Precision Tune Auto Care

Reviews 5

MA

Mason Smith

Took car to Precision tune about 4 weeks ago. A/C wasnt working and mechanic said the compressor went out and it would be $850. Because of the cars age and value I was really on the border on wether to have it fixed. The mechanic said he was confident it was the problem so I had it fixed. Three weeks later the A/C stopped blowing cold. Took it back and same mechanic said a tube was leaking. He said it was rubbing the frame or tire and that wore a hole it it. Quoted me $330 to have it fixed. Already $850 in the whole I talked with the manager Bo to see if he could help me out. Bo said the tube busted because of the pressure from the compressor. TWO DIFFERENT STORIES WITHIN 10 MINUTES. If thats not bad enough he said "we hate doing AC work because theres so many problems." Whatever, I had to have it fixed so I talked him down to $270. He verbally guaranteed that it would fix the car. 24 Hours later the A/C blew up. Took it back to shop and the owner Jerry called me. Explained that another part broke (evaporator) and it was unrelated to any of the other repairs. His exact words "thats the risk you run sometimes a new part can cause other parts to break." You have to be kidding me. He quoted me $700 to have it fixed. He wouldnt refund me a dime from the past repairs and denies that Precision Tune had any responsibility with the issues. I was on the fence at the beginning and now I have $1200 into the car and have no AC and no more money to have it fixed. I took it to a reputable dealer and they said the evaporator was the initial cause for the compressor going out in the first place. Also because they didnt run a dye through the system on the initial inspection there is no way they would have found the small leak in the tube and the evaporator leak. In conclusion Jerry the owner wouldnt help at all and now Im going to court to get my money back on top of punitive damages for clear negligence and incompetence. Dont go to this shop, the ladies at the front are nice but the owner cant even spell customer service.

---

AS

Ashley Baker

I drove myself and 3 kids to MB on Wednesday August 16 2017 from Rural Hall NC for a last minute decision trip before school started. On the way down my alternator stopped working and my battery was dying. Luckily we made it to our hotel before it completely died. With the help of family I got the parts I needed to fix it and enough juice in my battery to get me on the road Friday morning to leave. I read the reviews on this place Thursday night planning on stopping to see if they would fix it. I pull up and Im greeted by a man named Andy Farra. He wasnt just a mechanic he was the GM. He took my car around back and my kids and I went inside. Mind you its like 100 degrees outside and Andy and his guys are working away. We sat in the air conditioning and waited, they even turned on cartoons for my kids! Next thing I know Andy pulls my car around...he had replaced my alternator with my new one, had to replace one of my battery terminals, he even put the old alternator back in box and packed in my car. I just knew it was going to cost me 100s of dollars....but I was wrong....there are still good people in this world and this place has most of them! I got an amazing price and was able to drive my babies home in air conditioning!!! We made it home without ANY problems!!! I wish Andy and his guys worked in NC where I am from because I would go there every time! But now I feel better knowing if I am ever at MB again and need something for my car....I know exactly where to go!!!! Thank you for everything you guys did!!! You were my heros!!!

---

A

Anonymous User

I am very upset with my experience from today at Precision Auto Tune on 501, MB 29759. The people were very rude. I had called in advance to see about having someone look at my window since it was not working. I was told it would be $80 just to LOOK at it (I thought that was ridiculous to start) however I need my window fixed as it is winter. So I dropped off my truck at 9:30am. I heard nothing for a few hours and gave them a call. I spoke with a woman (it’s around 12pm now) who told me they had just opened the door panel to take a look inside and they would give me a call back shortly. I waited another hour and called back around 1pm. Again I spoke with a the woman who informed me that the regulator needed to be fixed and that it would be $135 in addition to the fee to just look at the truck (I had been under the impression that the fee would be waived if I had them fix the issue, this was not the case. Then they wanted to keep my truck for a week until they got the part in. Needless to say I went to get my truck. When I got there a guy brought my truck out and stepped out of the truck without putting the parking brake on (this is a manual truck) and my truck started to ROLL!!!! I had to run and hop in the truck in order to hit the brake. This really pushed my experience over the line. I will not be taking my business back there, and when I told them this they seemed to not have a care at all. In the end my experience was just horrible and I will continue to look for an Auto Center that I can trust.

---

ST

Stephan Miller

My story starts in Lafayette, IN where I live. I was getting ready for a trip to Myrtle Beach, SC and had the oil changed at Jiffy Lube in Lafayette. A few days later I drove the 800 miles to Myrtle Beach and when I got there my oil light came on and a BIG oil leak under my car. I called Stephanie at Precision Tune Auto Care in Myrtle Beach (150 Rodeo Drive) and they immediately checked over the engine and was able to find the leak. The problem was the oil filter had not been put on tight by Jiffy Lube (it was only finger tight) and my oil was leaking out. Brett and Joe showed me the issue and immediately put in a new oil filter and new oil. They also sprayed my engine down with engine degreaser and cleaned everything up. Next they ran the engine for 15 minutes to make sure there was no oil leak and checked out the engine to see if there was any damage from having low oil (luckily there wasnt). Stephanie, Brett and Joe were fantastic...very friendly...and made me feel at ease. Brett and Joe were very experienced with autos and my car was in good hands. They did all this....check the car, find the leak, new filter/oil, degrease and clean the engine area, check for engine damage....all for $31.50. Complete Bargain!! For anyone having car issues and you are in Myrtle Beach, SC...go to Precision Tune at 150 Rodeo Drive........they are GREAT!!!

---

BI

Bill Hinson

Linda and Jerry work hard to make sure your experience is a pleasurable one. We use them to service our fleet of vehicles for routine maintenance such as oil changes and cooling system service. They are always fast, efficient, and courteous. Getting great service is about asking the right questions up front as it is within any business. Get a written estimate for repairs in advance. Ask if the estimate is going to cost you anything. If it does cost ask if it will be credited towards the repair if you allow them to complete the repair. Make sure you understand what is covered and not covered, and ask the question, if this does not fix it the issue, what else could go wrong and how much more could it potentially cost. Then make an informed decision as to what your next course of action is going to be , get it repaired or trade it in. I have found that Jerry and Linda will answer all these questions up front with no issues.

---

---

Other organizations