Wheaton World Wide Moving / Bekins Van Lines

Reviews 3

TH

Theodore Hallock

A two man crew arrived at our house on August 12, 2105. The helper asked where the bathroom was. A little later the driver asked where is the bathroom, he was shown the same bathroom, he flushed the commode, it kept running overflowing from the bowl onto the floor and he did not tell anyone. Later my wife came from the master bedroom and noticed water coming out of the bathroom going everywhere. I was in the garage when my wife screamed that the toilet was overflowing. I shut the water off at the main cut off valve in the garage.. Later the driver complained because he had put soap on his hands in the Jack and Jill bathroom, and there was no water. My wife told him that the water was off to the whole house because of the commode overflow. We called a plumber and 1-800-Water Damage to try to dry the floors, each came out that day. The furniture was moved into the house, while the boxes were stacked in the garage. The driver set the nightstand down, the drawers came out, and he kicked them shut with his foot. The movers placed the mirrors to the dresser in the garage, and I asked them if they were going to connect them to the dresser, and they told me to take them into the house. They did not want to put the furniture back together and they had no tools. I had to let them use my tools. They connected legs to the ottoman and the couch, but set the loveseat on the floor. I asked where the legs were, and they told me they did not know where they were. It was obvious from their attitude that they were tired and wanted to leave. They did not pick up the misc. paper they left around the house except for the paper that had been used to wrap the furniture legs in. They took this with them and put it in the van, which I though was strange. Over the course of days we found: 1. The top of the china cabinet was placed on top of the base but had not been bolted down – I had to do that. 2. The bed in the master bedroom was connected by one bolt to the headboard, and the bolt was on by one thread. The rest were missing. I had to go out and buy new nuts and bolts for the bed. 3. I was suspicious of the missing loveseat legs, since they had taken the parts paper with them rather than leaving it for us to clean up like they did with other paper. I went looking for them and found the legs in a drawer of the sewing machine in a completely different room. They had unwrapped the legs and placed them in the drawer because one of these workers did not like it when I asked them to put the furniture together. Additionally, the ottoman legs had been intentionally placed on the couch and the love seat legs had been put on the ottoman. The packages had been correctly labeled by the initial movers because I was watching. 4. The mirrors to the dresser were each put on wrong and were being held in place by one screw. Some of the screws were left on the floor. The commode that overflowed flooded the bathroom, library, one bedroom, pantry, laundry room and the living room and hardwood floors in the hall (which resulted in all of the hardwood floors having to be redone. When the plumber looked at the toilet, he showed me that the wire connecting the float valve had left the toilet running. This began a four month period where we could not use nor unpack most of the items and we were living out of suitcases. Our insurance company had to redo the hardwood, replace carpet and tile. We had to pay a $2500 deductible. Wheaton will not pay this deductible because they say we have no proof their guy did it. All he had to do was tell us the water was coming out of the toilet. Wheaton also gave us a hard time and initially did not pay us for the missing items. They said we should have checked the items as they were unloaded. This was impossible. around 300 boxes had to be placed in the garage because the house was flooded. We were busy with the water damage, and we could not do inventory until 4 months later when the house had been redone to repair the damage.

G

G Malaskovitz

I would definitely recommend All Ways Moving Company. I moved locally and from start to finish they were great to deal with. I have hired moving companies 3 times in the past but this was the best experience. The sales staff were very helpful prior to the actual move. On the day of the move, the trucks and movers showed up on time and work carefully and efficiently. The gentlemen were professional and took care with my furniture and belongings. There was not a single dent or scratch. I could not be more pleased with the entire experience.

JA

jason pierce

These people have no respect

Other organizations