Fox Chase Auto Body

Reviews 3

KE

Kevin Brown

I brought my truck in to Twins after I scraped the rear passenger quarter panel while pulling into a tight garage. Things started out very well. Ben and Mitch were great; they were very friendly, informative and honest. If I could rate just the customer service those guys provided, they would get a 10 out of 5. A few days later I dropped the truck off and came back 4 hours later to pick it up. They were going to buff the whole truck and touch up areas that needed to be touched up. I show up, and from a distance the truck looked great. I payed for the work, headed out, and thats when I started noticing things. The first thing i noticed was the floor pans were filthy; it looked like someone walked though mud and stomped all over the floor. As I was preparing to pull out, I waved to a tech in the shop thanking him, and he just looked and stared like i was an alien. When I got home, I noticed they had not buffed the top part of the bed -- almost as if I wouldnt notice. Then I started looking closer and saw that they poorly applied the touch up paint; everywhere. It looked horrible -- it was very lumpy and uneven. I am not a body technician by any stretch of the imagination and I could have done a better job with the touch up paint. They also chipped my passenger side door at the bottom rear and didnt touch that up. To make things even more interesting, they put an oil like substance all over my bumpers and tires and it looked horrible. I had never seen an ugly tire shine until then. So for the next few weeks, I will be slowly trying to fix the nasty touch up paint job and the nasty oil stuff everywhere. The buffing was ok, but there was a lot of nasty residue everywhere that somebody forgot to clean. Overall, based on work quality, I would not recommend Twins if you are looking to get similar work done to your vehicle.

NE

Nek T

If there was an option to give zero stars I would. The owner did a classic bait and switch. I dropped off my boyfriends car after an accident. He stated numerous times over the phone and upon dropping off the car that he would be waiving the deductible in order to get our business. However, On the day the car is finally ready he has his worker call me with a $375 bill. When we got to the shop to dispute this he began yelling, insulting me personally and threaten to use physical force to remove me from his office because I didnt agree with paying this bill. Basically he held our car hostage so the end result was us paying it just to get our car. The owner has a napoleon complex, hes very rude, unprofessional and a classic hot head. Do not go here unless you want to be baited and switched and verbally attacked when you disagree with his methods. The owner (Ben) is a classic bully who makes his money on intimidation and holding your car hostage. To make matters worse this bush league operation also lost our alarm device and returned it back cracked and damaged.

FL

Florence Gorman

Twins Auto Fox Chase did a beautiful job on my car, on time, great job., courteous and honest. F. Gorman

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