Always Thinking Computers

Reviews 3

JO

Jon Ayers

Probably the worst customer service I’ve experienced in my life. The owner hung up on me 4 times, even though I remained respectful, never raised my voice, and barely said more than a few sentences. There’s no chance I’ll ever take my business here. For the full version, its story time! Here’s what happened. I called to ask if they had a power adapter that would work for my laptop. When I told them what laptop I have, he said he did not have a 120W adapter, but directed me to one I could purchase from Amazon. I realized that he kept mentioning a 120W adapter, but I thought my original was a 90W, so I began to ask about that, but he cut me off, saying he had a customer at the counter, recommended I buy that one, wished me a good day, and hung up. The entire conversation took 2 – 3 minutes. Okay, no big deal. A little unprofessional, but I appreciated the help, and understood he needed to talk to a walk-in customer. I took some time to look up the adapter he recommended, and compare it to my original, and sure enough, it looked different, as well as having a different Watt and Amp output. I waited about 10 minutes from my first call, so he could help his customer, and called back to figure out why the discrepancy. The 2nd call only lasted a few seconds. As soon as he realized it was me again, before I could even ask anything, he stated that he had already helped me all he could, and didn’t “have any more time to discuss this,” and promptly hung up. This time I was quite shocked that anyone would treat a potential customer that way, but was mostly irritated because I was still left wondering if they had an adapter they could sell me that would work (since I assumed he was incorrect about what adapter I needed, and I was trying to buy locally because I needed one ASAP). I promptly called back a 3rd time, and this time before he could cut me off or hang up, I quickly blurted out, “It’s me again, and I just need to know if you have a 90W adapter, because the one on Amazon you directed me to is not the same as my original.” He responded that no, they only had 65W adapters, and then *click*; hung up again. And this point I was appalled, but I had my answer—they couldn’t help me. I resolved to write a negative review but realized I didn’t know who I had been talking to, and figured I should give the owner a chance to take corrective action before posting about it. I called back a 4th time, and immediately asked if I could talk to the owner. Well, what do you know? That’s who I’d been speaking with all along. I said I just wanted to let him know I was going to write a negative review on Yelp and Google. He then launched into a minute long monologue tirade. He said to go ahead, he’d respond with what really happened (I’m looking forward to that), and that I was the one harassing him. He said that he’d helped me the first time, and told me he didn’t have a 90W adapter (he hadn’t told me that until the 3rd call) and that even though my laptop came with a 90W adapter, the manufacturer actually recommends a 120W and it will work fine (this was the first time I’d heard this, and appreciated knowing it), and that he has 3 degrees and 10 years’ experience fixing computers, and so on, until he ended by hanging up again (for the 4th time). In conclusion, the entire way the owner behaved was quite stunning. I was fully ready to drive across town and purchase a ~$25 adapter if they had one, so I think that I should have been worth at least a few minutes of his time. Not to mention, taking care of customers is how you build clientele, even if you don’t make a sale. Instead, I was left with the impression that the owner is very high-stress and unstable, and I would not recommend their services to anyone.

JA

Jacob Samuel

The dc jack went out on my dads laptop so I took it in to get fixed. One thing about the system at this company is that you cant call or drop by the shop too see how the repair is going. And when you look at their automated system online it just says repair in progress. I was told it was going to take a week to fix, for parts to come in and the installation. So when the date I was expecting a call roles by I got confused and wanted to know what was going on. But I couldnt call or drop by because I would be charged an extra 50$ for stopping their "work". After 2 weeks and a half I finally get a call saying that they were having troubles with it but it should be done in the next couple days, just waiting on a new part. So the day comes and they call me and say that I was all set and could pick it up. So its been 3 weeks and 2 of which I had no clue what was going on. I pick it up they show me it was working I pay 85$ for the fix and that would be fine if they had fixed it. I take it home and plugged it in. It begins to work but I noticed that the outer frame wasnt pushed in all the way. So I click it together and it stops charging again and the power dies. My charger is in rough condition so I thought that might be the problem. I take it back to them and they check it with their charger and nope its the dc jack. The guy starts to tell me hes not going to fix it again its too much work and I cant get a refund. The words he used were "once a computer with a dc jack leaves in working conition it is not refundable." Best he can do is transfer everything from that hardrive to a new computer because its about the same price as a dc jack repair. I go home and think Ill open it up and look at it. (At this point im furious with this company) I open it up find the problem that a so called computer shop couldnt figure out and fix it my self. The problem was that when you click the case down on the laptop it would pull the dc jack out of where it connects to the motherboard due to how they were routing the wires in side the computer. So I figure that he didnt click it down knowing it wouldnt work so I could come pick it up in "working condition" so I wouldnt be able to get a refund. Pretty sleezy if you ask me. It took me 45 minutes to do. And Ive never worked with computers. Just took a youtube tutorial to figure it out. So I lost 85$ for a job that would have taken myself a few days for a dc jack to come in the mail and 45 minutes to do. This company will not succeed with the current person in charge and the customer service at hand. I regret ever going there and will advise anyone else to steer clear of this company.

JU

Justin Adams

I will be a customer for life. I am a student and dont have a lot of money, I expected my repair to cost over $500 and it was $150.I was not as worried about the price I mostly just needed my computer right away because I had a huge project saved on it. I broke my screen and could not use my laptop two weeks before finals. I was having a heart attack!!!! The guy looked at it for free. He pulled it apart right there on the counter in front of me and told me how much it would cost, took about 10 minutes, they told me up to 3 weeks for the screen to come in and it took less than a week. What I could not believe is he got my homework off my computer for me so I could finish my project on my roommates computer.... I almost paid HP $500 and they said it would take 3-6 weeks AAAGH!!!.I was gonna send my laptop to HP literally the next day but I was at Browsers book store when I noticed this store and just went in on a whim. They totally SAVED MY LIFE!! I will go there again if I have a problem and recommend you to everyone I know.

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