Midas

Reviews 4

AM

Amasco G

If there was a way to give them 0 stars I would. They are horrible with the worst sense of professionalism/business ethics. THIEVES and CROOKS. So this will be long. [UPDATE at the bottom] I took my car there for the PA Inspection and an oil change. And they tried to get me to pay $921.88 in unnecessary repairs. $921.88!!!! for something that should not cost more than $90. The 921.88 did not include the oil change by the way. I had purchased my car just over a year ago. It is used but you will not be able to tell. Also recently I took it to the Ford dealership where they had fixed the recalls and any existing problems so I know my car was in good shape. They tried to charge me all that money for things I did not need. They did not do the oil change which I repeatedly asked for because they were so focused on scamming me in other ways. Even though they told me my car failed, they still charged me for the inspection stickers and had the audacity to tell me to ask them to mail the stickers after I have completed the test elsewhere. Who does that? Anyways what happened is below: I just needed the inspection completed and the oil change done. The Manager there insisted I needed to change my Rear Shock absorbers because they were leaking fluid. He "showed" it to me and I could tell the residue there was normal. The kind of residue you will get on any car part/device that uses lubricant. I am sure he assumed I must be a dumb female with no idea about how things work and I would eat up whatever he said. He also told me I had to fix my alignment. By the way, alignment test is not part of the PA Inspection.The manager had informed me I needed to make these repairs before they would pass my vehicle. I had been sitting in the office looking out at my car as they "tested" it and I did not see them do any alignment checks. In fact, the only thing the guy had done was to lift the car and take off the tires. I was actually watching him work on other cars, return to my car to take out the tires, do the emission test and then go talk to his manager. After the manager spoke to me, I simply told him I would ask my husband which shocked him because he did not see that coming. He later tried to ask me how long I had been married and if I had kids as if he was trying to make conversation. Though I knew it was to cover his shock. Whatever. In reality I simply told my husband what transpired and made arrangements for the next day commute to work while I took my car to my trusted auto shop close to my house (I did not go there because they are a local shop not a chain and their operational times conflicted with my work/commute schedule). I took my car in. My mechanic did my test and the car was fine. FINE!!!. I called in and made sure I asked for all the things the MIDAS guys asked for and he told me the rear shock absorbers were fine and did not need change. The alignment was unnecessary, not part of the test and he could do it just to make me feel at ease if I wanted. You should note that I have been going to my auto shop close to my house for years. They never do unnecessary repairs and time and again they would check my car and tell me what needed to be repaired. If it was not an emergency, they will tell me how long the part could last for and when a change is recommended. I trust their judgement. UPDATE: I called them to get a refund on my inspection sticker which they charged me for and did not give to me. They told me I had to go into the shop to get it because they do not save card details. Fair enough. I can be that petty if need be. So I went to the shop and I asked for my refund. He asked me if I was told I did not need the repairs. I told him yes. Then he asked how much I spent on the inspection and I asked him if it mattered. He told me he was going to refund the cost. I did not reply because I really did not care. I just wanted to face him and let him know I knew what they did. He decided to refund about $42 and free oil change but I told him I ready changed my oil. Thanked him and left.

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BE

Ben Neustein

I have been coming to this location for 8 years, I own 2 vehicles. Prior to a week ago Id have given them a 5 star rating. Now I dont want to go back! A month ago I had an oil and oil filter change with tire rotation. They didnt screw the bottom plate back in with all of the screws and I had to replace 2 of them when I noticed it flapping around. A week ago I came in with a leaking tire (I bought 4 high end tires with hazard protection from them previously). They couldnt find the hole and charged me for a reseal of the tire. It was still leaking so the next day they found a pin hole and plugged it. It was still leaking and the plug failed in 2 days and I went back, now they finally notice my alignment is off and I need all new tires (I have an awd). They did pro rate and discount but I still paid almost a 1000 for everything, just to have them break a bolt during the alignment and have to get a rental car for 2 days! Wasted 17 hours of my and my wifes time and I paid for their mistakes! On top of it, the manager forced an employee into 3 hours of overtime so he could go home. Im disgusted with this service after 8 years of loyalty!

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AI

aissa chemlal

I was there for an oil change that was a bad experience.. the guy brook inside door handle I mean this can happen but the thing I could not understand is the fact he did not told me when I retrieved my car. When I tried to open it once home did not open I realized then that was BROCKEN!! Called the store they asked me to bring the car "to make a look on it". Well I did right away returned the mechanic said I used the passenger door to get in THAT WAS THE THING WHICH MADE ME CRAZZY because he lies when I parked there I simply used my door handle to open it and I SAW him opening the door to get in and out in the garage and the good part of this joke is that the management did not took any action. For an simple oil change=handle brock =more than 150 bucks fix. I know how business is running but leaving customer with damaged handle WITHOUT ANY ACTION TO FIX IT THATS A SHAME that was the first time I tried their service but of course the last time ever im not against anybody but I m AGAINST DOING BUSINESS WITH LIES AND IRRESPONSABILITY.

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MI

Miss M.

This store will: 1.) Kick you out when you go in for a scheduled follow-up to address continued issues that are still under warranty, because they are "tired of" looking at the same problem over again; 2.) Break items in your back seat while they are supposed to be looking at your engine; 3.) Refuse to refund you for your losses or address your vehicles continued issues, even though those issues were mostly caused by their negligence. If you have any complaints, do not call the district manager. He will take two months to call you back, and then tell you he "cant find" your receipts in the system, even though he knows your VIN, license plate #, full name, address, and phone number. He will delay and delay as long as he can, then refuse to refund you or address the issue of you having been kicked out of the store. He will tell you, "Work was done, sorry," and hang up on you. Avoid this store like the plague it is. Keep the number of an attorney handy if you absolutely must go here.

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