Oxford Car Care
| Address: | 5180 College Corner Pike, Oxford, OH 45056, USA |
| Phone: | +1 513-523-2164 |
| Site: | oxfordcarcare.net |
| Rating: | 4.7 |
| Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–12PM Closed |
Location
Photos 4
Reviews 8
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Sammie Carter
C. on 7/8/2014 Rating: I would like to start by stating every move seems to be crazy, but thanks to my rental experience it became insane. At first things went well I made a reservation and as expected my U-haul was ready when I showed up at 10 am on June 28. The next morning I ran into issue with my help showing up late putting me behind getting my stuff unloaded. I then receive a call from the regional office leaving a message telling me that I was late with my rental and because I did not return it in time two other families were unable to move. I agree me being late is an issue but in NO way should I have been told that or treated that way. A simple Mr. Carter we see that you are late and would like to check on status because other families are inquiring about a truck. Second when my help did show up I had issues with the truck running very poorly, every time I came to a incline and had to stop the truck would stall. I did not have this issue before the truck was loaded. I finally got the stuff unloaded about 230 June 29 and returned the truck to the location. When I arrived, a man was sweeping the back of a truck out; I proceeded to the door not realizing that the location was closed. I went inside and stood awhile, then went back out to look for man in the truck he tried to hand me his keys for his rental unit. I explained that I did not work there and realized that the Manager must have forgotten to lock the doors. I then decided to contact the Oxford Police because I was concerned with leaving the location, considering the location is also Oxford Car Care and has lots of tools and equipment inside. I waited for the police to arrive and let them know what happen I then left. But the final issue was enough; I was shocked the next day to find out that I was being charge for 3 days rental. I assumed that I would be charge for 2 days since I was a few hours late, but not 3. So I called the regional number to dispute the charge. The lady explained that she would forward the information the location to fix the issue. I also explained to her all the issues I had; she said she was sorry for all the issues. A week later I still have not received a call from the Oxford Car Care or the Regional Manger about my problems or my refund. I have tried to call Oxford Car Care to be told every time I call that she is on the other line and will be with me, after holding for so long I just try back later to get the same. I must say I have never had this kind of issue’s with any rental company and as far as ever using U-haul again I will not. At this point I just want my money back, and will plan on going with Hertz next time. Sammie Carter 7/15/2014 Still no refund or any calls!
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Melissa Fuesting
Oxford Car Care was such a HUGE help to me, and they didnt even charge me for their consultation! This week, my cars temperature sensor went to the red within a couple minutes of starting my car. Oxford Car Care fit me in quickly and found that I had a cracked engine block. They truly went the extra mile and found that I was likely still under warranty if I had the service done not with them, but with a manufacturers service center. They even sent me pictures of my VIN and engine block so I could verify that with the service center that I was under warranty and had the damage. Oxford Car Care didnt charge me a dime for all their help, and they truly went the extra mile. I look forward to returning for routine maintenance and anything else that ever crops up!
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Raph Guenther
I took my car in with a whole myriad of noises. The problem was with the catalytic converter. The mechanic told me what he did to check that, and seemed really excited about the challenge and finding the solution. I asked what the cost would be to do it myself, and they told me the diagnostic was free, since it didnt take too much time. Thats when I really knew that I was dealing with an honest shop that cared about the work they did. I decided to go with the very reasonable estimate they provided, and am completely satisfied with their work. If you have car troubles, go here first! Good staff, honest workers, and reasonable prices.
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Bill Revis
I always dreaded taking my car to a repair shop. There was always the fear of being overcharged and praying that the mechanic was knowledgeable and qualified enough to do the necessary repairs on my car. Then a friend recommended Oxford Car Care.That was over ten years ago. Now I have no fears about being overcharged or whether the mechanics have the knowledge and skills to do any repairs on my car. I want to thank Oxford Car Care for their honesty, expertise, and the ability to communicate what repairs are necessary and assurance that any repairs will be done right. William Revis
MI
Mingliang Gong
Terrible service attitude! I went to this place to check my car and the female receptionist was really rude! She told me that they could not check my car because I did not have an appointment and all mechanics were at lunch, so I said I could wait until the mechanics come back from lunch to take a look. She refused. I told her that I had to go to work in the afternoon and only needed two minutes from any mechanic. Once again, she rejected my request. I told her that this is what other stores would do, then she said she would not do this for me and I should go to another store...
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Kangtianwa Zhou
This is the most evil-hearted store than Ive ever experienced! !! They do not care about the drivers safty at all, but only their revenue. They would do something to you car and make it go wrong soon so you need to see them again! It literally happened to me. Additionally, They charged me nearly two times more than all other auto care store, I did not know that at first because I totally believed them. Please remember this, Do Not go there. They just like these people who only look nice, trust me, you dont want this happen to you or your love ones.
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Deedie Dowdle
My son accidentally filled my Toyota Sienna with diesel fuel (I didnt even know that was possible, but it apparently happens a lot) and the tow truck company took it to Monro Muffler in Oxford. They quoted me from $2000 to $3200 to clean out the tank, replace plugs, etc. I had it towed to Oxford Car Care after calling them and being told it should cost a maximum of $600 (they do these a lot because of a number of students in the area who make this mistake), and the final cost was $302, delivered on time. What a relief! I will definitely be back.
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Thomas Hughes
We are long-time customers of Oxford Car Care. They have serviced our vehicles for many years. It is quite rare nowadays to find a business that treats their customers with honesty, courtesy and respect. And at the same time is thoroughly professional in their work. And they do it right the first time. From routine maintenance, to weird or complex mechanical problems, they consistently work to find the problem and get it fixed. We like them. We trust them. We will continue to go back to them.
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