U-Haul Moving & Storage at Washington Blvd

1052 Washington Blvd, Pittsburgh, PA 15206, USA

Address:	1052 Washington Blvd, Pittsburgh, PA 15206, USA
Phone:	+1 412-361-5580
Site:	uhaul.com
Rating:	4.1
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM

Location

Photos 49

Reviews 22

Li fe

Visited U-Haul rental store and two guys behind the counter were heavily engrossed on their cell phones, as I waited...waited and waited trying to rationalize their behavior. As a customer, I thought you greeted them and not shun them when approached?! It was becoming absurd and awkward, so I stepped up to one of the guys counter and said, "excused me." Appearantly, someone had a bad mood and responded, "youre not the only customer I am waiting on." Well, you can imagine where this story went...between his tone, attitude and passive aggressive mannerism, I felt insulted as if I didnt belong there. I wanted to rent the largest truck they had available, instead I got served with the largest discriminatory, egocentric and childish behavior from a 5 year old. No thank you, I will haul myself out of here without doing business. As a Pittsburgher, I am ashamed to have experienced this with a friend whos not from here. What could/should/would have resolved this issue, is if he simply said, "I will be with you in a moment." Reporting this customer experience to the elites...someone needs a 101 customers service course taught to them.

Chad Henry

Dont use the website to rent a U-Haul Box. There is a serious lack of communication between what happens online and in real life. The website doesnt tell you everything you need. I ordered a box, and after loading my stuff, I scheduled it to be picked up. I assumed that meant it would be shipped. The man I talked to didnt tell me that I had to make a second phone call to schedule the shipment, and the website doesnt make it clear that there is a second phone call that needs to be made. When I talked to the representative for their U-Haul Boxes, she mentioned that its a common mistake people make and complain about. So U-Haul knows that people are making this mistake and not bothering to correct it. So I was calling to see when it would be delivered two weeks after they picked it up only to find out that it hadnt been shipped. This was after my first attempt at calling and the person couldnt give me any info and told me to call back latter. Go with another service, even if its more expensive. There is a reason that its so cheap.

Dana Booker

Ok were do i start i rented a truck from uhaul on Washington blvd i was told i could keep the truck longer if i needed to just call so that was fine ran into complications so i called first lady was awesome second lady named nikki was so damn rude it wasnt funny you dont talk to ppl like that what so ever...i love the place but come on now you dnt talk to ppl the way she did how was i post to know the truck was going back out at a certain time....and the guy that told me if i needed it was antwan he is a great guy thats ppl skills seriously

Paul Diegelman

Tried to get a hitch installed. The store can be busy so calls, after a few rings, roll over to a call center. The call center rep confirmed the store had the parts and set the appointment, but when I arrived the store did not have the parts. The folks in the store are super crisp and efficient. I wish I had stopped by the store to set my appointment. Would have saved me a lot of trouble. If you want a hitch installed, I suggest you talk to one of the pros in the store - not the call center.

Shannon Grabosch

I was very impressed with this facility! In previous cities Ive lived in, the UHaul centers were not as nice, and I had always gone with a competitor when I was moving. After this experience I will be switching to UHaul for all my future moves. There was a huge number of vehicles to rent, the staff was very helpful and took great care of the trucks, the location is very convenient, and the parking area for customers was great. Thank you for making the hassle of moving an easy experience!

Crusnik Angel

It was quick and easy to make a reservation. They have a variety of things you could want for moving at a reasonable price. However they did try and pin a broken window on my grandfather when the truck had already came like that and argued that he was the one who did it. You shoulf never argue with your customers if your employees was the one who didnt fully inspect the truck before handing it off.

Jacqlyn Stein

My experience with renting a 9 cargo van was excellent. The staff was very helpful, explaining clearly how the charges were billed. The van was clean and very new. It handled very well. They also had the supplies we needed to move some of the more special items like mattresses and box springs to keep them clean during storage. Gas mileage wasnt great but no worse than a truck.

Sandy D

I had the worst experience. They overcharged me. The guy (Brian) never check the truck to check the actual miles on the truck and now im getting overcharged for his mistakes!! First and last time. Would not recommend this place. I talked to 5 different people nobody can help me. Never again

Lisa Seligman

I called your store to inquire about boxes I could use for shipping artwork. I spoke with Adrian who was extremely helpful and enthusiastic about the different options available to me. I highly appreciate this level of customer service and will be making a trip to purchase some boxes soon.

Max R.

Extra $15 fuel charge: dont trust them when you pick a truck and there is less fuel than it says on the paperwork and they say they will change it: they wont and they will charge you an extra $15 if you return the truck with the level of fuel that was in the truck.

Nels Beckman

Ive used these guys a bunch of times to rent moving equipment. I usually reserve ahead of time and they keep the truck around that I asked for. Its not too expensive. You can keep your car there while you move. The people that work there are nice enough.

autumn moore

I went to the one down the street from here and they were super rude so i came here and Im glad I did! The guy at the front was super friendly and very helpful!! Definitely recommend going here!!

Guilherme Pereira

Atendimento rápido e eficiente. O preço é bem superior ao que prometem.

Anonymous User

The staff is professional. I thought the workers had positive attitudes and were decent people. I recommend this UHaul location, and would use them again if I werent moving.

Toni Bayless

Very rude and charged us for gas and wouldnt buy back our TV box after he said he would.... terrible customer service... would not recommend this location!

Anonymous User

Great Service, they also have a really hot girl on staff!! Shes almost worth the trip down to the store without needing a moving truck!!

S Vaksman

The Uhaul worked great and was clean. Service was also good, ended up being a lot more expensive than quoted though.

Carlisa WASHINGTON

Ive always had good experiences with this Uhaul location. Im not comfortable using any other location

Sequoia Holston

Awesome!!! Helped me and my son out with out any problems and got us ready for a cross country trip!

Trevor Okamoto

The guys here a super quick to get you your truck. Made the rental process very easy and fast.

G Kochanski

They do their job well, and you can often just show up and rent something.