U-Haul of University City
| Address: | 4857 Chestnut St, Philadelphia, PA 19139, USA |
| Phone: | +1 215-471-4137 |
| Site: | uhaul.com |
| Rating: | 3.7 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM |
Location
Photos 1
Reviews 18
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Anonymous User
As opposed to installing the power-module-type trailer hookups on our Volvo, the manager of this U-Haul store decided to cut corners and install the passive unit. He returned the vehicle in 35 minutes with a smile. All was well until we hooked up to our trailer at the 7750 Roosevelt Blvd. U-Haul, only to find that our hookups caused the vehicles entire lighting system to short out (while failing to light up the trailer lights). Upon having our hookups examined, it was discovered that Anthony at 4857 Chestnut tried to save time by installing a passive set of hookups that works on a few of the newest trailers, but not on any of the more common ones. We attempted to call Anthony 20 times, until Dominic Catalano, the GM of the Roosevelt Blvd shop called and connected. We hopped on the phone and were met with utter lack of care and professionalism. Anthony was contacted and responded by saying that he would not be able to touch the car until Monday (despite us having kicked him $20 for beer for a "job well done" the week prior); we needed to hit the road the very next day in order to avoid HUNDREDS OF DOLLARS of hotel cancellations. Dominic Catalano of the Roosevelt Blvd shop stepped in HUGE and arranged for one of his mechanics to come in at 5am the next day to get the proper trailer hookups in place so we could be on the road when we needed. Dominic spent an hour on the phone and offered to come in at 4:45am to make sure that we get taken care of. We have never seen customer service like this, and we have never felt so left-out-to dry as by Anthony and the Chestnut shop. If its integrity and craftsmanship that youre looking for this Chestnut St. U-Haul is just not the place to go.
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Adrienne Gerken
After arriving at the Uhaul store where we had reserved a 9-foot van, we were told that our reservation had been moved to this location. We traveled here at our own expense and after waiting in an enormous line, were told we had been "upgraded" to a huge truck we had not requested. As you can see, the store prominently displays a sign stating that they will give a $50 rebate if the reservation is not as agreed upon. That sign is personally signed by the manager, Laneesha Harris. However, she has declined to honor their policy on the grounds that this was an "upgrade." We have now been given the WRONG equipment at the WRONG location, resulting in a long wait at a hot store for a less safe vehicle with worse gas mileage. Their company owner lists his cell phone but did not pick up. I never complain about things (I typically write reviews only for positive experiences), but this was beyond the pale. Other customers in the same store were having the same experience: overpromise, underdeliver, no apology or expression of sympathy. I suggest renting elsewhere.
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Sean Layton
I would give them 0 stars if I could. I got a call the night before I was supposed to move and they said they had no available trucks and that I would have to wait a few more days. Unfortunately this was not an option for me. No one I talked to in customer service offered up any solutions. They were completely useless. I dont know what the point of making a reservation is if they can cancel it at the last minute. DO NOT rent from here unless you are extremely flexible with your move date. Your online reservation means nothing until they call you, which they wont do until the day before when it is too late for you to reserve someone else. This place is horrendous.
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Anthony Mariano
Note: be absolutely certain to check the gas gauge before leaving. I drove from this location to 63rd and Market Street (maximum of 7 miles). Apparently putting two gallons of gas into the truck wasnt enough and I received extra charges. I should add that when I returned the truck, the people in front of me had the same exact issue. Either the gas mileage is THAT bad (3.5 miles/gallon) or the employees arent reading the gauges properly. The only reason for an extra star is the location.
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Laura Ferrell
It was a typical U-Haul. My daughter and I bought boxes, and had to make two trips to get them. As we came back in for the second batch and were picking them up, the gentleman that checked us out suddenly says, "hey, what are you doing?", implying we hadnt paid for the boxes. He told us later that he meant it as a joke, and that we needed to smile more. Accusing us of stealing boxes is NOT the way to get us to smile more.
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Anonymous User
Seriously. I have a credit card Ive only used once -- and it was at this uhaul location. 6 months later I find a $90 charge AT THIS SAME LOCATION. When I brought it to the attention of the manager he did nothing, and would not allow me to do any further investigation. It was VERY clear that an employee accessed my account and made personal charges on my credit card. STAY AWAY
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Nick Bonavolonta
U-Haul made our move a nightmare by failing to honor a reservation made well in advance and failing to offer a viable solution. Its their policy to accept more reservations than they can meet, but unlike airlines theres no compensation/accommodation in the case of an overbooking situation. Id recommend shelling out a little more money for a reliable option.
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Waters Films
This is the worst place to come to and rent a truck from. On the return they wanted us to fill up the truck where it wasnt at. And the store manager in the back on a personal phone call. When been waiting for a 1 hr before she came out and help us. So Im never coming back here. That why some black people dont need jobs.
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Katrina Young
There were only 2 customers in front of me but still had to wait an hour before I received service due to an on-spot employee-employee-management disagreement/issue. Ideally, there should be more than one rep waiting on customers especially during the weekend, a normally busy time.
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Spencer Kociba
10X faster if you do the online early check in and when you get there do the mobile pickup. Otherwise youre in line forever and its frustrating. Everything was there for me but customer service was so-so. No issues with prices changing or equipment missing/not working.
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Bill Waters
This place took 40 minutes to rent a truck to a guy, sell a roll of packing tape, and check my rented truck back in. The workers are horribly inefficient. Dont go here if you value your time.
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Inksosad Stonewell
Efficient satisfying. Female clerk is awesome and knows her job. The staff is super nice. Transacting business very good for my soul. Never a problem. Only place I go for trucks.
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Nate Hoffmann
I had a propane tank refilled here. Service was good, there was no wait, but I cant comment on the truck rental side of the business.
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Elliott Berkowitz Sturgis
Use the online/mobile self checkout to avoid the line. If I did the usual pickup I would have been in line waiting forever.
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Robert Rossi, Jr
Double booked my truck, but only by two hours. Thankfully I didnt need it for the full 10 hours I booked it for.
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e l
Horrible. How do these people get paid at the end of the week. Worst uhaul in the area. Lazy!!!!
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VAKARIS VAITKUNAS
Staff super knowledgeable and helped make a motorcycle haul a positive and efficient experience.
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Styx Latté
Reliable local rental place. Unfortunately the vehicles get beat up quick at this location.
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