Tires Plus

820 Baltimore Pike, Springfield, PA 19064, USA

Address:	820 Baltimore Pike, Springfield, PA 19064, USA
Phone:	+1 610-616-5256
Site:	local.tiresplus.com
Rating:	3.3
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 9AM–5PM

Location

Photos 8

Reviews 11

Anonymous User

This review has nothing to do with the services performed but more with the process of trying to get service with them. Ive tried twice and their people skills are lacking. My wife however is pleased with their service and speaks very highly of them. 1. I tried to get an oil change on a Saturday and they flat out turned me away. I admit, its insane to just walk in and get any car work done on a Saturday w/o an appt. But it was how they turned me away..."Youre not going to find anybody that will be able to change your oil today - you should have known you have to make an appointment." Upon leaving I noticed that their bays were almost empty, one person was in the waiting room and I was the only car in the lot. I was able to get it done down the street at Just Tires in 20min w/o an appt. 2. Tired of paying too much for tires and brakes I decided to go online and purchase high quality inexpensive parts that are hard to find at these shops for a decent price. Tires Plus does not install brakes that are not theirs. However, they install tires that they dont sell there? Hmph. The tech was monotone and condescending. As if to say, how dare you buy your own parts. I decided to go down to an independent shop in Springfield instead. Im sure their service is satisfactory, but their customer service skills are lacking.

Jessica Wiesak

I went here a year ago for a new tire. The car felt funny from the time I drove away. I went to the Tires Plus in West Chester several days later to be checked. It turned out that the Springfield Tires Plus had way overinflated the tire to the point that West Chester said they were shocked it hadnt blown. Out of duress, I went this weekend when it was the only place opened and I had a flat tire. They told me that I absolutely needed new brakes and that I couldnt wait at all. I brought it to my dealer today. They said the brakes are completely fine and they dont recommend doing anything. Its not even close -- Tires Plus said they were a 2 and 1. The dealer says theyre a 5 and 4. Sidenote: the West Chester Tires Plus charged me for a guarantee on the tires I bought there that I never agreed to -- my fault for not looking at the receipt until I was in line at the Springfield Tires Plus this weekend. I pointed it out to the guy and he said, "Well, you should have brought it here." I told him the only reason I was at West Chester was because of the overinflating his guys did. I said, "Whatever you do, dont overinflate the tire again." And, of course, they did. I had to let air out myself later that day. While the front guy was nice enough, I have to ask whether theyre both dishonest and incompetent.

Jackie Sparks

Longtime customer. Pissed to say the least. I have been coming here for years with 3+ family cars. I have even sent friends and family here. Will have to rethink being a loyal customer. Nickel and dimed me to pass inspection last week. Tried to boost a approx $60-80 inspection cost to $450+ with suggested maintenance. Thankfully they didnt fall under the inspection list. Will fail me if dont pay $15 labor to twist out a light bulb costing $3 over license plate, really? A $15 labor fee for something that took less than one minute. Bite me. If I had time Id go to auto parts store and come back. Tried to say if I didnt do all the other maintenance my car could overheat, ruin tires, breakdown... Your corporate policies of using scare tactics to sell are offensive. I dont think any of the "recommended" unneccessary services would have been brought up or delivered in this way if my husband was here or if I was a male. I would consider this type of sales pressure to be discriminatory. I am not an idiot when it comes to cars because Im female. I miss the service you used to get with the old manager named Jay. He was honest and always put the customer first with no used car salesman pressure tactics. Time to move on. Disappointing.

Peter Uselton

Complete scam. Took a tire in for a simple repair. They said the damage was too far to the side and couldnt fix it. They showed me a circle that was towards the edge and said it was not within the repairable tread. This circle did not contain the puncture as it was on the center tread. Took it to a Goodyear service shop and they said it was well within being repairable. Tires Plus will never get any more business from me. They are either completely incompetent or crooked.

korie chism

Nothing worse than a car repair place you cant trust. Bought 3 new tires from them. A week later I have to put air in the front passenger. I bring it in thinking I have a nail or something in the tire but no. The leak is coming from the stem. The same stem that wasnt leaking before I got new tires. Fat POS had the nerve to tell me it was a coincidence with a straight face. STAY AWAY FROM HERE! Find some other mechanic to rip you off.

Anonymous User

I decided not to have service done on my car although I am a long-time Tires Plus customer, most recently at a location in Indiana. My main reason for leaving was the attitude of the manager. I am confident that you would get better customer service from a chimp at the zoo than this guy. With his attitude, he chased away a long term customer. I cant speak to the quality of work they do or anything else, never got that far.

Prince A

These guys are awesome. Make sure you ask for Brett and listen to his recommendations. You might not thank him now but trust me youll thank him later. Great customer service. Youll drive out of your way just to come here. Not crazy busy. You can drop your car off or wait. Vending machine and located near shopping area, chipotle, chik-fil-a, Best Buy and satellite etc all nearby.

Accusort Marketing

I caught them being dishonest regarding a repair. After spending $3,000 over 6 months on my two family cars, I caught them trying to have me replace something not broken. Had they not proven the dishonesty themselves, I would never have known. Its not that I was looking for the cheapest mechanic, just honest. I will never go to another Tires Plus.

Marco Anglesio

My wife and I have been going there for about 5 years now. They were not half bad then. They are not very good now, and I see that the service recommendations that my wife gets are very different, more expensive and more extensive, than the ones that I get. We will not be returning.

John Betts

Awful experience. Do not trust them. They told me I needed all this work to my brake system and tie rods...quoted me about $1,500. I got a second opinion and all I needed was new brake pads and tie rods. Which came out to be about $400. Once again do not trust them.

Souleymane Fall

Be careful with this place!!! They charged me for parts they never changed. I had to take my car to get it fixed by another shop. I brought the receipts and confronted the manager. He refunded me!!! No apologies at all!!! Will never do business with them again!!!!