Sears Auto Center

1500 Robinson Centre Drive, Pittsburgh, PA 15205, USA

Address:	1500 Robinson Centre Drive, Pittsburgh, PA 15205, USA
Phone:	+1 412-809-6295
Site:	searsauto.com
Rating:	3.1
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 10AM–5PM

Location

Photos 9

Reviews 10

Haris M

The service at the Sears Auto at 1500 Robinson Centre Drive, Pittsburgh, PA 15205, is the worst experience I have ever had with auto services. I would rate them 0 stars if I could. I first noticed a small leak coming from my car on Sunday, 12.4. I called sears auto and was told to bring the car in and theyd look at it "right away." Then when I get there, 30 min later, they tell me they wont be able to look at my car that day and theyll get to it on Monday. Being that my car is leaking something, I cant drive it around looking for other dealerships, so I leave it at Sears overnight. I get a call on Monday, telling me its leaking steering fluid from the reservoir and its "nothing serious, well have to see if we have to order the parts in and call you to let you know the estimate and when we can fix it." I get a call back shortly after and I am told that they have ordered the parts and my car will be done by Wednesday. Wednesday comes and I get a call telling me that the part "didnt come in because the company they ordered it from, screwed up their inventory" and so itll take them until at least Friday. So now I have been without a car for 3 days and learn that I will be without it for another two days. My wife calls back the next day, Thursday 12.8, and is told by a woman this time, that the part wasnt available locally and they had to order it from Canada and thats why it hasnt come in yet. Quite a different story from the initial one where a company messed up their inventory. So it starts with 1 Sunday - Bring it now, well take a look at it right away - to - Oh sorry we cant take you now, well do it tomorrow. 2. Monday - Yeah we ordered the part and well have it done on Wednesday. 3. Wednesday - Oh were sorry the company messed up their inventory and well have it on Friday. 4. Thursday - Oh, we ordered the part from Canada thats why its taking so long. I have been without a car for a week, and lied to several times by this place. Needless to say neither I, nor any of my friends/family if I can help it, will ever take their car to a Sears Auto...anywhere. Also, while my car was at their garage, the tire psi went down due to the cold and they didnt even have the decency to fill em with air, so after waiting for my car for 5 days I got to drive around looking for a gas station to fill my tires with air.

Brooke Smith

If I could give them zero stars I would. This place is an absolute joke. I purchased a groupon for a conventional oil change, and I regret doing it. My appointment was scheduled for 5pm and I arrived by 4:45. When they finally got to me at 5:03, I shouldve known it was going to be a mess. I was guaranteed my car would be done "in an hour at the most." Upon returning at 6pm, I was told that they hadnt even taken my car back for service yet, and when I asked for my car back they said theyd just taken it and it would be another 30 minutes. No apology was given. When I went and sat in the waiting room, I watched the person whod be working on my car slam on the brakes and almost hit something while backing my car up. Thirty minutes later, I was still waiting for my car when I was called to the front to pay for the "eco friendly oil disposal." Finally after an additional 40 minutes, I was sitting on just under two hours for something that shouldve taken 30 minutes tops to complete. They never apologized for the delay, and were snarky when I went to the front desk to pay their "disposal" fee. I will never go here again, it was a total waste of my time and money.

Hackin Hillbilly

We stopped by here last November (2014) to have our SUV inspected on the fly. During the inspection they found that one rear break was starting to leak and possibly about to fail. They took me back into the shop and even showed me the problem, so there was no room for mistrust. That was nice. Although it was "Black Friday" the guys at Sears were able to get the parts they needed and have us back on the road (and fully inspected) by early the next afternoon. I have lived all over the the South and East, and found the folks at Sears Automotive to be very polite, knowledgeable, and accommodating. Their prices were on-par for a nicer shop, and my wife was able to shop for bargains while they fixed my truck. I would and have returned to Sears Automotive.

Tara Meek

This is seriously the worst place ever! I got my my brand new car inspected and they failed it because the middle of the tread on the back right tire was a little bald. No problem. I got tires and an inspection at Goodyear. Thank goodness. I have literally tried to get my oil changed at least 4 times since I got new tires, and each time they tell me they are too backed up. Some days I went in on my lunch break at Noon and they were already too backed up for the day. Here I come again Goodyear!!! Go to Goodyear dont waste your time with people that dont appreciate your business whatever it may be.

Cool Dude

Toyota Dealership is replacing the A/C Blower $100 less then sears auto center. $300 Sears Auto center and$200 Toyota Dealership. Shocked By the prices bought the Part from advanced auto part $120-$40coupen=$85 and replaced it by my self

Steve Gais

I have had my oil changed here a dozen times with 4 different vehicles, Ive never had any problems with their service. Its reasonably fast and my car is in good shape when they get it back to me.

Daler Rahimov

Worst place ever if you have any other options go there. I went there to do oil change and rotate my tires. They did some stupid tests that I didnt need but didnt do rotation at all

Kate Rockenbach

The staff is very helpful. You have to wait sometimes a while in the lobby, but it is worth it.

Ali Khalid

Thieves - be careful and validate all work/estimates!

Jennifer Hennequant

Very helpful staff!