was telling Andy to get my vehicle down or let me keep the car and Id come back tomorrow. I was already late for a meeting and thought 4 + hours was enough.They did get my vehicle down but had only installed 2/3 items. He said the 3rd item would only take 5-10 minutes but I was already late. Somewhere during all this I did get message from Chad that Ford had approved the fixing of the scratch that went to primer - WHAT? I bought the vehicle and left on April 1 with it in writing that it would be fixed? Finally, I make appointment for this week to get scratch fixed. It went into Buckeyes Body Shop on Tuesday afternoon, April 25. I was told it could be done by TR the 27th but to plan on Fri the 28th. While there Andy was supposed to also install last item that he was unable to do last week but he had to call me this morning, the 28th, while my Explorer was sitting there, to see where it was because he hadnt heard anything about it being there? I had just assumed these 2 departments were speaking with each other? He calls me back @ 6 this evening to let me know that he assumed the Body Shop hadnt finished with it because he hadnt heard anything from them. He would have to wait until Monday to find out-and I am assuming he still hasnt installed the last accessory that he has. To top things off, I bought a $50,000 6 psgr Ford Explorer- they gave me a 2009 4 dr 5 psgr (crowded) vehicle with 80K miles that I am now being stuck with for almost a week. Yes, I should have insisted on a larger vehicle-but I shouldnt have to. It should be automatic that a customer gets a similar vehicle. From Sales-Service-Body Shop - NOT a happy customer. I only did 1 star because it made me do something!

JO

Josh Egenreider

Edit March 22nd: We just turned the Rabbit in for service. After reaching out to Drew, they took an estimate from our mechanic and agreed to repair the vehicle at a very discounted rate. If nothing else, owning up to the issue and fixing it has greatly changed my perception. Thanks to Dave and his team! A close friend purchased an 08 Volkswagen Rabbit from them about two weeks ago. I drove he and his wife to the dealership. After we drove off the lot, we noticed a knock when shifting into reverse that didnt happen when we test drove it. During the test drive, the only noticeable defects were a droopy headliner and yellow airbag light. Headliner was not torn, so easy fix. The only thing we could confirm about the airbag light was that it wasnt related to a burn out light bulb for the "passenger airbag off" light. They would not check the vehicle before proceeding with the purchase, even after the sales person requested it. Red flag #1, but we figured we could fix this as well, after doing some quick research and realizing it wasnt a red light and didnt affect the airbag operation. They originally wanted about 2,000 over NADA clean retail and we were able to talk them down to market price, before tax and title. Every Rabbit hed gone after for the past month had sold within the week, so he was looking to close a deal. After purchase and feeling the clunk, we thought maybe it was because of the cold and decided to wait a few days. Three days later, the car would not come out of first gear. Though we havent experienced that problem since. The clunk remains when shifting from Drive to Reverse, or visa versa. After having two mechanics take a look, it has been deemed to need a new transmission. When the problem was brought to Buckeye Ford within a week of purchase, the salesperson tried to again speak with the general manager. The only response given was that the car was "discounted" and sold as-is for this reason. When we asked for the supposed 115-point inspection paperwork that was Posted to the Car as being completed, they were not able to provide it, with the reason being that they received the car a day prior to the purchase. End result, top market dollar spent on a car that now needs a $2500 fix with no assistance or resolution coming from the dealer. Update: Now with a turnaround of the issue being repaired at a heavy discount.

JE

Jennifer Nelson

FRAUD -- We purchased a 2011 Honda from Buckeye financed through a company with lower credit score requirements . The fianance company required that the car be of certain year or newer, have less than a 40,000 miles and be a foreign brand as foreign brands tend to hold a higher resale value. The finance company also required that the car have a clean carfax. We didnt like the car but Buckeye only had 2 vehicles with the requirements to choose from. Buckeye said keep the car for a year, make every payment on time then come in and we will trade it in for something you do like with a lower interest rate and because its a Honda you will have little to no negative equity. So thats what we did, made every payment at least 10 days early and came back 1 year later. The car didnt have a clean carfax it had been in a minor accident that required body work, now we owe $14000 for a car with a trade in value of $8000 because of the carfax. The trade in value should be $12000. Thats a $4000 difference in negative equity we would have to carry over on a new loan. We can get get financed but how can anyone afford or logically carry over that much not negative equity? As far as I am concerned as well as the finance company they have committed fraud. Buckeye advertises as a dealership that helps you get in a great vehicle and rebuild your credit. They got us in a vehicle alright but they committed fraud the requirements were a CLEAN CARFAX! I would not recommend them. Also about a month after we purchased the car it needed back breaks and rotars, my husband took the vehicle in and found out they never inspected the car they had just received it the week prior to our purchase. The mechanic came out and told my husband that it was scheduled for new back breaks and rotars but we purchased it so they never did it! The manager not knowing my husband had this discussion told us it was normal wear and tear and we would have to pay for new breaks and rotars. In the end because of what the mechanic had told him they ended up putting breaks and rotars on at no cost. Total frauds.

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