U-Haul Moving & Storage of Horsham

Address:	1418 Easton Rd, Horsham, PA 19044, USA
Phone:	+1 215-672-7050
Site:	uhaul.com
Rating:	3.2
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM

Location

Photos 1

Reviews 13

David Martiuk

Rented a trailer from the Horsham PA location for one days use. We couldnt safely use the trailer and had to return it because the faulty wiring harness blew the trailer tow lights fuse. This was confirmed by a ford tech next door to this uhaul. So we returned the trailer and the employees and manager tried to trouble shoot. But of course its "not" there equipment that is bad, its my trucks fault. When I first noticed the lights not working I took the trailer to the nearest location to me at the time in colmar pa. The employee there and an employee in Horsham both stated that the wiring harnesses wires were exposed and looked bad. So we left it there with the MANAGER at Horsham location and went about our business as we were already running very late. Within the hour we went back with our own trailer and removed everything from the faulty trailer. 2 days later we were charged for 2 days rental, not one. This isnt the first time theyve done this. Last time we were over charged by 300+ and it took them 2 weeks to refund that money. Once again we called the store twice in two days and left messages, but never were called back. We called the corporate number and they said they would refund our charge and reimburse us for the fuse we had to buy as a result of the trailers wiring harness. They also stated the district manager would contact us within 3 days. Instead, today I get a call from the stores assistant manager. She tells me she can not return the money for the day I could not use the trailer because it was store policy. She also tells me that she has to check with her employee that opened to see if he did his job by checking the lot. If he says he did his job she cant refund me for the second day that "I claim" to not have had the trailer. I am beyond insulted that that she implied that I was lying about not having the trailer. I asked her to check her cameras and she said she couldnt do that, someone else would have to do it and it would take a long time. Will clearly never be going back here. I just wonder how many people are paying for extra days because their employees are not doing their job. I am sure I am not the only one being overcharged!!

Karyn Kesselring

If I could give zero stars, I would. This location called me on a Thursday to confirm that a UBox would be available on Saturday, as I had reserved it online. I moved out of Philadelphia, hired movers to pick up the UBox and bring it to my parents house. When the movers arrived at the location to pick up the UBox, they were told that there was no UBox there, and that it was at a warehouse and couldnt be picked up. Additionally, they were told that I was contacted and relayed this information, which was a complete lie. When I call UHaul customer service, the representative allegedly called the Horsham location and spoke with the GM, who told him the box was there and he didnt understand. By this time, the movers had gone and I was unable to pack the UBox and get it back to the location for shipment. This was COMPLETELY UNACCEPTABLE as my move is cross country and this has set me back days and a substantial amount of money. I am extremely disappointed and was genuinely appalled by the lack of organization and communication, as well as by the locations nerve to say that they spoke with me regarding the UBox. As a final failure, I couldnt get anyone from the location on the phone at all that day- kept getting overflow call center employees who couldnt help me. Unbelievably bad experience.

CJ Rudy

I called ahead to reserve a truck for my moving needs. I showed up Saturday morning (time I had reserved it over the phone) expecting to have a truck ready. They didnt. I felt that I made some mistake and went to a couple other U-Haul dealers on 611/ Easton Road. I also called other places in case I was mistaken. I called U-Hauls central office and they said I would, "receive a call within one hour for a location to pick up my truck, but its usually ten to fifteen minutes." While my moving crew stood around waiting for resolve, I called an hour later to find out the situation. They told me to go BACK to Horsham and my truck would be there. I drove back to Horsham to find out that a truck would not be ready until 5:30pm later that day. Meanwhile there were a number of trucks parked around the facility. I called a Budget place who was able to help me out with my moving needs. I will not utilize U-Haul if Im in a situation where reliability is paramount.

Jason Gutekunst

I needed a van for a few hours, called uhaul and Brian picked up right away. Scheduling was easy and quick, checkout was a breeze and Brian was very friendly and helpful. While there were three other people in line, I was in my van 10 minutes after walking in the door. The price they advertise is the price you get. $19 for around town and .69 cents a mile. I believe this is a very reasonable price to rent a van for 4 hours, it was cheaper then the store wanted to charge for delivery. They gave me a brand new van with 5 miles on it, of course it ran perfect. Returned it a few hours later. Checkout was a very easy as well. Brian used a small hand help computer to review the mileage and complete the transaction. Would use this location anytime I needed a van to rent.

Kurt Seigel

I gave them a 1 because this was not totally the fault of the store. I called to get some work done on my hitch. They said come over now. I dropped everything and went over to the store. They told me they couldnt work on it for 9 days. And would not even consider taking care of a 30 minute job. Customer service was terrible. Dont go to this location.

Anonymous User

We went here to rent a moving truck. The woman helping us would be best described as surly. She was essentially throwing things at us and sneering at every question we asked. It was admittedly fairly early in the morning, but dealing with people like that doesnt help any day start well.

tom plasket

Poor service. Lack the ability to want to help you. I called ahead time. They said what I needed was available. Showed up. Then they started to clain it was resereved. Barely wanted to help find another place that had what I wanted. Save your money and aggrevation and go somewhere else.

Anonymous User

RIPPED ME OFF. THEY OWE ME 200 DOLLARS. They stated i used 141 miles. I had a truck for 2 hours and put 12 miles on it. Been waiting for over 2 weeks to get my money back. I doubt i will ever get it back. DONT EVER USE UHAUL.

Rob Smith

Good team at this location. Very friendly and easy to deal with especially for truck rentals. This is also a great place to get boxes and other packing supplies.

Bebaa Dé Vazquez

Fueron muy amables

Charles Bodner

The customer service reps here and friendly and knowledgeable.

Ladislao Zuñiga

All the time I have wait around 20 minutes for propane

anthony mercado

Very helpful staff always friendly and eager to help