U-Haul Moving & Storage of Norristown
| Address: | 1305 W Main St, Norristown, PA 19401, USA |
| Phone: | +1 610-275-2470 |
| Site: | uhaul.com |
| Rating: | 3.6 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM |
Location
Photos 1
Reviews 15
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Deborah Specht
My truck was not where I expected it to be, as that provider did not have the size truck I needed. Found out the morning of my move, by calling the first guy that my truck was supposed to be in Norristown. Drove down to Norristown. My Truck was not there either, as it had not been returned the night before as it should have been. After fuming and waiting for some time, a 26" truck drove into the lot. Not the truck that was scheduled for me, but it took almost 2 hours to get the whole deal turned around. Then I was explained the Gas Tank Policy, which was leaving a half tank of gas in the truck at drop off. I did not drive the truck, my son did and he informed me that the truck only had a bit more than a 1/4 tank when he got in it. I called the call center the next day ( I still had the truck for that day) to report the gas amount problem. I have no problem leaving in it what we started with. but I am not leaving it with more! Take Pictures! They are supposed to take a pic of the gas gauge before you get take the truck. We took a pic of the gauge ourselves.
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Liz Goldman
Terrible experience. I called 1-800-GO-UHAUL to arrange for a hitch to be placed on my car. The UHaul phone employee found a site (not close to me) that listed itself as having a hitch. I went on the day of my appt only to discover that the Norristown site not only did not have a hitch for my car but that UHaul has zero in stock at any site. The Norristown store manager gave me an inauthentic apology and said it wasnt his fault since I didnt speak with him when making the hitch appt. Uh...I called 1-800-GOUHAUL and made the appt...why should I then call his store? It was clearly entered in their computer that I was there for the hitch and there were no computer checks and balances prior to my showing up to provide for a customer who was obviously there for a specific purpose. Rude employees there, one even laughed at me, no accountability and no compensation (I also rented a vehicle that day, no courtesy discount for my time wasted). DEFINITELY DO NOT RECOMMEND.
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Diana Mullen
The general manager is one of the kindest and most helpful customer service reps my husband and I have worked with recently across business lines. He is thoughtful, courteous and attentive. Most of the negative reviews I read were issues with online or the 1800 number and how the location didnt offer free services for the inconvenience but you need to realize they are running a business and they can not control these, why should this franchise lose money on you for something far beyond their controls. I highly recommend calling the store directly. That is what we have done the multiple times we have gone there and never had a problem.
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Steve Kraus
Terrible. I reserved a trailer 3 weeks in advance that said subject to availability in the contract. I called to confirm 3 times even the day of pick up and the call center said i was good to go. When i get there, they send me to Roxborough and said "someone" was supposed to call me. -- never did obviously. had to drive 45 minutes away from home in rush hour traffic because "someone" forgot to call me and tell me of the change of location. Customer service is VERY LOW on their list of priorities. Asked for something to compensate me for this inconvenience an came up a big goose egg. NEVER AGAIN>
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Erika Jones
I called before I went in to make sure the prices for boxes would be the same as online. When I went in, the man came right over to help me and got my order together for me. Then he even brought the boxes out to my car for me! You dont realize how awkward they are to carry until you attempt to carry many boxes of multiple sizes. He must have known! I was not expecting great service because I thought the great prices would be the trade-off, but they did not miss a beat! I will definitely be going back there even though there are a few box places closer. They were amazing!!
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GARA ALLEN
If I could give a negative star I would. Reserved a one-way truck a week ago. Someone from another location calls me the day before I need the truck about my reservation. Confused why someone from Lansdale would be calling about my reservation, I call the Norristown location to find out what is going on. After being transferred 4 times without being told so, I was advised they did not have one way rentals this weekend. Now it puts me in a bind to find a rental at the last minute. They are unorganized and unprofessional. Do NOT use U-Haul, go to Budget Truck Rental.
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John S
Reserved my truck online, pre-registered and then came to pick it up, was in and out in about 20 minutes. They have a lot of trucks available at this location. The staff was helpful and friendly. I returned the truck and paid the amount agreed upon. The only catch is that theres not much parking for cars there so I parked on a nearby street but there was plenty of street parking so no biggie.
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Julia Anthony
One star is generous. Terrible customer service. Untimely. And disorganized. Tried scheduling an appointment with them three times for a hitch install. They made so many mistakes trying to schedule me, I ended up going somewhere else for service - I didnt trust the quality of their work given their inability to even schedule an appointment for me.
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Tony Bonadonna
HORRIBLE SERVICE NEVER USE ....TRUCK IS A 26 FOOT TRUCK , NO TREAD ON TIRES!!!!!...NEVER USE THIS TRUCK IT WILL KILL YOU, I HAD IT STUCK IN MY DRIVEWAY AND THEY WILL NOT SEND A TOW TRUCK CAUSE BALD TIRES DONT COUNT AS ROAD SIDE ASSIST. THEY HIT MY HOUSE AND COST ME $150 TOWING CHARGES FOR BALD TIRES.
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Stewart Delisle
How can someone tell me that a full sized pickup truck cant pull a certain car on a trailer then refuse to give prices on other options when they in fact input that my truck has a class 2 hitch when I informed them that it is a class 5
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Giuseppe Tosco
Absolutely terrible was talking to someone on the phone so they can answer questions I had and they were giving me attitude and then hung up the phone on me... I dont recommend this place at all to anyone terrible terrible service
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Paul Ethridge
It would have been faster for me to rent from the Uhaul in Roxborough and drive the forty minutes back to my apartment to get a truck, even with three people working at the location. Avoid this place!
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Jonathan Kreamer, EIT
They guarantee one thing on the phone and place a reservation and then pull a bait-and-switch forcing a more expensive option at pickup -- or a several hour wait for a reserved vehicle to be ready.
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Alex Uram
Manager is a jerk. Got a call 10 minutes before pickup from a uhaul 45 minutes away saying they had our equipment not Norristown. Total jerk policy and horrible customer service. Stay away
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Liam Berson
UHAUL NORRISTOWN installed the hitch on my brand new car incorrectly. They broke my bumper trim and damaged my exhaust system - and hoped I would not notice. $$$ required.
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