Firestone Complete Auto Care

5505 S Cooper St, Arlington, TX 76017, USA

Address:	5505 S Cooper St, Arlington, TX 76017, USA
Phone:	+1 817-617-8760
Site:	firestonecompleteautocare.com
Rating:	4.2
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 9AM–5PM

Location

Photos 27

Reviews 26

Anonymous User

My husbands truck was kind of sputtering and the service engine light was flashing. His intention was to wait until the weekend to get it serviced because he thought that there was no way that he could get it done during normal business hours. I decided to surprise my husband and took the truck into this Firestone location. I called to set an appointment and was pleasantly greeted by Mr. Ken. When I arrived, I was immediately set at ease. I didnt have mad cash on hand, so I was able to finance. Mr. Ken explained everything to me and even brought me into the garage and showed me what was going on. I was further impressed that I was offered a courtesy drive to and from my home. The repairs were completed within a three hour timeframe. Of course, Firestones prices are a bit steep in comparison (and I supposed that theres nothing that we can do about that), but I know that I dont have to worry about the quality of service. Based upon this experience I highly recommend this location. There was another gentleman there (but I dont remember his name) -- very nice and accommodating. Great staff there.

Julie Cooper

I have been here twice in the last year and had friendly service both times. They seem to be honest to their customers. (I waited on my car the first time. So I heard many conversations they had with other customers.) They do their best to get you in and out while maintaining quality service. Unless you can leave your car or have hours to wait, I recommend making an appointment. Ive heard them turn several walkins away because they had so many appointments and/or the person couldnt wait there several hours. My first visit was on a Friday afternoon for an oil change and alignment. I might have had them rotate the tires too, but cant remember. I had an appointment and I waited 2-3 hours. The second time was for an oil change and alignment. I had a Saturday morning appointment for 9:00. I dropped it off and it was ready by 12:30 or so.

Anonymous User

My experience with this Firestone location has been great! However until recently, I had an experience with a particular person named Ricky at this Firestone location, he mislead me of believing that Im not able to make an appointment at this location any more, while others at this Firestone location, told me that I’m able to make an appointment any time, and Ricky also mislead my wife that Firestone dont service Audi cars, while my wife goes to this Firestone location to service her Audi all the time! To be fair… other folks at this location are very friendly and professional, and I recommend anyone to this location, just be aware a particular person.

Isabel Sanchez

Absolute best customer service there is. They stayed almost an hour late just to work on my car so I could pick it up the same day. They always have great discounts and such. They havent seen me in a few years but still remember me and the car I had. They have military discounts and theyre just all around incredible. I love that you dont have to wait around for them either. They give you an estimated time which is pretty much always accurate and then still call you and keep you updated. I dont know if its just this location or what, but I love them and well always bring my cars here

Steve Krumm

I am picky about who services my cars... I do most of my work myself, partially because I like to do it, partially because I have trust issues with auto shops. Unfortunately for me, I dont have an alignment rack or tire balancer, so sometimes I have no choice, so I have to take it in. Ive been taking my vehicles to this Firestone on Cooper, for about 3 years for those items. They have always been professional, and done the job right.

Martti McMurry

I would absolutely recommend to anyone!! I spoke to three different people while I was there to drop my car off and pick it up, and all three of them were SUPER nice and helpful. The only name I got was Reggies. He was very friendly and got me in and out of there with absolutely no hassle or trying to sell me more than I wanted. It was my first time there and I will for sure be going back for anything else I need.

Amber Jordan

Ive been to this location a couple times and Ive been very satisfied with the care they have given me. The wait was not long and the employees were very helpful and patient with me not to mention polite since I showed up less than an hour before closing time... They are cheaper than any of the other ten places I called also! I definitely will be going back to this location.

Anonymous User

These people are crooks. They stripped my bolt when they changed my oil and then wouldnt pay to have it repaired. They are idiots and crooks. Any other place would have taken care of you and kept your business. I will never return to a Firestone again after this manager said it was my fault for not getting it done. Do not go to this place.

Ronnetta Neely

I went to this location after having a problem at a different location and the area manager,service manager and all of the employees were very awesome. They went above and beyond to make sure my safety was put first. I really appreciate the hospitality. And work you all done to satisfy me and to get me back on the road!!! Great team!

Austin Midkiff

Ive been to this Firestone 3 times now. Every time I always get excellent customer service. When I got tires and brakes done on a budget, they worked with me to make sure I could afford it by finding coupons and deals. Ill be coming back to this Firestone for any issues I have with my vehicle.

Ashley Gray

Firestone is great. They never charge you for anything you didnt ask for, they usually have my car taken care of within an hour or so. The employees are always thorough in explaining what they will be doing to the car and what they are charging you for. I wouldnt go anywhere else!

Chris McDonnell

These guys have fixed my car twice, right before closing (even stayed late the first time), and did it all with a smile. Great company values are reflected in their work. My new permanent vehicle repair station. Thank you, Firestone.

Heather Charlton

Being a female, the guys were very nice and helpful. The service was quick and easy. All of my Firestone experiences have been great.

Karen Zetta

This place is awesome. They fixed my BMW. I recommend them to everyone.

Sean Keyson

Great service, always fast, and will usually match competitors coupons.

John DiFonso

Had an appointment for an oil change, and it still took over an hour.

Brian Koo

I got my battery changed here. Fast service was great warranty.

Raphael Dones

Nothing special but they get the job done correctly