Keenan Auto Body, an ABRA company

1404 Welsh Rd, North Wales, PA 19454, USA

Address:	1404 Welsh Rd, North Wales, PA 19454, USA
Phone:	+1 215-641-0500
Site:	abraauto.com
Rating:	2.9
Working:	8AM–5PM 8AM–5PM 8AM–7PM 8AM–5PM 8AM–5PM 9AM–12PM Closed

Location

Photos 7

Reviews 7

Bill Evans

Please avoid Keenan Auto Body unless you don’t care how long it takes to get your car back! Keenan was the recommended body shop by my insurance company and I decided to trust that recommendation. My car was in a minor fender bender and it should have been a few days turn-around time. I am sitting here on the end of the 3rd week without my car constantly due to one thing or another. Worse still is the fact that this is the 3rd time I have been told the car is done and I left work early, only to find out it is incomplete. When I attempted to pick up my car the first time, the cosmetic work looked great but NONE of the mechanical work had been done. Even the very polite woman at the front desk, Meg, acknowledged that it was WRITTEN on the work order sheet and completely overlooked. When they apologized and took my car back, it was placed at the end of the queue… no priority whatsoever for the oversight. Nine days later my 3 hours of mechanical work was finally to be completed… I left work early once again to pick up my car, only to be called while in route and told it wouldn’t be ready because they wouldn’t have it aligned in time. At this point I am beyond furious for the constant disrespect of my time and I wouldn’t recommend this place to my worst enemy. It is a shame because the work done looks great but the customer service is horrible! Stay away!

Alicia Raffensberger

Please avoid this place, Ive had my car in here on 3 different occasions, dealing with the same collusion. Mike and Leonard were great help, but Phil the estimator is extremely unprofessional and incompetent piece of work. Im not sure if I was segregated because Im female and dont "understand" cars but Im pretty sure when youre dealing with a bent rear axle you just cant take a look at the exterior and determine "theres nothing wrong with your car." While Phil was yelling at me NOT to leave my car here on the 3rd attempt at getting this fixed, "because its not his problem." I walked away, left the car and low and behold once they actually put the car on the lift, they found the problem. If they would have put my car on the lift the 1st time I came in complaining of a "unstable rear" problem I wouldnt be complaining. But no one seems to want to find the problem on the vehicles here, or maybe its because I have the "I dont understand" cars look about me.

Christina DeSandro

I just picked up my 2015 Camaro from these guys. WOW! As sad as I was to let her go after only owning her for a few months, I felt instantly at ease with how warm, welcoming and informative these guys are! Aarika called me every single day to update me and reassure me that they were taking care of my car! That helped ease the anxiety immensely. They are extremely thorough with their body work and detailed my car inside and out before giving her back to me! They had her back to me exactly when they said they would too, which was a huge deal to me, without rushing anything! I am so happy with the body work they did for me and I plan on ONLY going to them for all my needs and I will continue to refer anyone I know over to them! Thank you to the technicians, the owner and Annika for helping me along the way and getting everything done efficiently!

Audrey Z

I had a fantastic experience with Keenan. Phil and Meg are highly professional and knowledgable, and their customer service was impeccable. I had to take my car in after a deer put a few dents on the side - and they took care of everything from the body work to rental car arrangement. Everything was seamless. Furthermore, they provide email updates every other day about their progress - which was greatly appreciated. Id recommend this place to anyone.

Shiv Patel

My insurance told me to take my honda accord there and once they got in , they told me 2 weeks and it was done 3 days before and good work !! def check them out give them a chance if you got into an accident .

Edward Sotherden

Terrible. Stay away. Had my car in twice and they still couldnt fix a minor dent and paint touch up. Poor service. My insurance company is letting me go elsewhere to have their mess fixed.

Steph Tiano

Laughed when Gave estimate for my sons car after accident unprofessional and disrespectful