U-Haul Moving & Storage of Gresham

Address:	704 NE Hogan Dr, Gresham, OR 97030, USA
Phone:	+1 503-667-0142
Site:	uhaul.com
Rating:	3.9
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM

Location

Photos 100

Reviews 19

Dan Davis

The E University, Tempe, AZ, U-Haul attendant who hooked up the Auto Transport to my qualified pickup (w/U-Haul ball and mount) failed to tighten the coupler onto the ball. When I drove my vehicle onto the Auto Transport, the coupler came loose from the ball and damaged the back of my truck. When I arrived in Portland after the 1350 mile drive, after checking the coupler at every stop and again before unloading my vehicle from the Auto Transport, the coupler failed again to stay secured to the ball upon unloading my vehicle from the Auto Transport, and further damaged the back of my truck. When I verbally reported these TWO U-Haul equipment failures to the Gresham, OR, U-Haul attendant, he advised reporting only one incident, not both, and to report the arrival, not the departure, incident. I followed his advice and he recorded the arrival incident in the U-Haul system. Within two days I got a call from a U-Haul insurance company representative asking for info (again, I related ONE incident per the Gresham U-Haul attendants advice), then a follow-up call denying any U-Haul responsibility for the equipment failure. U-Haul refused to own up to their negligence, incompetence and equipment failure, and denied my claim. I plan to sue in small claims court. PLEASE, if you plan to rent a U-Haul Auto Transport, DO NOT RENT the one with Washington plate 3617QP (serial # AT 4697 Y); you may endanger your life and lives of your passengers and other motorists! Ive used U-Haul several times over many years, so this response from them is disappointing, to say the least.

renee bailey

Due to a known issue with uhauls system I had to have a discrepancy fixed from July of last year. Even though the location was still open nobody could reach them (myself or customer service) so I ended up having to pay out over $200 (in addition to an extra day of truck rental & a freezer full of food that now has no place to go). Customer service, after repeated calls to them & managers closing the case inaccurately as "resolved", are refusing to even attempt to make things right. Granted, $70 of the extra costs was for a hotel, however due to their lack of concern to fix a known issue in the computer system, my only other option was to sleep in the grass along the side of the street.

NeeNee Wilson

They use my card to pay someone elses transaction. I returned my uhaul on 10/31 and 11/1 they came with an additional 91.80 which was no where near my $44 reservation. Its now Nov 21 and I am still dealing with uhaul in order to get my money refunded. The customer service between manager at this location, customer service reps and supervisors are incredibly rude and condescending. This was an error on their part and theyre acting as if Im out of line for this inconvenience. I understand mistakes happen, but fact of the matter is how they have handled this. I will never use uhaul again. Please contact me with any questions.

Doug Croze

This is a review of using a call center to answer questions. I had a simple wiring question (not a how to but what do you sell question) that no one could answer because I could never get to a technician. In fact I called the Clackamas store and was transferred to a california location that wanted to send me to a victorville store. I live in Happy Valley Oregon. Only about 800 miles away. If I have a technical question give me the option of talking to a technician. If I want to make a reservation than a call center is great. I finally gave up and have taken my business to an RV center.

Alex Filippov

To start I was slapped with undisclosed during reservation 135$ fee and since they reserved me with truck they didnt have I was already to late and out of options. Second, truck was FILTHY! Dog hair everywhere and dog poop under passenger seat! Fast food left overs all over the floor and nasty smell thru the vents. To finish off when it got dark turned out headlight (lowbeam) didnt work. PS: it gets 4 mpg and doesnt have cruise control. I would NEVER deal with uhaul ever again, there are options out there. Budget, penske etc

Josh Irwin

Even though they had trucks reserved for later pickups, they hooked me up. Granted, I only needed the truck for a couple hours, it was still awesome that they helped me out and let me take it when I needed it. Guy was super nice and helpful. Lines can get long and they seem understaffed. But... Will definitely use this location again.

Andrew MacIntosh

Had such a hassle trying to get a hitch worked on. Got transferred 3 times then hung up on when on hold. When I did decide to just show up I was "lectured" when I parked next to the "Hitches sold and installed" sign. They stated customers not allowed in that area. Staff was rude and uninviting, just overall not great service.

Anonymous User

Got charged twic on my credit card. Called customer service and they were worthless. Called and got a hold of the manager and he refunded my money back right away. I will rent from there again. But I will be VERY careful to watch the paper work and charges to my card.

Corey Marley

From the moment we arrived the staff and management went beyond to welcome us to town, make sure our trip and travel went well and set us up with storage. They were helpful, happy, and eager to assist. Best rental and storage experience we have ever had. Great guys.

Blunt Headed

This is one of the only places in town you can get U-Haul boxes or all of the other places sell you their own boxes at an inflated price. You have everything you need and also a lot of people on staff and were very helpful.

Shannon Amburn

Appreciate their flexibility. I had to postpone my move THE DAY OF the move and Gresham UHaul immediately and politely canceled my reservations and charged no cancellation fee. That was unexpected and appreciated.

Peacemaker Transport

Bill Stone and his crew are top notch. Im a long distance mover and use U Haul everywhere I need to shuttle a load in. The Gresham guys are by far one of the best Ive ever worked with. I highly recommend them.

Jerry Zellner

It took three guys to check one uhaul in. I am very disappointed with all uhaul in general. I have used them for work purposes and they can never get information for pick up times, drop off some, and so forth.

Johnny Miller

Great customer service!! They were very understanding when I returned the truck an hour later then forecasted due to traffic. Also, I had one minor issue with the van that they "made right" on the spot.

Barbara Achziger

People are plenty busy ad there is one person that .is disrespectful to customers. Because they are understaffed doesnt make it ok to be rude. Isnt the customers fault. They need to try harder.

John Halkem

We needed a truck fast. Our store had flooded during the snow storm melt. These guys were awesome. Kind, courteous, caring, helpful...saved us thousands in inventory loss. Thank You

dillon mowrey

Called 1 hour before i needed the truck. Just needed to move something from down the street that was too large for my truck. Had everything ready for me when i got there!!!

Stephen Foltz

Quick service and the trucks are maintained quite well. We rented three trucks in the past 3 months and had no issues with them or the guys that helped us get on the road.

David H Steinbrugge

They were not able to install the hitch wiring I wanted but were extremely helpful with advice and tried to locate the information I needed to get the job done.