Master Movers Moving & Storage

4426 SE 122nd Ave, Portland, OR 97236, USA

Address:	4426 SE 122nd Ave, Portland, OR 97236, USA
Phone:	+1 503-762-1288
Site:	westcoastmoving.com
Rating:	4

Location

Photos 19

Reviews 5

Sue Weichert

We were soooooo stressed out about this move. Wed been in our home almost 20 years, and difficult economic situations forced us to sell our house and downsize dramatically. We felt overwhelmed by the task of packing our belongings and moving to some place new. But after talking to Sarah the first time we called the office, we began to feel a bit of the weight lift from us. A very sweet young man named Chris later contacted us and helped us decide exactly what we needed to make our move go as smooth as possible. Then the company field rep, Brent Barnes, came to our home. Brents humorous attitude helped us forget just how stressed we were! And the estimate he gave us proved at the end to be amazingly accurate. The day before our move, a crew came out and packed everything in our entire house. They brought boxes and all the necessary supplies, and in less than four hours our whole house was ready to load onto a truck. Sonny was amazing, and he made sure his crew took great care in their packing and labeled everything correctly. The next morning, about half an hour before the movers were scheduled to arrive and load our things onto their trucks, I received a phone call from Ryan. He introduced himself and asked to see if there was anything we needed before he and his crew came out to start our move. This was perfect, because we had discovered the night before that we had some pictures stashed away that needed special boxes to ship safely. I described what we had, Ryan assured me he would bring what was needed, and just a short time later Ryan, Sonny, and two other guys showed up...several minutes early. We could tell right away these fellas knew what they were doing, and they just put us completely at ease. They were fast and professional, took great care, and lifted some things that I just couldnt believe could be carried by hand...and they made it look easy!! THANK YOU, Master Movers!! You turned one of our most stressful days into an almost relaxing adventure. I refuse to ever move again until they move me by casket to a graveyard, but I WILL tell everyone I know to call you guys when they need to move. Its worth it!!! And when I do, Ill tell them to ask for Ryan and Sonny, because those boys know how to get the job done well!

Stacey Dunbar

I agree with the other uses who are confident that this company is seeding their own reviews. Let me start by saying that I have NEVER written a negative review in my entire life. This is my first. Ever. I was given a quote over the phone. In short, the quote was GROSSLY underestimated. It took more than double the amount of time that they said it would, which included OVERTIME pay as well! I answered every question honestly that they asked over the phone and when I called to discuss the issue they were unprofessional and came up with every excuse in the book. They told me in order to get an accurate estimate they need to come out and take a look. Then why didnt they ask to do that in the first place? Why am I being penalized for their poor policies? And the poor crew that moved me. They were told it would only take four hours too. They told me it happens to them all the time. Can you imagine going to work and thinking you are working four hours and then, surprise, it is a 9 hour job??? What a terrible company to work for. The crew didnt deserve it. And low morale was evident. I am a small business owner and have been appalled at the customer service Ive received. Ive been blamed, ignored, lied to, and ignored some more. All for a few hundred dollars. Honestly, they do not understand the power behind and importance of keeping the customer happy. Oh, I almost forgot to mention that they split both legs of my piano in a move that was LITERALLY one mile away. Oh yeah, and they also told me that after the first trip (because they had to go back for a second trip) I should have told the crew that I met my budget so leave the other items. The other items included the piano. Are you seriously telling me that I was supposed to leave my piano at the other house? Please do not support this small business. I am certain there are other small business movers who are honest, hard-working, and ethical.

Michael Alexander

Terrible! Avoid these guys! Im convinced the "5 star" reviews have been planted by the company--dont believe it. How bad were Master Movers? Let me count the ways... 1. They lied about the cost. When I was quoted their rate, they neglected to mention that it didnt include an extra hour of "getting to and from the depot". They finally mentioned it to me on the morning of the move, when it was far too late to do anything about it. 2. The movers were untrained. We were moving a one bedroom apartments worth of furniture about eight minutes up the road. The last time we moved (with another company) it took 2.5 hours. This time? Four hours!! And they broke our coffee table in the process. The movers were polite and apologetic, but clearly stressed out and not as professional as they should have been. 3. When it came time to pay, I was slugged with a $500 bill (a full $200 more than I was charged by the previous moving company). I called the owner to complain (especially as we were lied to with regards to the depot-to-depot charge), and was told I should have complained earlier--then he might have helped me out. Really? Maybe try not lying to your prospective clients, and charging them a fair price to begin with. You have been warned people! Avoid this company at all costs.

Travis Rider

All the low ratings must be planted by "Three Sons moving" (even one rating mentions using them as a "reference"). They happen to be Master Movers biggest competition ran by a guy who split off from Master Movers. I worked for this company for several years, we were thoroughly trained and we were ALWAYS accurate, efficient and went beyond what our job was. This company is a great company, Ive even had them move my mom two times. Please tell me who doesnt want the best for their parents? As far as complaints about broken items, you ARE moving. Google what to expect when moving. You should expect to break at least one item Every time you move, even so.... In the few years I worked with them I can only recall breaking an item on one hand. Thats with as many as 5 or 6 moves in a day and as little as two. You do the math. Master Movers are far superior to any other moving company.Period.

Ben Kolbe

We have a 1 bedroom apartment, and Stevens recently moved our things across the country from Oregon to Maryland. Everything went great. The initial estimate and scheduling were easy, the movers on both ends were quick and professional, and our moving agent Brent was easy to reach throughout the process. We had a few days of warning for both the pick-up and drop-off, and the movers stuck to their schedule. We felt that the company was committed to good service, and that no one was trying to rip us off. Our final charges actually came in at $300 less than the estimate! Overall, Stevens did a great job with our move, and they really helped to reduce the stress of a big transition. I recommend them for anyone considering a long distance move.