Duramax Transmissions

Reviews 3

MA

matt grady

If there was a no star option I would use it. Took my car in for a transmission rebuild and the experience was sketchy from the beginning. The estimate crept from 2400 to over 2800. The amount of time required was extended by 2 days. I got it back and there was something weird about the way it was shifting which I looked up on line and decided it was likely the torque converter so I took it back. While googling I found that replacing the torque converter is standard on a rebuild, but was not done by Duramax. The owner of the shop did the test drive with me and diagnosed it as being the torque converter and I dropped the vehicle off on a Wednesday. I had been told it would "take a few days" so when I hadnt heard anything by the following Monday I called. I was told by the GM Tony that he would check and get back to me in 15 minutes. He didnt. I called again and was told that they hadnt started, but would the next day. I mentioned that time was important as every day I didnt have the car my wife had to take 2 hours off work to deal with transporting the kids. Called the next day and was told it would be ready, but when I showed up after work I was told that "the wrong part arrived" and that it would be ready the next day. Tony said "I promise." I showed up after work the next day and was told "it happened again (the wrong part arriving)" but if I wanted to wait 45 minutes it would be finished. I could not wait and was told I could pick it up the next morning, which I did. The torque converter issue still was not fixed. I was pretty disgusted by the customer service and apparent incompetence at that point, so I didnt take it right back, wanting to weigh my options. Over the next couple of weeks I started to hear an odd sound that I thought was a worn boot. Took it to a different mechanic and they told me that the transaxle had not been tightly bolted to the frame, which they fixed for about 100.00. I sent the invoice to Duramax. The following week I was accelerating on the highway and when hitting 55 there was a sudden grinding noise that went away but returned when stepping on the gas or starting the engine. Took it back to my new mechanic and was told that the torque converter had not been bolted tightly. This they fixed for about 150.00. At this point I realized that Duramax was not only incompetent but in my case had been dangerously negligent. I wrote to the Better Business Bureau and made a complaint, and began a long and frustrating process of making my case and listening to a long litany of excuses, blame shifting, and some outright fabrications, all written in nearly illegible run-on sentences. In the end they paid for the first repair, refused the second (blaming the new mechanic for missing their mistake), and ignored a separate letter that I sent directly to the owner suggesting that if he personally supervised the work I would trust them to finish the job. I am now forced to take them to small claims. Really? Mrs. Grady? Do your female customers know that you think so little of their gender that you try to use it as an insult?

RI

Ridge Pinter

I brought in my 2004 Ininfiti G35 Coupe to this shop to have a clutch and flywheel installed. I also asked them replace the rear main seal while they had the transmission out since its right behind the transmission and would probably have to be replaced before the next time I replace the clutch. Tony, the manager/ owner at Duramax, quoted me $550 for the labor to replace the clutch, flywheel, and rear main seal. They told me it would take about 2 days to get the work done, it ended up being 5. On the day I was expecting to pick up my car, I received a call from Tony. He told me that there was a "a little problem." To replace the rear main seal he would have to drop the oil pan which was going to cost me another $400. I told him Id rather just go ahead and not have it replaced in that case. However, they had already removed the rear main seal. The only way to get it back in properly was to have the extra work done and nearly double the original quote. Tony told me he would have the car taken to Nissan down the road for them to finish the job after I mentioned the bill I was now looking at was very close to what I was quoted at Nissan, and I would have rather have taken it there for the service had I known this was going to be the price. He was totally unapologetic and didnt seem to feel like he was in the wrong. Stupid me, I gave in and agreed to pay for them to finish the job, bringing my bill to a whopping $965, all labor. Fine, whatever, it was done and I could have my car back after a week. Not so fast. When the job was finally done and I came in to pick up my car, I immediately noticed that I couldnt shift into reverse, the shifter was not reinstalled properly. Having replaced it myself once before, I knew it was an quick and easy fix, but it didnt sit well with me after what had previously transpired. Once they had fixed that, I was happy to have my car back again. It ran well and shifted fine. I went for a spirited drive out south, everything seemed to be running smoothly, until I stopped the car. There was smoke billowing out of the engine bay and from under the car I knew immediately they had botched the rear main seal install, the job they extorted an extra $400 dollars from me with. I made sure to take pictures and video so I could show them when I drove back there in my truck. I told them I wasnt sure how much oil it had lost, but there was no way I was going to drive it back there after seeing that. They claim to have towed it to the shop to check it out and get it fixed Now everything seemed to be running well, no more oil leak, no more smoke. Great. Six months later, surprise, its leaking again. I doubt they even tried to properly fix it the second time around. I wouldnt trust them to work on my beater 1990 Ford Ranger. STAY AWAY FROM THIS SHOP!

CO

corey stevens

Its all sunshine and rainbows until it isnt. I brought my truck in for a noise coming from my clutch assembly. Tony quoted me and very fair price of $600 to replace the clutch. After I receive my truck back from the shop I noticed that the noise had returned within a week of service. I even brought my truck back and its sat there for a week after a week or so I called them asking what was going on with my truck and they told me that they look at it the first day and it was an exhaust Rattle and were sorry we forgot to call you. Ive been told him theres no way its an exhaust rattle at the noise stops when I press the clutch in. Long story short they kept the car again for a little while only to tell me nothing was wrong with it. After taking it to another mechanic I have discovered that the clutch job needed a repair sleeve on the transmission shaft. Now Im out $600 and have to have somebody else do the job again! These guys are shady take your car somewhere else it might cost a little bit more but at least you wont have to pay for it twice

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