U-Haul Moving & Storage of Bremerton

2804 Kitsap Way, Bremerton, WA 98312, USA

Address:	2804 Kitsap Way, Bremerton, WA 98312, USA
Phone:	+1 360-479-5710
Site:	uhaul.com
Rating:	3.7
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM

Location

Photos 1

Reviews 32

Dana Roberts

Do not trust that your stuff is safe or even think their new upgrading in surveillance means anything. They will even refuse to deactivate your cards for access in the building even after reporting that someone had a hold of all access to my storage. The store manager ONLY works here!! That is what the SM response to me was when I notified him that I had already reported that I needed my card access cut off. Mind you I have 3 units and have been there for 5 years. Now I find out that they were not only in my units but they were allowed to open another unit in my name without any ID folks. Then causes conflict and extreme tension by notifying them that I am going to call the cops, ECT. Those units are in my name and not anyone else and then had the nerve to say I was calling the cops. The reprocussion of his actions will be felt for my lifetime and Uhaul has done nothing. Knowing what you know now at least you can make a more educated decision on how much they will appreciate your business.

Alberto Molinari

Worst customer service ever, they refused to help in anyway, my mom called in to make a payment and they said not over the phone. We called back and another representative said they do accept payments but refused to wait for a 3 way call to do payment. I asked to speak with their manager and they re directed me multiple times. The people were very rude, un willing to cooperate. They hung up and transferred me to several representatives. The place is scandalous if not the most scandalous uhaul place of all time. Its as if they dont want their jobs and they dont care about customers at all, nothing was done for me, i was transferred multiple times and then hung up on. They need to sift through all the bad apples of the place and get rid of 3/4 their staff. Sooo un professional, so untrained, very rude, they need to be reported to the better business bureau asap.

J C

Con- Parking, Poor help center to branch communications. Staff was ok after having to go back and forth with them, location is bad. The parking and signage is not great. They have very little to no parking marked nor do they have sign to direct you where to park. The staff was helpful eventually and if you have to deal with the call center, forget it. They do not know anything abut the location, cant pass messages, and almost made me pay twice to have a hitch installed after I made the appointment for the wrong day. Overall, I was underwhelmed by the experience.

Pamela Shipman

5 stars for the employees I have had contact with. The manager of the store, James, displays patience and a willingness to help & listen to customers I am impressed with the way he runs his store. 3 star update: March 2017 If you want PROPANE tank(s) filled, call ahead. Only one employee is "certified" to handle propane. I found that out the inconvenient way. Store is not prepared to fulfill this service. Makes me have to adjust my initial 5 star rating.

Sam Brauer

Tried to make a reservation online for a 6x12 trailer without a ramp. Apparently youre NOT allowed to tow anything with a Ford Explorer at all. So I had to rent a truck from them as well. An hour after I made the reservation they called me and said they dont have any at that location and I would have to use one with a ramp (conveniently more expensive). Then halfway through my trip the trucks check engine light came on. Luckily they didnt charge me or anything.

MaKaylah Zezulka

Very unprofessional. Did not tell me an $80 charge would come from my account because I used a debit card. So when it happened, I had to spend time on the phone with their low class customer service, who offered no solution or answer to my problem. The attendants at this location are quite condescending as well. I understand they probably only have a high school education, but its truck rental, not rocket science. Get it together!

Daniel Kammerer

Overall was good, ordered two boxes for moving and they forgot to add a box so our day was wasted waiting for the forklift driver to show up for work however, when we changed our minds and opted for a moving truck instead they were quick about changing our order and contract on the spot. Overall experience was good.

John Jogerst

Beth (Elizabeth I think) was so helpful and understanding! I had a nightmare cluster of a moving situation and she did everything she could to help me out. Ive been through the mainstream retail grinder and seen the good the bad and the ugly but this was exceptional service! Well done and thank you so much!!

John Barelli

Outstanding service. U-Haul has come a long way over the years. Their equipment is newer and in excellent condition, and the service at the Bremerton location was amazing. They really went above and beyond to help, and made what was looking to be a difficult situation easy.

Christine Blair

Very nice staff,convenient location, I by no fault of mine,coulnt get the trailer back ,I called late( when I was supposed to be there ) told them I needed another day....they only charged for the 1....thanks uhaul you really are 5*

Anonymous User

We were asking about one of there storage units and the guy at the front dest was very rude. So if he didnt want to make me feel welcome then why should I feel that my items would be safe. Plus the place looked very dirty.

Cameron Flewellen

Good experience. I had no issues returning my U-haul stuff, however, the person that helped my used a few foul words, not directed towards me, but I just thought it was a little unprofessional.

Rick Utgaard

Lights not working because of wiring flaw and Trenton went out of his way to get things working.

Denise Osborne

Called ahead to make sure they had a unit. Got everyone rounded up to help. No unit.

Tay Love

Poor customer service, did not explain pricing very well. Prices changed over night.

Calvin Blackwood

In and out, great place... Oh yeah get ur propane tank refilled there as well...

alicia e

Friendly, fast, and efficient! Thanks for the great customer service!!

javier santana

Helpful staff! Heather was very kind and took care of us fast.