Address: | 6701 SE Foster Rd d, Portland, OR 97206, USA |
Phone: | +1 503-704-2654 |
Site: | portlanddoorsandlocksguy.com |
Rating: | 4.8 |
Working: | 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 8AM–8PM 8AM–8PM |
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Henry_Eskettie
Great customer orientation from the person who took our call and the repair technicians. The cable on one side of our garage door busted without warning on Saturday so I went online to find a local company that could come out for repair. I found D & L and called and a courteous person answered, listened to my problem, took my address (we live in Sherwood) to check for availability and told me a technician could come out that day and would be calling me with a time. Within 30 minutes, or less Hayden called and said he’d be at our home in about 40 minutes. He arrived and assessed that our cable had busted but wasn’t able to repair it because he didn’t have the right cable for our door. Ours is not a common cable (of course). He felt really bad that he was not able to make the repair and got us scheduled for someone to come out on Monday then made sure our door was shut all the way and secure before he left. A+ for Hayden! On Monday Anthony came to our home and was able to make the repair in less than 30 minutes. He replaced both sides of the doors cables and lubed everything up, cleaned up his work then noticed our garage door opener motor was hanging loose and added a missing bolt and tightened it all up for us! A+ Anthony! Great customer service by all and knowledgeable technicians. Thank you D&L, Hayden and Anthony. This business card will stay on file for future needs and I’ll recommend in a heartbeat should anyone ask me if I know a place.
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Thao Du
Do not call these guys to repair your garage door unless you want the following things: 1. To be overcharged - charged us $377 to replace 2 torsion springs which should have cost about $250. Not to mention, they installed them incorrectly. 2. Left with a non-functioning garage door. 3. Left to track down your own parts - technician said if we tracked down the part, he could come back to install it for a fee. 4. To be left hanging - They scheduled a 4 hour window to come back to finish the job. When we called an hour into the 4 hour window to see what time they would be coming, they said they didnt have us on their schedule. They said they spoke with my husband or left a msg (they didnt know which one) and told us they werent coming. Which of course is a lie, they never attempted to contact us. The technician stated he could replace the whole garage door opener for $395 "because you just got your springs replaced through us". Again, we would have been overcharged. We ended up going to Sears and they installed a Craftsman 3/4 HP belt opener for $350. Bottom line... Save yourself the frustration of getting ripped off and left with a half*ss job and go elsewhere!
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Siena Bendixen-park
The absolute worst. My experience with D & L was the most terrible experience I have had using any home service, full stop. I chose D & L because they are a local company with great reviews on Google. The technician was able to squeeze me in last minute to install a deadbolt. After he drilled a wider hole before measuring the one I’d purchase, he informed me that his new hole wouldnt work, damaging my newly refinished door. I was left with a gap around the deadbolt that now required a return visit the next day to install a brass plate that looks like an unsightly taco to cover the gap and the hole since they didn’t install the deadbolt either. The promised before 9am visit came and went, then 10, then 12.... 5 oclock came all with the office staff promising completion before end of day. Day three came and went. No brass taco, no calls back after repeated attempts, and a giant hole in my front door. I cancelled service and won’t ever use or recommend this company to anybody.
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Beth Chambers
The original technician that came out named Anthony was rushed and impatient. Even though I told him that I wanted a new garage door system so I would have lasers to prevent my cats from getting caught under the door he mounted the lasers 14 inches off the ground. As he was leaving he told me they would work even though they were high. After testing them with the cats it was clear they didnt work. Also the garage door kept sticking on the screws that Anthony placed in the tracks which was preventing the garage door from closing completely. I called back and the next day they sent out a young man named Erik. Erik quickly fixed the problems by drilling new holes and placing the lasers at about 5 inches. He also changed out the screws so the garage door closed properly. Eric was friendly, efficient and knowledgeable, he even took the extra time to reprogram our keypad entry.
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Matt J
The worst experience ever. I called this company to get a sliding glass door secured, the owner and or manager sent three people out here in two different cars. Some woman in her pajamas, and two dudes. They come inside scope out my house and didnt accomplish anything. The door is still unsecure, and they also charged me $20 dollars. Im very displeased with the service and I am now worried that its possible that they come back and try and break into my home where I live with my wife and two kids.... this company is only a pop a lock type company. Not skilled locksmiths in any way... do not use this company for household locks and or doors. Total scam.... they sent out someone who dont even work for them to my house .... some type of contractor....very unprofessional...
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Eddie Tran
My garage door only opened a little and got stuck. I called D&L on Saturday and was able to make an appointment with a live and friendly receptionist. The technician came on time (as expected between 9 am - 12 pm). He immediately found the root cause and provided me the estimated cost and completion time. He also gave me options, and advice on pros and cons. Hes very friendly and honest. He helped me inspect other areas of the garage door and let me know what needs to watch out for and what I dont have to worry for now. He replaced the garage door springs in less than an hour. The service was excellent and the repair was completed effectively and efficiently. I would recommend D&L Locksmith & Garage Doors for anyone needing garage door service.
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Ashley Dixon
PLEASE HIRE THESE PEOPLE WITH CAUTION! They came out on a lock out call April 17th and removed my push start capability without permission and then provided a key fob with a faulty valet key. On 05/06/2017 the key fob randomly stopped working and after being stranded for 8 hours they want to charge a $75 fee to come out and get me in my car! This after there tech refused to answer or respond any longer! I was called a stupid and rude B***h after having to call them through a blocked number after 5 hours of waiting! Mind you I never yelled or cursed at them! I would hate for this to happen to anyone else! I have already filed complaints with bbb and the locksmith licensing through the state of Oregon!
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Bryant Dixon
PLEASE HIRE THESE PEOPLE WITH CAUTION! They came out on a lock out call April 17th and removed my push start capability without permission and then provided a key fob with a faulty valet key. On 05/06/2017 the key fob randomly stopped working and after being stranded for 8 hours they want to charge a $75 fee to come out and get me in my car! This after there tech refused to answer or respond any longer! I was called a stupid and rude B***h after having to call them through a blocked number after 5 hours of waiting! Mind you I never yelled or cursed at them! I would hate for this to happen to anyone else! I have already filed complaints with bbb and the locksmith licensing through the state of Oregon!