Fran Taylor Plumbing & Heating
| Address: | 33 Dawson St, Hatfield, PA 19440, USA |
| Phone: | +1 215-361-0111 |
| Site: | frantaylorplumbing.com |
| Rating: | 3 |
| Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed |
Location
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Reviews 5
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Brittney Williams
This is only the 2nd Google review Ive ever left. But I know how these reviews can really help/hurt a company, so I felt compelled to leave one. Our main line became clogged on a Tuesday evening. Sewage was backing up into our yard....it was not good. I called our warranty company Wednesday morning at like 9 am and told them all the things that were happening, including the sewage back up. 24 hours pass and no call/email. So then I call them Thursday around noon and they tell me they are still looking for a plumber in their network that can be there the quickest. I call back around 4 pm. They said they found someone (Fran Taylor Plumbing) and emailed me their info but said they couldnt be out there until MONDAY!! Um, no. We have two small boys and we have poop pumping into our yard. I couldnt use the wash machine, I had dishes piling up, we couldnt do our "duty" in the toilet (try dealing with that with a 5 and 7 year old boy....for 6 freaking days....No). On top of that my parents were driving up from VA for my youngest sons birthday party and would be arriving Friday evening. I called Fran Taylor Plumbing and told the woman who answered what was going on. She agreed with me that it should have definitely been put in as an emergency in the first place through my home warranty. And apparently the warranty company hadnt even sent over the work order yet! She also said they couldnt have anyone out until Monday but if I called back in the morning (Friday) she would do the best she can to get someone out. Long story short, they managed to squeeze us in on Friday and fixed the problem. Just wanted to say thanks for dealing with my multitude of phone calls and my begging lol...and for getting someone out to my home even though my warranty company was dragging their feet!
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Shaakira Gillette
Terrible work. They were sent by my home warranty company. Took the lines out the wrong bathroom, refused to come back, still had a leak. Plumber screamed at my husband, refused to take our calls. Poor work ethic, poor customer service, very poor work.
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Muntasir Khandkar
Very UNPROFESSIONAL!!! I made a service call to clean my sewer pump. The owner showed up and while cleaning they broke the pump and charged me for whole new pump. They stole my old pump without telling me.
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donald erlichman
Diagnosed a problem that two other plumbers failed at. They were as professional, courteous and as prompt as any company could be. I have used their services both from a warranty aspect and personal.
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H Amin
Very poor customer service (Beth & Sandy) and is reluctant to get permits when required by local townships. Will never use them again and recommend that you use someone else.
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