Brookhaven Tire & Auto

3701 W Robinson St, Norman, OK 73072, USA

Address:	3701 W Robinson St, Norman, OK 73072, USA
Phone:	+1 405-364-9333
Site:	brookhaventire.com
Rating:	4
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 8AM–4PM Closed

Location

Photos 5

Reviews 6

Kendall Walker

DO NOT go to Brookhaven Tire and Auto on 36th and Robinson for any auto repairs. Yesterday I hit a high spot on a gravel drive and punctured my oil pan. I was thankfully able to get it to Walmart, who recommended I have it towed to Brookhaven because they have been sending cars to them for years. So, I had my car towed there and I called them to make sure it got to them (I was still trying to find a ride at that point). They told me it was there, that the repairs would be $505 and that it would take about 3 hours. 4 hours later, at 3 pm, I still hadnt heard from them, so I called to see how it was going. They told me that the part they had delivered had a hole drilled wrong, so they would have to fix my car in the morning. This morning, I called them at 9 am to ask how long it would take today, since I had an appointment at 4pm in Ada (which I ended up having to cancel). They told me it would be about noon before it was done and that they would call me if anything went wrong. At noon, I called to see if they were done and they told me they had gotten another pan with holes drilled wrong, and it would be an hour and a half before they could get another one. I decided then to call the Chevy dealership in Norman to see if I could pick up a pan from them to take to the mechanic. They told me they had to have a Vin number, so I called Brookhaven back to ask them to read it for me and explained that I would pick up a pan and bring it to them. As soon as I said that he told me that they had JUST gotten a new pan and it looked like it should fit this time. I waited until about 1:45, and then Taylor drove me up to the place so I could pay for and pick up my car. We asked to see the messed up oil pans that they had tried to put on my car and the old one. They told me they could not show me the old one because it was "blown up." Jay, the mechanic I was speaking to, went out to see if the car was ready. When he came back in he said it was almost done, and oh by the way, he could only accept cash for the work. When I asked why, he said it was because we were upset with them, so that made them upset, and we can put a hold on a card. I had been frustrated before, but I had never raised my voice or said anything unkind. I did ask my aunt and uncle to call the mechanic to see why the work was $505 when the part online was only $140, and I guess that is what made the shop upset. When I finally decided to just go get the cash, because I had to be in Ada soon and he blatantly told me if I didnt pay cash he would not give me my car, he printed out a bill that said $573.69. When asked why the bill was now $70 more than he told me it would be, he said it was for "taxes and stuff."

Jesse Riley

I took my car to these people trusting they would take care of my needs and in return they lied and are attempting to cheat me out of several hundred dollars all because they failed to properly inspect my vehicle and presumed that my extended warranty would not cover the parts in the end my warranty company did cover the parts but because they did not get prior authorization the company now is attempting not to pay because Brook haven Tire and auto never called to get authorization only presumed these parts were not covered. Not to mention they were also wrong in the inspection stating my powering pump was out ( Not Correct) and they missed the ball joint that was out . All i asked was for them to correct there issues with my warranty company and reimburse me for what i should not have payed . Now they will not call me back and have no intention in helping me fix these issues to be reimbursed they have there money and have left me stuck out... DO NOT USE THESE PEOPLE THEY ARE ONLY OUT TO GET YOUR MONEY NOT TO TAKE CARE OF THE CUSTOMER!!!!!!!!

Janice Wilkinson

ABOVE AND BEYOND!! When our Alamo Rental car had a low tire, we were referred to this dealer for repair. Not only did the staff here repair the tire, but they also reset the tire pressure sensors on the vehicle (apparently Alamo hadnt done that when tires were rotated so low pressure sensor indicated wrong tire). Alamo had incorrectly referred us to this Goodyear dealer, which we discovered when we attempted to provide the PO number for payment. Apparently, Alamo rental wasnt on the Goodyear account list. But the staff here refused to accept payment for the repair (not even a tip) and simply told us that "If it were his wife and daughter driving alone in a rental car, hed want someone to do the same for them." He just wanted us to have a safe drive back to the Oklahoma City airport that day! In this day and age, its rare to find businesses that go above and beyond like this for strangers!! Our thanks go out to Brookhaven Tire - and yes, we made it to the airport safely:)

Douglas Murray

So professional, genuinely kind and concerned!! Im from out of town and headed on a long road trip and I came in for and myriad of tire problems before continuing on. My brakes were in bad shape they noticed, I already knew I had some problems, but I was being lazy and cheap on getting them fixed. They let me know the problems, and put no pressure on sales, and offered me discounts to help my budget if I was ready to get them fixed. I said lets do them all right. After watching their meticulous work on the brakes I knew I was IN GOOD HANDS! They also replaced my blower fan for my A/C at virtually cost. I am driving my vehicle this morning and could not help to say A HUGE THANK YOU! I feel like in driving a new car and am looking forward to getting back on the road in my car not shaking down the road. I highly recommend these guys!!

Anonymous User

When I first came here I tried this place because I was in a bind and needed a mechanic. That was 5 years ago and Ive been going back ever since. These guys have always performed good work, have been honest, and always try to be fair. They try very hard to make sure you are satisfied with the work performed on your vehicle. Ive gotten to know the people who work there over the years and they are all people that I trust my cars with. What more could you want from your mechanic?

jennifer stanaszek

Whomever gave one star is probably a miserable person in life to begin with...parts can take time, they fit you in - so tired of people with no patience and entitlement that they are priority above anyone else who already had an appointment. Amazing service, wonderful guys, more than fair prices. I live out of state and will always have them check out my truck every time I am in town. Thank you!!