Superior Auto Body, Inc.

1543 SE Orient Dr, Gresham, OR 97080, USA

Address:	1543 SE Orient Dr, Gresham, OR 97080, USA
Phone:	+1 503-666-6434
Rating:	3.1
Working:	8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM Closed Closed

Location

Photos 14

Reviews 18

Greg Gieler

State Farm suggested body shop... at least for now. My mom was in an accident, about 5 weeks ago. My uncle went in to check on the progress about 2 weeks ago and said that he saw the car with a layer of dust on it. They hadnt touched the car. The damage was minor. My uncle went in last week again just to talk to them about what was going on... The guys response "If she hadnt gotten into an accident she wouldnt be in this situation." REALLY!? Horrible customer service. No people skills. Rude workers. This isnt over reacting either. The claims department has been riding them the last couple of weeks and her insurance agent has as well. They have stated they will be letting them go after the service my mom has received. They told her last week if they didnt have it done by Friday of last week they would get her a rental because she needed her car for a wedding and she had to cancel 2 doctors appointments because this week they were supposed to have it done on Tuesday. Its done today apparently. Dont go here. Find a place that will take care of your vehicle and cares about the customer... this place doesnt.

Live In Boring

Horrible Experience. 1st Mistake - Purchased upgraded headlights based upon recommendation from Superior Auto Body only to find out the headlights were very poor quality and even Superior complained about them. 2nd Mistake - had Superior install the headlights which were so far out of alignment from each other it was a total joke. They also were loose so I know there was know way they were adjusted correctly. They spent a day and a half trying to install the headlights and all I heard was how poor the aftermarket lights were when they were the ones who recommended them. Will never do business here again. Have to give a rating of 1 as zero will not work. Update: took my vehicle to another shop and had the headlights installed correctly. Also found out that Superior had broken the adjustment rod on one of the lights. Warning! Stay away from Superior Auto Body unless you like throwing money away!

Jessy Munch

Poor customer service. Parts were put on wrong and I was told my truck was just going to make the noises it was because of the lift. The parts were not put on correctly causing the noise. The mechanic also didnt put another part back on. Oops. And my truck is still not in pre accident condition and making noises that are around the site of impact. But I am told that it was normal. Not to mention their communication with me throughout the process was lacking, my bumper that was "replaced" and repainted still has a screw in it that we put in to hold it up from rubbing on the tire so I could drive it there after my accident. They dont listen to their customer and the quality of work is poor since my truck still has issues but is "done".

Jonathan Merriss

Had an awesome price on the estimate. No other body shop could beat the price. I pulled the trigger and had the repair done. The work was good and I was happy with the repair. When I went to pay the price was $350 over the estimate. I said hold on a minute the estimate said one price and now its not even close. First they said no they didnt give me an estimate that low and I had read it wrong. When I told them I had read it many times and knew the price they said oh thats the cost of the parts. Basically their estimate didnt include paint or labor. They had the audacity to argue with me about it. I paid them the money and left their shop for the last time.

Lily Wallis

I have a 2001 Honda Civic thats been having a lot of issues lately that have been hard to diagnose. I took my car here and Tom has been nothing but helpful. He diagnosed the problems, and fixed my car with no hassle. He doesnt try to make you buy unnecessary parts, or fix things unnecessarily and if theres a problem with your car thats not urgent and you dont need to deal with it right away, instead of suggesting you fix it now, hell let you know that it can wait or when the best time to do it would be. A very great, helpful, honest mechanic. I will never take my car anywhere else. :)

Jordan Rosen

Never go to superior auto body in gresham, i dropped my nova off on Monday as per their directions so they could do framework, and i come back to check on it today and not only have they not even looked at it to fix it, but theres funny wear on my tires and rubbery platter marks on the body behind the rears tires and they burned through over half a tank of gas! They would rather run around and do burnouts and joyride my car than work on it! Wtf! Are you kidding me?! Never go to superior, this is some bullshit, the manager just stood there and denied it with a smile

Patty Keller

I have called three times, on high recommendation of others, to ask info needed to have them do work. All three times the employees assumed they knew what I was asking, not listening to my actual questions. Last 2 times I at least got passed initial person answering the phone. Not this last & final time, I will not be calling again.

Perry Donner

I took my car here after an accident and Superior fully accepted the insurance quote and was really helpful along the process. They hooked me up with a local rental car place and fixed my car in a decent amount of time. It was shiny and new looking! Great service and friendly people. Highly recommended.

Eric Ingersoll

Came in for a car repair, everything went smooth and my car came out cleaner and better than it went in. No complaints at all. This is the second time I have used them for body work over the last few years and both times were excellent.

Debra Rubio

I love these people. I would never let anyone else ever work in my car. They do profession and the best work ever. Customer service as awesome as it gets.

Anonymous User

Absolutely no customer service skills. No follow-up, just want to over charge me again! Rating on car repair is marginal. Customer service is nil.

Galen Beasley

Excellent repair work, very friendly and helpful. I would not hesitate to recommend them to anyone for repair or truck accessories.

Marc Davidson

Very good service with quality work. Recommend to my friends and family. Timely repairs...looks new.

Phil Ward

These guys are in amazing people !!hard-working great customer service very friendly!!

Lucy Cramer

Thank you for the outstanding repair of my kia, and wonderful customer service!!!

Terry Stanton

Did a good job on my toyota. No complaints.