Brown Aveda Institute - Strongsville

17901 Southpark Center, Strongsville, OH 44136, USA

Address:	17901 Southpark Center, Strongsville, OH 44136, USA
Phone:	+1 440-255-9494
Site:	brownaveda.com
Rating:	3.5
Working:	10AM–6PM 9AM–6PM 9AM–9PM 9AM–9PM 9AM–6PM 8AM–6PM Closed

Location

Photos 25

Reviews 4

Janet Kannenberg

I wish that there were zero stars or negative stars - but since there isnt, I will settle for one star. I made an appointment last week for a shampoo, blow out and make up application - very simple - nothing complicated. I had no issues with the scheduling aspect or when I arrived at the salon. The consultation was pretty good - I remember being pretty impressed for the stylist being a student (she seemed very fresh and new). Thats where my good impression ended. The student took me back to be shampooed. That ended up being the worst shampoo Ive ever had. She pulled and yanked on my hair, tangled the ends (I have very long hair) by piling my hair in the bowl and doing who knows what - my hair has NEVER been so tangled in my life from a shampoo. She didnt even shampoo my scalp/roots at all. It seemed as though she had no clue how to shampoo - not a good sign since thats a really basic thing. Anyway - moving on to the conditioner...while that was sitting on my hair she proceeded to give me a terrible hand massage. I had no clue that my options were either a hand and arm massage or mini facial. If I had been asked, I would have chosen the mini facial - but since I wasnt asked I got the terrible hand massage. She rinsed the conditioner and we moved back to her chair. Meanwhile, there is absolutely no conversation- no questions...no small talk...nothing...just silence. She proceeded to try to comb my hair out after tangling it horribly. She began to rip and tear at my wet hair making zero attempt to be gentle or untangle the mess she made. Clumps of hair were coming out and my head was jerking back and i said "Ouch!" A few times - still nothing from this girl - she just kept ripping and tearing at my WET hair. I have really long hair and I understand very well that you lose hair every time you wash and brush - but this was clumps of hair being torn out of my scalp as well as broken off. It was clear she had no idea what she was doing and was in over her head with my hair. Ill fast forward to the end of the blow out. I had my hair pulled, broken off and torn out for an hour and a half. She walked away to get the make up - I looked in the mirror and was horrified...my hair was flat, roots were not clean and I had a massive headache. I couldnt take it anymore. I told her to forget the makeup since I had to hurry home to re wash my hair and try to blow it out myself since I had my engagement pictures later that day. A "supervisor" came over and offered to re wash my hair and try again...honestly I was afraid because if it was messed up again I would have to go to my engagement pictures not only with dirty hair, no make up and a massive headache. Id rather go home and do it myself and take some ibuprofen to try to relax to enjoy myself later. I will never ever be back and truly expected more from Brown Aveda. I do understand this is a school but they really need to ensure students have a basic education before they see clients. Again, all I wanted was a shampoo, blowout and makeup application - nothing complicated.

Anudeepa Sharma

Extremely unprofessional, disrespectful and unsafe environment. Most terrible salon experience ever. I agree with most reviewers, if there was a NO STAR review, would choose that any day. Took EIGHT hours for a job that looked terrible, student did not even know how to wash hair, I was dripping wet in my clothes and student got dye in my eyes. She had NO KNOWLEDGE about first aid. Luckily being a doctor, I could take care of myself. You could easily have corneal abrasions and compromised vision for life and they have a couldnt-care-less attitude. Student threw a fit at me at the end of 8 hours when I was wet with a red eye and bad hair color; she asked me to fill her evaluation mid way through hair drying I refused to fill it and she actually refused to dry my hair! And then went and made jokes at me with other student-friends of hers. Educators thought of that as acceptable behavior. Not to mention, none of them knew how to mix colors or get anything right. They are bad at work and lack basic humanity I have been getting my hair highlighted since the last 2 years, never took more than 45 minutes to complete the job and make me happy at my regular NYC salon. Moved to Cleveland recently, this salon was close to my house, products looked fancy and I thought its good to help students in training. This is an unsafe and insulting environment. I left physically crying and no one felt even sorry. Not to mention the amount of money they made me pay for their unprofessional, undesirable and dangerous service. I am so appalled, hurt and upset. Cleveland is a nice city and people like them donot deserve to work here or hurt clients at a so called salon. Not ONLY are they bad at work; they lack basic humanity.

Nicholas Wagner

Well this was a place my wife and I felt comfortable going to. It was great to the price and to be able to help students gain experience. That being said there is only so much that can be forgiven. Lets start with the appointment I scheduled out ahead of time and never got a reminder email or call so it was missed. It was supposed to be with the same stylist I had but she had then graduated. THIS IS THE WORST PART. So my wife has been going there for a few years. She wanted an ombré. It was not even or blended at all. Also they had fried her hair as well. It was so bad and she was so upset and crying over it. She now goes to the Willowroom which is amazing and did an excellent job on fixing the original bad hair job. They had to cut some hair off and dye it darker near the roots but it looks amazing and next time she goes she will be closer to what she originally wanted out of Brown Aveda Rocky River.

Karen Branch

Today both my daughter and I went to get our done I walked out Before anything got started , both of us requested senior students when I made the appointments and once again reminded them of this once I got there .My student had a dry personality handed me hair swatches and told me to choose my color either reds or browns couldnt advise me anyway , she was fresh on the floor she didnt listen to a thing I said had a bad feeling inside so I left , while my daughter stayed her student was mid way through took her six hours for a foil then charged her more money to correct mistakes had someone else finish her up to leave she was there 9 hours and her hair color does not look good. I found someone down the street paid more money but look great and was done in 2 hours . Products are great used to go and enjoy but wont be back because of quality of service .