Bob Chapman Ford

Reviews 3

KI

Kim Mobley

From the moment I arrived at Bob Chapman and spoke with Marilyn Collins, I was impressed. I visited the dealership a week prior to purchasing my 2013 Escape, but was looking at used sedans. Marilyn was knowledgable, willing to assist, but NOT pushy. I was so appreciative of the attention she paid to what I originally thought I was looking for in a used car, and her willingness to point me in the direction of the vehicles they had onsite, which met my criteria. I did not feel, even slightly, that she was a stereotypical sales person trying to sell me more than or something different than what I reported I wanted. Not finding a car that I felt passionately about, I walked away from the lot that day and visited 5 other dealerships (all Honda) in pursuit of a used Accord. I test drove at least 5 used Accords, including one car a dealership allowed me to keep over two days to really get a feel for the vehicle (and probably sway me toward purchase). I grew up driving Fords (my father is a retiree), but made the switch to Hondas (including a Civic and CR-V) because of their affordability, reliability, fuel efficiency, and the fact that they retain their value in the Central Ohio market. I was convinced I was going to stick with a Honda, as I had for the past 10 years. In spite of the feelings about what I felt Honda had to offer over Fords, I just wasnt sold on the cars I was test driving. I decided to return to Bob Chapman Ford and take a look at the 2013 Escape on their showroom floor. Marilyn greeted me once more, remembering me from my previous visit. I explained I wanted to test drive the 2013 Escape. Im sure she was baffled by my change in vehicle selection, as you may recall, the week before I was looking for a used sedan. However, Marilyn graciously got me the keys to a 2013 Escape they had on the lot and I went out on a test drive. I was sold. Immediately. The 2013 Escape was responsive and handled with ease. I loved the new exterior look and the interior styling was a significant step up from my last Ford (a 1998 4x4 Ranger XLT with Extended Cab and Stepside). Honestly, I had never been a fan of Fords interiors in the past. In my opinion they seemed bland, and cheap. However, I was blown away by the look of the interior - from the stitching on the leather seats which offers a sporty look, to the technology and its layout, to the "smart" feel of the whole interior package. The feel of the vehicle also captured me. The sporty exterior, the comfort of the seats, the peppy feel of the engine upon acceleration, the tight handling, the smooth and quiet ride, the feel of sitting in a cockpit, hugged snugly but not tightly by the surroundings, and the ease of use offered by the awesome technology all lent itself to the feeling of being in a "luxury" car. I loved it! I returned to Bob Chapman Ford and explained to Marilyn that I would be purchasing the 2013 4WD Escape Titanium with 2.0L Ecoboost engine from their showroom floor. I immediately met with Joseph Chapman, 4th generation Dealer Principle, who offered me a great trade in on my 2007 Honda CR-V. I worked with John Herold, who secured great financing for me and offered lively, comical conversation throughout the process. I closed the sale with Marilyn and Mr. Chapman and drove away in my new Escape with the feeling that this dealership offered me "the total package" in relation to my sales experience. I really felt as if each person I encountered had a personal interest in making sure I felt comfortable and taken care of throughout the process. In a word, the staff felt "genuine". I would not hesitate for a second to recommend Bob Chapman Ford in Marysville, Ohio to anyone looking to purchase a vehicle. Their level of professionalism, personal attention, and genuine nature all contributed to an outstanding sales experience. Thank you, thank you, THANK YOU!!

RA

Rachel Mackie

In my research for a minivan (to replace my van that was totaled in an auto accident) I discovered that Chapman had a comparable van, well priced. My friend and I went and test drove it at around 2:45pm. I made an offer on the vehicle and made it clear that I was fully financed and ready to go. (The sales agent, Don, said he would have to ask his manager to approve but it was definitely in the ballpark). I told him I needed to go arrange for a childcare switch and meet my husband to bring him back to buy it. He said he would work on the offer and I made an appointment to be back asap. I told him I had financing and all I needed was for the dealership to send my credit union the purchase order. When I returned for our appointment around 4pm, he was showing the vehicle to another family. I did not want to stay at the shop and put pressure on the other customers, so we had parked but were pulling out, when the finance manager came out and stopped us. He told us he was sorry that things got messed up with my "appointment" and that the other sales rep had “gotten confused” and thought the other family was me returning (we looked NOTHING ALIKE). He said the van was still for sale and he knew I was a serious buyer and that I was welcome to look at it and buy it tonight. He told us that he knew I had the financing and the other customers were unprepared to buy today and had some sketchy trades that they could not produce. As a finance manager, he could not sell on hypothetical trades--especially when someone had made an appointment to come back to buy it (meaning me) and had the money ready to go. He said it was still for sale and proceeded to give us the full tour of the viehicle and set us up for a test drive. I test drove and was coming back to buy the van--glad to have the replacement found for my lost vehicle at last! We got back to the lot and before we could make it up to the door to purchase the vehicle the original salesman (he refers to himself as the "older Don" there) came out and apologized because he had SOLD IT (?!) while we were gone. He gave us a sob story about how hard it is when two people are looking at the same van and how he doesnt want to be a bad guy etc. We politely listened and then left, downhearted. I thought that I had found a van and could wrap up this insurance claim. In hindsight, I am glad I did not do business with Chapman. We are certain that we were manipulated by their staff and were used to help them seal a deal with another family. It was unethical and a waste of our time. Don seemed very grandfatherly (and indeed shared many stories about his grandkids) but when it came down to it, his behavior matched much more with a stereotypical, sleazy used car salesmen type. Be weary of this dealership or at least know that the kindness they show is fake. They are willing to do whatever they need to do to seal a deal--ethics aside. Be warned!

CO

Cop Sgt

This dealer talks about how good their customer service is? SERIOUSLY? Maybe if u live in Ohio and walk in. I called several times and left voice messages to speak to the USED car sales manager but I never got a response in 3 days. Today I called again and spoke to a sales rep. I told him I lived in Florida and wanted to SEE if I can do some kind of deal over the phone first which I have done since 2010 EVERY YEAR after as I buy my cars this way from OTHER states since I cant ever find what im looking for in my state. When the sales guy transferred me to the used car sales manager, as SOON as he opened up his condescending mouth, I KNEW he was gonna be one of those Pr**ks. Right away he came at me disrespectfully cause I was asking and leaving message for the used car sales manager. I explained to him WHY and based on years of experience doing this, sales reps cant give approval for certain things and this way is faster and to the point. Then u can tell he was brushing me off and after I explained about the deal, I told him I have ALL the info laid out written with pictures on craigslist and ASKED if he can take a look. RIGHT AWAY AGAIN, he seemed BOTHERED and said "OH so now U want ME to do ALL the work instead of U"? I told him if I already have a page showing ALL INFO AND PICTURES, how is it ALL WORK to just type up craigslist and look at it with the search id I gave him?? He really didnt like it or me for some reason or is just a J**k. Then he down plays my car which I got many compliments for, started adding extra miles to it, making it sound like I was selling him a piece of garbage and saying my car is NOT in demand when U tell me if a 2010 ford mustang GT GRABBER with the WORKS is not in demand. I can keep going but the point is this USED car sales manager was a real condescending person who seemed BOTHERED having to deal with a customer and felt he was just TOO GOOD for that when I know it will come down to US anyway. U think this kind of attitude and treatment is Good customer service? ESPECIALLY coming from way at the TOP?? The sales rep was more respectful and nicer than the used car sales manager. Im leaving them negative feedback on my b s experience everywhere. TOO MUCH competition out there to be dealing with such blatent disrespect, attitude and judgement. And OF COURSE, like ALL businesses, he will make something up to save FACE. Cause thats the dishonest world we live in. For as long as people continue to shop in places like this and PUT UP with that kind of treatment, it will always happen. Would u put up with THIS type of treatment and disrespect in UR PERSONAL relationships? I think NOT. Then why in business?

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