Roto-Rooter Plumbing & Drain Services

Reviews 3

TR

Travis H

Roto rooter was called out to my house on a sunday for sewage standing in the shower in my detached garage. There was a minimal amount of sewage on the floor at the time of the call. The technician finally shows up and immediately tells me I have a main line clog. I said I dont care what it cost, lets get it fixed. After searching for a clean out to no avail he immediately claims "I cant do this job without pulling the toilet". Again, I said no problem, whatever it takes. I was then told my price would no longer be $279.95 and now would be $350.00. I said no problem, whatever it takes to fix it. So he pulls the toilet and begins to run his snake in. He immediately stops and claims, for the second time now, he cant do it. This time because he doesnt have the tools to pull the blade off of his snake and the blade is preventing him from being able to snake the drain. So I provide the tools to remove the blade and all is well. He runs about 60ft of his snake in and claims "I got the blockage, go inside and turn the water on so we can make sure." I obliged and went inside to turn the water on. When I come back outside the technician is smoking a cigarette at his truck giving another paying customer,on the phone, reasons why he cant come out to fix their problem, meanwhile my garage is filling up with sewage and he had no idea because of sheer negligence. He panics and runs back inside to start snaking further. Meanwhile he turns to me, a paying customer, and says grab a broom and start sweeping this up or grab that fancy shop vac you have(which was brand new at this point). He then begins to run the snake in further until he finally hits the clog at about 90ft and the water in the pipe rushes down. Thank god, we finally got it! So I go inside to wash my hands and eat dinner. I come back outside to the technician holding a clipboard with my invoice on it and says alright we are all done! At this point Im assuming he cleaned up his mess and put the toilet back. I didnt want to be anywhere near the sewage mess as I have a very weak stomach. But to my suprise he leaves this giant mess that he just created, sewage seeping through my walls and cabinets, turds floating across the middle of my garage, toilet next to the hole its supposed to go over, that now has a glass bottle from my garage stuffed in it. MY PERSONAL CLEANING SUPPLIES COVERED IN SEWAGE AND PUT BACK WHERE THEY WERE, and not a word said about cleaning. There was never a price mentioned for re installing the toilet or cleaning up HIS mess. Instead he just left and said have a nice night! So I call the following morning, very upset and the representative is more worried about my language rather than understanding he has a paying customer on the phone that is unhappy with the lack of quality or care his employee has. So after telling me "you got what you paid for" and failing to understand that I have no idea what in the heck I am doing when it comes to this(hints as to why I called a plumber in the first place) and tells me that his technician said that I was going to just cap that hole off(why someone would cap off the only toilet in the building is beyond me) and he has still yet to understand that there was never an additional price mentioned for clean up or putting the toilet back. So after he defends his tech as much as he can I finally say to him, "how trustworthy is this tech? This is also the same tech who flooded my garage while on the phone with another potential customer telling her that roto rooter doesnt do metro public housing in Nashville and then hangs up and says to me "I aint going to unclog no drain in the middle of the projects at 11pm and my boss is cool enough that I can get away with that, he will back me 100 percent."" The rep on the phone immediately replies with "Ill have someone there today to put your toilet back and clean up." Well suprise suprise, no call no show. So here I am 2 days later, had no choice but to clean the sewage up myself because roto rooter is of no help. But they got my money no problem! Never use them. Ever.

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Barry Rigby

The plumbing hook up for my washing machine started leaking. I replaced the hoses but the problem persisted, so I called Roto-Rooter. The dispatcher told me that they would come out and provide a free estimate. They scheduled me for a next-day appointment at noon and said that a technician will call me 30 minutes before his arrival. When at noon I had received no phone call, I called Roto - their response was "sorry sir, we took down your phone number wrong and couldnt get in touch with you so I just sent my technician to another job". They eventually sent another technician out later that afternoon. The technician arrived, took a look at the problem and said "well, its clear you have a leak. It may be the faucet but Im not sure. If I start unscrewing hoses and is looking into it, that counts as a diagnosis and it will cost you $160." This was completely inconsistent with what the dispatcher told me, which was that I would be provided a "free estimate". When I tried to explain this to the technician, he simply said that whoever I spoke with was a dispatcher, not a technician and didnt know what he was talking about. The technician then told me that it would cost $250 to replace the faucet, assuming that was the only problem. I told him thanks for your time, but no thanks. I went to my local hardware store, consulted a salesman, and ended up replacing the faucet and fixing the leak for $10. Im glad that many people have had positive experiences with Roto-Rooter, but I did not. They were unprofessional regarding my appointment, inconsistent with the description of their services, and most importantly, wanted to charge me an absurd amount of money for something an amateur fixed for $10 and 15 minutes of labor.

MA

Matt Rose

Not sure how to rate my experience..... Had 2 visits by a rotorooter tech by the name of Mirsad on 2 consecutive days Each time he said he fixed the problem. Of course after he left, the drains backed up again. Each time he showed up, he was extremely rude to my wife. After 2 servpro visits to clean up the sewage in my basement, we had hoped the problem was solved. However, tonight it backed up AGAIN. Mirsad was just here this morning. So on a Friday night, at 9:30 was fit to be tied. I called the answering service who got me in touch with the on call tech Roger Drury. He attempted to call Mirsad to handle the problem because warranty calls are not an "emergency". However Mirsad could not be reached. Roger was kind enough to come out to my house on a Friday night at 11:30 pm to unclog the main drain. He got us back in business to use the showers and toilets. So overall, I give Roger and his customer service 6 stars. He could have chosen to stick to policy and leave us up a creek. As the father of 3 daughters, we have to have a functional shower and toilets! For this, I am in Rogers debt. Roto rooter..... I give 3 stars. Your policy of no warranty calls are emergencies is a terrible policy. Those should be priority number one. Your employees like Roger, really make your company. Mirsad, with his poor attitude, rudeness to women, and lack of skill, needs to be out of your company if you want it to be a success. Will be calling the manager on Monday.....

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