Patton Computers

264 Market Blvd, Collierville, TN 38017, USA

Address:	264 Market Blvd, Collierville, TN 38017, USA
Phone:	+1 901-854-1112
Site:	pattoncomputers.com
Rating:	3.9
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–6PM 9AM–6PM Closed

Location

Photos 46

Reviews 4

Daniel Kilzi

7 months since my last review. 2nd time in the store. Did a full walk through this time. I can NOT speak to the repair end of the business as I have not tried it nor do I plan to based on cost/value basis of the merchandising end. To the merchandising side of it I will give my reasons for the current review. There is a huge market for aftermarket parts that is currently only served minimally by local national brands such as Best Buy (who beat Patton on price on 95% of what they carry *** which is only a fraction of what Patton carries, though its mostly the items that are currently in demand.) Every other pseudo-competitor is online. As a specialty store Patton can provide the one thing that online cannot, which is in person service and the ability to get the product in hand immediately. Patton forgets that these other competitors also have value added in their products, such as sale pricing and the ability to shop from home. The majority of the newer items in stock were marked up minimally 25% of full retail, and 30-50% of regular sale price. Some items were 600-700% markup over sale priced similar items. I understand you can quantify the value of getting it in hand. However I believe your assessed value and that which one is willing (not semi-forced due to a current issue) to pay is inflated, severely. If you intend to garner a piece of the billion dollar aftermarket pie, which has some of the most passionate hobbyists, I suggest you begin to price your items fairly. Markup on newer items is expected but at a certain point it becomes gouging and people take offense. Markup on old or out of date items is unheard of. My suggestion is push the service by creating more customers. Allow them to upgrade reasonably and know that youre there to provide any service if necessary. But dont create a sale with a customer making the purchase begrudgingly and therefore eliminating further opportunities for sales. Maybe showcase some items and use them as a loss leader. At the end of the day I believe that you could be wildly successful but youre cutting yourself off at the knees. Mom and pop dont spend $1500 on computers and upgrade them every 6 months only to start a new rig within 18 months on average. Those guys need to be your target for the merchandising side. The mom and pops - thats your service demographic. Final thought if you are in desperate need of immediate parts this is the place to come. However if you only have a day that you can wait, get it elsewhere and save yourself the aggravation. Ive come in twice hoping to see if anything would change but its not. Im sure your service sales are great and my review will most likely go unnoticed or uncared for. There would be many more customers happy to spend more on one item if they could find some others at reasonable prices. I left with the bad taste of usury in my mouth. My hopes for a local go to store for parts with my custom builds for family and friends are gone. At the very least keep up with manufacturers rebates and have some "sales" that cost you nothing!

Immigris

This is what I said a year ago: "I must agree with Zack Turner. I went in the store, greeted them nicely, but was not greeted in response. I myself have a vast knowledge of computers and have worked with many customers of high standard who have been, for lack of a better word, "screwed over" by this company. I inquired about parts to upgrade my system and it was made very apparent that if i was not going to buy the parts, right then, that i wasnt welcome. I do quality repairs and upgrades to computers of all kinds, and I might add at a fraction of the price." I must now (not fully, but yet some) retract what I said, or in a better way commend on improvements. I appreciate a response from "Billy Patton" who has apologized for my previous experience. I have again visited the store more than once and have to say that I am glad for the improvements on a customer service level as well as the sales side of it. I didnt feel like I needed to buy anything, I was welcomed, and the team members did inquire about my needs for the day. I am also happy to report that the attitude of "we are better than anybody" has receded. I spent about about an hour on my last visit, browsing around all different parts of the store, keeping an unbiased opinion, I actually found a couple good deals. Lastly I would like to add that after some research I found that they werent quite the "rip-offs" that some people think they are, there are worse companies out there. And as a fellow partner in the technological realm, I will use Patton Computers as a source for some products. In conclusion, I would like to apologize for the review that I wrote, but now understand that it may one of the factors that they have worked on to improve customer experience and would encourage anyone that had a bad experience there once or more, to revisit this store and give it a different perspective.

Howard Gordon

Dealing with Patton Computers was an awful experience. I was a database manager for over 30 years before retirement, and I know good computer work when I see it. Patton was horrible. I had to make 5 trips (20 miles each way) before my laptop was fixed. I started with Windows 8.1 Home and my system developed system corruption. I took my laptop to Patton and explained I had a hybrid system with an SSD and a HDD. They installed Windows but did not activate Intels Rapid Storage utilities meaning my laptop was ignoring the SSD completely. Another trip out to Collierville. Then it was one issue after another until it appeared they had the machine fixed. My laptop now had Windows 8.1 Pro instead of 10 Home. 2 years later, I got a message my license was about to expire. Windows systems do not expire on a legitimate installation. Another trip out to Collierville. They "fixed" the problem, but then there was another message 2 years later that my license was about to expire. At that point, I upgraded to 10 Pro because I just got sick and tired of their service. After the Windows Creator Update, my system files were again corrupted. After some research, I found out the version of Windows 8.1 Pro was a bootlegged version and my system became corrupted as a result. No trip to Collierville this time. I am going to use Cooper Systems from now on. They repaired my corruption, saving most of my environment in the process. Cooper Systems is my go to computer repair folks from now on.

Lisa Schneider

I cannot even explain how grateful I am to Patton Computers. I have used on several occasions for both pc and Mac products. They have always been less expensive than other alternatives and knowledgeable about even more complicated repairs. Recently, I had an external hard drive stolen from my car that contains images and data 4 for 5 years. I was devastated, and had made a post on a Facebook site offering a reward in the hopes that someone would take pity and return the external drive that had all of our family photos. I didnt expect to ever get a response. Billy, from Patton computers, called me and told me that they had made a backup for me when they did the computer repair and data transfer to the stolen drive and that they had everything that I had had stolen still available for me. I didnt even know that this was a service they provided. Patton was so proactive in not only protecting my data, but contacting me to let me know that it was still available. This is truly a company dedicated to its customers. You dont find that very often anymore. I am a lifelong customer.