Doherty Ford

Reviews 3

JA

James Seedorff

If I could divide them and critique them separately, I would but both the Ford service department, Express Lube service and the Body shop are all part of the same location. Lube service - the Express lube service is great! no appointment is necessary but it helps to ensure your wait time is low. they let you watch the techs as your car is working through a glass window while you drink a free coffee or hot chocolate. the people ether are very friendly and polite, although I only been there twice, they consistently meet my expectations. Service Department - technically I was there for an Oil change and somehow the service department took the work. no as warm or friendly as the express area, but they did a great job and quickly got me in and out. I didnt get to watch my vehicle get worked on, but they did vacuum my carpets. Body Shop - this is where the location gets a big hit. they try to act friendly, but it feels forced and fake. gal at front desk doesnt seem to know what she is doing. I needed to replace my windshield due to winder cracks. gravel chips, cold and heat... pop and crack. over the phone they said they needed to see the vehicle in person to do and estimate. really? are Fords so unstandardized that even a dealership cant get a part from a known make/model/year? Ill give you a hint, you have them on the parking lot! so I take time out of my day to stop in. it took longer than the 15 mins it was suppose to take, and they wanted pictures. its a cracked windshield, what is the big deal? they kept asking me if the insurance was gong to pay for it. I kept telling them if its over my $500 deductible I was going someplace else. they ordered the part and cornered me into accepting their quote. I wanted to wait for Safelite but they are 3 weeks out... so I said yes. I dropped off my vehicle for all day the next day. when its time to pick it up, they call me and said they cant do the job because the part that seals around the windshield didnt come. so they waited until 2PM to tell me they would have to wait a week. not only am I Inconvenienced for 1 day, but now 2 and I still have no proof of their performance. so far, its not good. All I get it constant "its not our fault" and "we are sorry." in no way did they offer to make this up to me, give me something for my inconvenience. nothing but a wasted day. to make matters worse, she kept repeating "its not our fault." I honestly dont care, I know its not my fault but Im the customer and Im the one inconvenienced. let me spell out how it is your fault. - did you call to confirm all parts were in the box and shipped to you? no. - did you double check part description to ensure all parts were included? no, its standard to get them all in the kit... look like it isnt standard. You said you called everywhere looking for the missing part and nobody had it. but it took you less than 5 minutes to find a windshield. so all those parts laying around Portland does not have the needed part in its kit that supposedly comes with every windshield? think that through a minute. now, admit its your fault. Update: revisited to have the windshield replaced. they gave me a discount for inconvenience and did an excellent job. workmanship was definitely top notch. Im increasing my stars and chucking it up to a bad day in the office. give them a chance, write a review. All areas are now rated as a great place. the managers work hard to maintain the highest reputation. if you ever have an issue, the manager will make it right so give him a chance.

AU

Aubrey Sidwell

I bought my truck brand new in 2006 from Newberg Ford. Doherty Ford is my in town dealer/service center. The problem I have with Doherty has existed for a decade. Their facility never had a dedicated lube lane for oil changes and I always found it difficult to get my vehicle maintenance done due to lack of availability. If I wanted to schedule out for 2 or 3 weeks later I could and maybe that works for some people but not me and my schedule so I always went somewhere else. They have done some scheduled maintenance but in the 11 years of owning the truck Im going to say 3 or 4 times is all. Recently they added a quick lans for oil changes and I was able to get one service done after it opened but Ive tried getting in later, its supposed to be no appointments necessary, and unless I want to sit around for 2 hours its not getting done. My most recent service was due to a failed brake caliper. My truck brake seized up enough to cause excessive drag on the front left wheel and it was very hot. I chose to have it towed and they had no loaner vehicles or an on site rental fleet so I had to go rent a car. The front calipers needed changed and when I got the phone call it sounded pretty straight forward with one exception. They couldnt get the Ford Motorcraft calipers. I ended up finding them through another dealer and bought them myself. I would have physically provided them as well but the delivery truck had an issue that day and I was going to be late for work. At my request Doherty sent someone to pick up my parts and completed the job. I was disappointed on so many fronts about how they handled the repair job. I should never have had to go hunt down and buy my own Ford parts. They should have offered to go get them instead of me driving out for them. I was basically doing freelance parts runner and the job of a parts counter person. I also have a dummy light on my dash thats been on for months now. I figured while it was there Id get that fixed too. They threw a brake pressure switch at it that didnt fix it and after doing pinpoint tests determined it must be the instrument panel cluster. I didnt feel that it was worth $700 to get rid of a faulty light bulb. I inquired about how the decision was made that the pressure switch was originally found to be faulty and I was told that the pinpoint test told them so. Only, when it didnt solve the problem, they continued on with trying to diagnose it. I asked a couple pointed question about the pressure switch and came go the conclusion that vehicle repair decisions are made by a set book of tests to determine fault when Im positive a highly experienced driveability tech would have used actual experience and diagnostic testing skills to find the solution without following Fords written service manual. I have my truck back. It stops and goes. The dash light is still on. And Im still annoyed after the fact about my experience. If you have lots of time on your hands you wont have issues getting your scheduled maintenance done there. Im seriously thinking about leaving the rest up to another location to handle.

A

Anonymous User

We have been dealing with Doherty Ford for many years so when we needed a truck we went there. Evidently they dont care about their customers anymore. We traded a 2007 Mazda pickup in on a ranger. We bought a trailer and needed a truck that would pull it. We found a ranger that they told us had the 4.0 engine so it would pull the trailer no problem. Our first trip out we found out that isnt the case. The engine is a 3.0 and cant handle a trailer. We went back to them and tried to find a truck that would work but they didnt have any in stock. Our salesperson, Lloyd,told us they would buy it back if we couldnt find a suitable pickup to pull the trailer. They lied. They just said too bad, you are screwed. We will never do business there again and I would suggest you do the same. Oh and by the way they had already sold our Mazda so I guess they made their money on that.

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