Service King Collision Repair of West Chester

399 E Market St, West Chester, PA 19382, USA

Address:	399 E Market St, West Chester, PA 19382, USA
Phone:	+1 610-431-4627
Site:	serviceking.com
Rating:	3.7
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–12PM Closed

Location

Photos 15

Reviews 10

Jennifer Mcdougal

Worked with a person named Gerry, and i received two updates the two weeks my car was in their shop. Today marks the 2nd week my car has been in their shop and Ive been given three different times that my car was going to be ready, and it still isnt ready. It was a very minor repair, slight dent over a wheel, not significant body damage. Ive also been told multiple times "Ill call you right back" which apparently actually means "several hours later when you havent heard from me, call back, and I might be able to tell you something, but probably not. " Both times I was given an update, the service person left a message with an estimated day the car would be ready, and didnt call back until two days after the date had passed, and Im still waiting on my car. I cant even comment on the work they have done, but after all this time, if my car doesnt look amazing, Ill be sure to update this review. This was all after nearly a week of trying to get them to find the authorization from my insurance company, which they were sent three times from the insurance company. They have seemed rather shady this whole time, or just the service person i was unlucky enough to get saddled with during this process has been. Updated to add, miraculously after posting this review my car was completed in 24hrs. The work is fine, but then again it wasnt a complicated fix, seriously a dent that happened at less than 10mi an hour. Anyway, they swore up and down that this is not typical of their service, and my husband went here four months ago for someone rear ending him, and it wasnt that bad. However, I probably wont use them again if with our bad luck we need to (knock on wood we dont!)

Slava Sklansky

Dishonest and bad service. Delivering the car 2 month later, charging 25% mark up on a sublet invoice without an approval from insurance, and when failing to get the inflated amount from insurance, charges the customer that gave them $17K business. Got them to the court and "Service King" was ruled to return the money to the customer. Was it worth it? The business lost its reputation (if it had any to begin with), one day at the court for two associates, now has to return the money it extorted from its customer. Your business practices dont belong here. Happy new year.

Jason Mesiarik

I will NEVER do business with Service King ever again - and neither should you. 3 Reasons for my low review: 1) Delays commencing the work 2) Long timeframe to complete the work with both poor communication and missed promised dates 3) Failure to live up to their guarantee. It is so bad that the manager that the manager phoned me after my poor review and accused me of retaliation because I responded to their customer service survey with my experiences. Do yourself a favor and avoid Service King in West Chester.

Jonathan Pavoni

A few months back my Lexus IS 250 had been in an accident, and I took it to West Chester Service King to be repaired. While in the shop there was an issue with my rims. Todd Miller the regional manager reach out to me, addressed my issue and took care of it in a timely fashion. I would recommend taking your vehicle to Service King West Chester. These gentlemen are very professional and personable. - Jon Pavoni

Rachel Rambo

I recently had to have my front windshield replaced and chose Grand Sport because of their excellent prices. I was a little nervous that I would be getting cheap workmanship because of this, but was extremely surprised at how well the work was done. Everything is perfect and I couldnt be happier. As a college student on a budget having good, affordable work done is hard and they made life so much easier for me.

Kyle Matthews

Repair on the bumper of my car was done in a timely matter and the paint matches well. The downside is that the car must have been washed improperly and now has new deep swirl marks and scratches in the clear coat. This type of thing should be common sense for a body shop. Now Ill be paying someone else hundreds to do a paint correction and remove the scratches and swirls. Frustrating.

chris rodrigez

My car looks gorgeous!!! The team over here at Service King West Chester certaily knows what they are doing! Front top to bottom you definetly get more then you ask for coming here. Didnt know know my Mercedez would be cleaned meticulously, I am amazed. My car looks better then the day I purchased, I feel whole again! Thank you all so much!!!

Stefano Pinti

Needed to replace my driver-side mirror on my Volvo after someone smashed it while I was parked. Handled the part and the labor without hassle. Service adviser who helped me out went above and beyond. Would do business again.

Matt Waller

Very friendly staff. They always kept me up to date on the status of my car.

Richard Henderson

Great place!