Address: | 7528 Old Nashville Hwy, Murfreesboro, TN 37129, USA |
Phone: | +1 615-459-7030 |
Site: | tfgauto.com |
Rating: | 4.6 |
Working: | 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM Closed Closed |
TE
terrance white
It pains me to write this review to what started out such a great business. However, I took my chevy equinox in due to the check engine light being on. I was advised I needed to replace my actuators and that this was a common concern with my vehicle. The cost of the repair was slightly over $300. After the repair was completed the check engine light remained on. I was then advised that I need d to drive the vehicle est 800-1200 miles to reset the computer. After driving it for approximately a month I returned with the check engine light still on. I was then told "oh between you leaving and returning it appears you have a bad sensor and that will be an additional $300". My question was how am I to know the sensor was the problem to begin with since the light has yet to go off. I was then advised that the technician would have to speak with the manager and would contact me with an update the next day. It is now a month later and have have yet to be contacted. I have called and left several vm to no avail. My check engine light is still on and I have to renew my tags this month. I am very disappointed with the treatment. Im only giving it 1 star because it will not allow me to give zero
ED
Edward Nigma
I took my 99 F350 7.3 into them shortly before Christmas for some diagnostic work. I explained to them that I would be out of town for a bit and they assured me it would be no issue at all. I was gone for a week, when I came back, the work was done, the problem found, and I was unable to pick the truck up due to extenuating circumstances. I ended up having to leave it there for another week, and they did not have an issue with it at all. Most shops would have thrown a fit about a big truck taking up parking space, but these guys were polite, patient, and professional. They didnt try to hit me up with any unnecessary repairs, services, or storage charges. The owner who informed me of what was actually wrong with my truck and what it would cost to fix seemed a bit, hmm... Irrationally exuberant? Almost bubbly? But once I declined the "repair" and explained I only wanted the diagnostic, he didnt try to push or sell anything else, which was a VERY welcome relief after having dealt with other shops. I will most definitely be returning to this place if I ever need anything else.
GR
Grey Goose
I thought the exact same thing as all previous reviewers until the "professional to client" relationship was pulled out from underneath me, and my car. I even sent them business. The owner, Marty, disappeared a long time ago, but he knew plenty when things went awry. Paul, I believe his name is, was his protege. I put a lot of money, time, and trust into these guys, but I will never be back. Ill chalk it up to the lack of education "beyond fixin cars." These guys need to learn how to not only deal with clients on a professional level, but how to listen, read, and execute decisions. But, if you want to pay a lot of money in parts and labor, be a good client without formal reciprocation, and learn the hard way, by all means, please visit The Ford Guy (since, legally, he cant really call himself what hed like after becoming "pro" [at shady business] from a mechanic history at Ford... the actual one)
A
Anonymous User
I have been going to these guys for about 3 years now, they have never let me or my family/friends cars down. They will do a free diagnostic for you, and unlike many mechanics in the area they will actually call you and confirm everything with you before they buy a part to put on your car, the have a payment plan also if you need it, half down and then will set up payments to meet your budget. Of every place in Murfreesboro and Smyrna they are the best.
TO
Tony Minchey
We live in White House and drive over an hour to Smyrna to have all our vehicles repaired at TFG. It is so hard to find truly honest mechanics these days and Marty, Jonathan and the guys at TFG are the absolute best! Five Star service every time!!
RA
Ray Allen
Excellent place, have a problem this where you need to take your vehicle. on a scale of 1-10 gotta give a 9 1/2, dont get me wrong they excel in what they do, but as with any place or thing there is always room for improvement.
TI
Tim Waggoner
Ive dealt with these guys in several occasions and every time they go above and beyond to work through and fix the issues. Very knowledgeable and trustworthy. Would recommend them above anyone else. Period.
BI
Big Nitro
Garbage garage the guy told my family and I its was a quick fix ..Then locks my car in his shop with my keys to my house and garage door opener and my wallet and goes home and Im the bad guy worst shop around
PH
Phil Murphy
Thanks for everything. I get great service from you and your team every time I come by or have an appointment. I tell all my associates that you all do great work. Again Thank You
JA
James Matthews
Friendly, knowledgable service. Never pushy with recommendations, and easy to talk to. Top tier service.
ER
Eric Nelson
Good people and good service. They will give you a fair price for honest work. Which is hard to find.
JA
Jack Pearl
Very professional repair shop. Excellent people do a quality job at very fair price.
MA
Mandy Arnold
awesome every month - Intoxalock- love Johnathon hes great!
LI
Lisa Ross
very fast and professional.. always trustworthy
KE
Ken Walden
Good techs and the owner knows his stuff.
PA
patty davenport
Lied about a problem with my car.