Affordable Computer Service

Reviews 3

DA

Dan Viele

Brian McNeil of Affordable Computer Services deserves his negative reviews. I finally complained to the Better Business Bureau, which has no power to force behavior. Our final offer was to pay him to restore a backup of my files he created. The BBB apologized they could not get him to finish his job. Case # 57355844. I am finally free of this unstable Dr. Jekyll and Mr. Hyde personality. Hes willing to make up any story necessary to cover his behavior, somehow deluded into thinking I am the cause of his actions. Sometimes he screws up, places blame on his victim, and cries harassment when faced with the damage he does. I came to him with a 3TB data loss. I left with a 6TB loss and a box of used parts instead of my original equipment. I wish I had checked here first. Read down these reviews, this is not a new story. There are many competent and businesslike computer services around. They are worth waiting for if necessary, you dont have to roll the dice. I guarantee whatever he says following is just more of his deluded or malicious nonsense. For those who want the story, read on and decide for yourself. I brought him a 3TB drive that had failed. He could take parts from an identical 3TB drive full of good data and swap them out to see if data recovery was possible. He had to make a backup of the good data in the unlikely event the good drive got damaged. 3 weeks later, he called having "difficulty" backing up data. He had forgotten I have a Mac, though the drives given him were formatted for Mac. A week later he tried the parts swap and found no recovery possible. From his statements its also clear the swap was unnecessary. My good drive was now in pieces and he told me he could not put it back together. Why would anyone destroy a good drive full of data to test another? Why did he tell me that after the fact? I told him that was unacceptable, and he grudgingly reassembled the good drive. When picking up the reassembled drive, he said he had reformatted it. That of course erased the data on it. He said the "backup" was in Mac format, which I could restore. I paid him and went home to restore my files. The reassembled drive had indeed been reformatted, incorrectly for Windows, not readable on a Mac. So much for my second 3TB of good data. The "backup" files were fragmented with some unknown backup software, useless to me. Returning the empty reassembled drive and backup, he admitted he didnt remember exactly how he did the backup, but the files might have been transferred to his Mac, then to my backup drive. None of this makes sense, all the way back to his original confusion. Is this poor soul senile or on drugs? His memory and behavior are as fragmented as my data. I knew I was in trouble. Hes either incompetent, lying, or both. He tried to justify his behavior giving me a lecture on how hard drives work, irrelevant and infuriating. A child can make a viable backup of Mac files. Another 2 weeks later he started calling me names, claiming he had filed a police report for harassment and notified his attorney (more lies). I was dealing with a crazy person, and started asking simple yes or no questions. He refused to answer if he was capable of restoring the backup files, and wouldnt finish the job. Without his software, there is no way to recover my good files. He has deleted many as well, corrupting the backup further. All this is documented in emails, texts, and dated computer files. I disputed his charge with Visa, who looked at the hard evidence and immediately credited me his fee. I filed with the BBB, who received further claims from him, even citing software that doesnt exist. They negotiated to no avail. Countless hours spent denying the obvious instead of simply being willing to fix what he had done. His competitors shake their heads and advise me to walk away. The "backup"…? Windows backup of Mac files. Figures. I have to give him credit for being consistent.

RU

Rudwan Odyssey

Owner purchased a Lenovo M81 Desktop from our amazon where it stated in the condition notes that the computer shipped with a DVD-ROM ONLY**** and we received negative feedback where he stated the computer originally came with a DVD-RW and we are being sneaky and replacing them with DVD-ROMs. Not only is that statement false as you can choose what options the computer has when you order, but our listing says DVD-ROM ONLY*** so regardless of what he says it originally came with, he knew it had a DVD-ROM. As a business we tried to gain his satisfaction and offered to send him a new DVD-RW drive if he removed the negative feedback even though the listing stated that the computer came with a DVD-ROM. The owner agreed and once we purchased the drive and were going to supply shipping information, he refused to remove the negative feedback and was very unfriendly, he even asked "Are there any other questions?" as if we were bothering him by asking him to remove the negative feedback after he receives the tracking number, needless to say we canceled the order for the DVD-RW and ended it there as we had already gone above and beyond to correct a problem that we did not create.

MI

Mike Walker

I was having terrible problems with the laptop. It was very sluggish and always crashing. Luckily I found Affordable Computer Service and found it exactly as titled, affordable and a true computer service. My computer was full of viruses and this terrible stuff called malware. By the time the guy who runs the place, Brian, was done my laptop was back in top shape. The cost was reasonable and the guy in charge has a great personality and always seems to make me laugh. Thank you Affordable Computer Service.

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