Integrity Auto Care

Address:	5026 Hudson Dr, Stow, OH 44224, USA
Phone:	+1 330-689-2100
Site:	stowintegrityauto.com
Rating:	4.6
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM Closed Closed

Location

Photos 80

Reviews 4

An Person

I thought I had finally found THE place to take my family’s vehicles, but it seems that more often than not, the work that Integrity does well does not balance out the inconvenience they end up causing. There have been multiple occasions where work has been done and something has gone wrong that ends up with my family having to rearrange our schedule to either leave our car for extra days or having to take it back to correct something that was done incorrectly. Even though we have paid them plenty for their services over the last year or so, instead of trying to correct a situation on the customer’s reasonable terms, I was asked to once again do it on their terms and at their convenience because it “wasn’t a safety concern” to them. It wasn’t any concern of mine until they did something incorrectly. So instead when I requested a rental car while they fixed their mistake, they wanted to hem-haw over a rental car price and wanted me to take time off work or rearrange my weekend plans around the holidays to make it convenient for them. They proposed the option for someone from Integrity to drive me to work and I wouldn’t have a vehicle throughout the day. Needless to say, I’m not comfortable with that for various reasons. Integrity did not admit to the mistake or attempt to correct it at the time of the error either. This was found at another facility days later. I worked at a preventative car maintenance shop for three years and a qualified employee would know they made this mistake. I know Integrity’s employees are qualified, so this means they chose not to tell me at the time of service. After all of that, I found out that they were dishonest about how to fix what I had originally brought it in for when this other error was made. There was a lack of empathy when I called to resolve this issue that can make a customer feel that Integrity’s mistake wasn’t as important as the next paying customer in line, so I will now gladly step aside. The owner asked if I was looking to punish him with the most costly way of solving my problem which wasn’t even the case. I just didn’t want to continue to feel punished for trusting them with my business, which will no longer be a problem for me as they’ve lost my business for good.

Spiffy Fox

My van had several issues, most notable was a significant shake in the steering, and a heavy pull to the left while driving, among other things. I worked primarily with Chris and Phil. I had them inspect the van, and they gave me the detailed report on all the issues they found. I expressed my interest in getting as much information as I could and they even walked me out to point out and explain each issue on my van so I could see for myself. I was on a tight budget, and they gave me an honest recommendation for repairs with that in mind, and the pros and cons of each choice - and allowed me to pick and choose what I wanted them to do. They also advised me that other issues may arise - no one can promise a 20 year old van wont have its unpredictable little bumps along the way. I took a few days to think on it and do some research and shopping around. The price they gave me was the best I could find on all counts but the alignment, which was $30 cheaper at another place nearby. But they were the ones to mention this, and even had the address and contact info if I wanted to go there for that. In the end I went with the recommended repairs, though I left a couple items off. They charged exactly what they quoted me for all the work I wanted done, did just what I asked to have done, and 4000 miles and a month later, I have had no resurfacing of the issues they remedied. I was only in town for a couple weeks, but I would make these guys my regular shop in a heartbeat. I drove that van to Washington state over the next couple weeks, and its still running fine, no shake or pull to either side. No complaints whatsoever. Professional, friendly, and good at what they do. Cant ask for much more than that - thanks guys. ~Mr. Fox

Bill Hartz

I have taken my 2 VW Jettas to Integrity Auto several times over the past few months with a wide variety of issues. I originally picked Integrity because of the excellent reviews on this site. In the past few months I have had an accident, my brakes repaired, and even a full engine replacement when the block cracked; all done at Integrity. They have made good recommendations and given solid advice, while never pushing me to make a repair they didnt find absolutely necessary. My engine light came on and the code was for the catalytic converter. The guys at Integrity didnt recommend replacing the cat first, they suggested changing the temp sensor and more before they would try the MUCH more expensive cat converter replacement. I appreciated getting honest advice, instead of just going for the longer, more profitable converter replacement. Where Integrity really proved their name to me was during a brake repair. I had a broken caliper that has seized up on the brake, resulting in a tow to the shop. The guys replaced the caliper and pad and I came and picked it up. The next morning the brake was stuck again, it turns out there was a bent bracket on the other side and something wrong with the parking brake. The guys at Integrity, knowing that they had no excuse for missing a bent bracket when they had just spent the previous day rebuilding the brake, owned up to the error and fixed my brakes a second and a third time for free. Integrity means owning up to your mistakes and making them right, and these guys here did just that. Honest mechanics are hard to find, but because of the way the treated me when they made an error, I knew just where to take my car for my next big repair.

Jaime Timmons

The staff at Integrity Auto Care was much more than I expected. As a female, I immediately feel like I am going to end up paying too much, be pressured to fix things I had not intended, and talked into unnecessary service and upgrades. Phil and Chris put me at ease right away. They didnt charge to read my "check engine" codes, gave me all of the information and their recommendation. There was no pressure to have my car fixed there - I was given the time to decide what I wanted to do with the information I was presented. It was going to be about an hour, so they shuttled me back to work so I didnt have to wait. They found something else wrong while fixing my oxygen sensors. They called and told me exactly what they found, but again, no pressure to have it fixed. I said I would have my husband take a look at it. While most places would then scoff at the idea of someone else doing the work they could easily charge for, they told me to have him give them a call if he needed any further explanation of the problem. While dropping money into a vehicle is seldom a planned or pleasant experience, Integritys professionalism, genuine care for the customer, and overall painlessness was refreshing, welcoming, and frankly - unexpected. I would give 10 stars if I was able. :-)