Moyer Indoor | Outdoor

113 E Reliance Rd, Souderton, PA 18964, USA

Address:	113 E Reliance Rd, Souderton, PA 18964, USA
Phone:	+1 215-799-2000
Site:	emoyer.com
Rating:	3.8
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–1PM Closed

Location

Photos 65

Reviews 5

Beth Elena Burkholder

*** Moyer never followed up but has the nerve to charge me finance charges** Reasons why I will not continue to do business with Moyer Indoor/Outdoor (plumbing department): 1 - Lack of customer service. They could not be troubled to return repeated emails or phone calls. 2 - Service charge went up 50% ($59 to $89) with no explanation from Customer Service at time of booking. I was told "sometimes it goes over her head to tell people." Everybody makes mistakes but this should be conveyed to customer prior to working on a job. 3 - I hired Moyer Indoor/Outdoor to replace O-rings. I come home to a new cartridge, no new o-rings, and a faucet that leaks more than before 4 - Home was not returned to the condition (or better) that it was found in. Your recording on the phone states you will do that. 4 - Supervisor came out and was on the phone the whole time dealing with technician issues. Relative who was there "supervising the task" said she repeatedly asked supervisor to order O-rings. Technician a week later called me and asked if we wanted o-rings ordered Reached out to address with management and they could not be troubled to call back. If you want a job done right the first time, do not hire this crew. This was our second bad experience in as many months. UPDATE: second technician called to schedule an appointment and see if he should order O-rings. Again lack of communication within your own Department by second technician. I explained we are no longer doing business and when I get home, I open up the mail to find your bill for this whole debacle! In the interim since I want a faucet that does not leak and Im not willing to wait yet another month to get this repaired, Lowry technician came out and fixed it the first time the first try. He went out of his way to point out additional flaws in our home that two separate Moyer technicians completely missed ( glaring main water valve shut off corroded right above soft water heater they were just out to look at, poorly plumbed shut-off valves in other portions of the house, etc). All issues that a trained plumber should have picked up on when out for various other things you were out for. Check, us ignorant homeowners should have picked up on these issues they are that obvious.

Karen Brislin

Have never been so insulted. Asked for estimate on converting from oil heat to gas. Salesman would only come to my house M-F between 9 - 4, which means I had to get up an hour earlier to go into work early, work through my lunch break so I could leave my office 1 1/2 early to come home and meet this guy. He showed up on time, took 5 seconds to look at my current heater and then we sat down to talk. He rattled off some numbers, offered no information about what heater is best for my house. Didnt know pacific product information and had to look it up. Didnt ask for the sq ft of my house. Had no heater specs for me to look at and compare and REFUSED to give me a written estimate. Moyer expects a customer to look at a $11,000 job with no specs, no written estimate! And I was told could write down some heater names and look them up later. Seriously? When I said I preferred a written estimate he whined at me about all the hard work and time it takes to do a written estimate for a customer. And mentioned that because Im not a current customer it wasnt worth his time and effort to give me something in writing. Whined some more about the possibility that I might get additional quotes to compare. Well DUH! Of course I will . What homeowner wouldnt get at least 3 quotes when spending between $8,000-$11,000 for a new heater and hot water heater. Nor would the salesman send me an email with some links to product websites. As an assistant to a heavy highway construction company, I require cut sheets and a written estimate. Not because I cant remember what was told to me but because I expect a HVAC company to show some class and a little effort to make a sale. Convince me why Moyer is the best choice as a contractor. Isnt my business worth a little effort? Didnt I make an effort to accommodate his schedule? All I heard today was a bunch of whining about how hard it is to send an email or type an estimate or deliver product specs. I now remember WHY I am not a current Moyer customer nor will I ever be!

Faith Fenderson

This is about the pest control division. This is the worst "professional service" we have hired in 26 years of living in Montgomery County. A technician came out to handle a powder post beetle problem in our shed. The technician told me it would take 1 to 2 hours for the chemical to dry. Five days later, there was still an 18 inch wet stain running around the bottom of our shed! I also asked the technician how soon the chemical would take effect, and he was clueless. He could not answer this very basic question. Furthermore, he treated the inside surface of our shed door which was painted, and it still has an 18 inch stain across the bottom of our door. And we are still getting fresh power post beetle dust. Not only do I still have the problem, I now have to repaint part of my shed. One of their technicians told me it was not safe to go in our shed until the chemical dried, the other technician told me it was safe for humans from the start. So what am I to believe when I get completely opposite information from 2 people in the same company? Call Orkin!, as I am now going to do. The one thing I learned? It is not SAFE to deal with Moyer Indoor / Outdoor.

Paul George

A coworker tried to use Moyer for a pest issue. A "tech" came out and said that an estimate would be sent that day. The "tech" said that he could get someone there within the next couple days to take care of issue. Sounded perfect except no estimate was sent and we had to call the "tech" about why he didnt send an estimate. He said that his computer was updated and that must have been the reason it wasnt sent. So my coworker called the "tech" and he said he would send another. Well 2 days later we still had not received one so we called and left a message with no response. We get an email later in the day explaining that he just spoke with his boss and they couldnt do the job. So he lied about sending the original email and lied about being able to do the job. Very trivial things to lie about and will never do business with this company again nor would I refer anyone to them.

Pierre Supreme

Moyer & Son was the company recommended by the company that installed my pool. I used them for a couple of years until I could not take it any more. They tend to hire temporary, unqualified, inexperienced college students to maintain pools for them in the summer months. The result is cloudy water, dirty pools, and damaged equipment. Their staff continually left open the electrical panel door when servicing my pool. I called them on this many times. Finally, after about the 4th time leaving the door open, it rained and shorted out the entire circuit panel. The cost to repair this was $3,500.00. They refused to accept responsibility and claimed that it was an act of God. I would stay away from them at all costs! They are dishonest, unreliable and expensive.