Public Storage

3911 Ranch Rd 620 S, Bee Cave, TX 78738, USA

Address:	3911 Ranch Rd 620 S, Bee Cave, TX 78738, USA
Phone:	+1 512-634-8331
Site:	publicstorage.com
Rating:	4.9
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 11

Reviews 12

Andrea Miller

I love this Public Storage probably as much as one could love a storage facility. I dont necessarily want to hang out here on the weekends but if you have to keep your crap somewhere, this is a great place to go. When we initially were looking for a storage unit, they were one of the easiest to get in contact with and get information from so that alone made them the easy choice. Since then, each experience further affirms our decision.The prices are reasonable, the facility is clean, and I almost never think about how creepy it is after dark. They are actually a very secure facility. The units are accessible from 6 am to 9 pm (office hours 9:30 am - 6 pm) which is convenient and the staff are really nice. Kelley, in particular, has been really helpful. I had a bit of a unique situation with someone who has a fear of elevators but needed to be able to access our unit on the 3rd floor. Not only did she entertain various solutions, she found us a better location ON the ground floor AND we are paying less than what we were for a 3rd floor unit! I would definitely recommend this location to anyone.

Nicole Frolick

I cannot express how grateful and impressed I am of the level of service I have received from Public Storage. I currently underwent a catastrophe of a moving situation yesterday while not being able to be present at the storage facility when this happened. This was no fault of the facility but of my shippers and movers. CJ was there every step of the way to help me coordinate on the ground level and ensure my items were safely stored without damage. She worked tirelessly to keep me abreast of the move and assisted where she could. I have not received such excellent customer service in such a dire situation before. I highly recommend this property to store your property. They go above and beyond their duties. You will never have to worry and can be sure to be greeted and cared for with the utmost priority. Thank you again for all of your help CJ!

Adrienne Cooksley

The staff is what makes this place. Kelley is one of the most kind, caring individuals Ive ever met and she always is so helpful when I come in there. Not only has she helped me when I needed a space quickly, she has been there for my entire FAMILY as we transitioned through the death of my father and helped my mom navigate the ins and outs of the contract we had with Public Storage. Shes so personable and remembers everything about us each time we come in. In addition, I know I can count on the rest of the staff to be equally as helpful, like Clint who is available to give me the code when I forget it and help me with the miscellaneous things I need when going in and out of there. THANK YOU for being such a great place to work with and making me feel like my belongings are well taken care of.

Kristen Senechal

Updated review! Thanks to Miss Marjorie, all was made right. She called me first thing Monday morning and we were able to discuss the customer service issue that I had over the weekend with the weekend/relief staff. Im thankful the unit I was interested in was still available and that we could get things set up so quickly. Miss Marjorie is very serious about having satisfied clients and I appreciate her enthusiasm for her facility. In terms of the facility, that place is spotless! It looks brand new but is actually older than I thought. Great care has been taken to ensure the grounds and the storage units are clean. I can highly recommend Public Storage on 620 and Miss Marjorie!

Koukla Mou

The building I was in had a huge rodent problem--I found two dead mice in my unit. (Ewww). There were mouse droppings on everything. Once I knew what they look like I realized there were mouse droppings in the hallways as well--lots of them. No one ever cleaned any of that out. Again--ewww). I rented there for over two years and my rent was raised every 6 months. This last raise was 27%--wow. There was no negotiating with them--all decisions are made at a corporate level. They didnt value our long term business relationship. The attitude felt like "dont let the door hit you on the way out". So I left. I will be hard pressed to do business again with Public Storage.

Carlene Barnard

We had our storage for about 2 years and only once was there a problem. Rats (they were coming from the surrounding fields, not the facility). However, they immediately took care of the problem and I never saw signs of rats again. The facility is always clean (office and hallways). The gates always worked. The office staff was always friendly, knowledgeable and helpful. Thank you Kelley and Clint. We have used other storage before and Public Storage is definitely the best as far as we are concerned.

Demi Dupre

I cant say enough good things about this facility as well as their staff. CJ is who helped me the many times I had to get in and out of my unit with movers and when I misplaced my key, her and her district manager (I believe her name was Jenny) really helped me out and didnt charge me for the extra days I needed to stay in the unit until I could get there. CJ really knows what she is doing and I recommend this storage facility to everyone!

Nagendra Kumar

I had the need and pleasure of visiting Public Storage at Bee Cave Tx. The property manager Clinton made my experience of renting storage ..pleasant and easy. Clinton along with Kelly are a great team and made me very comfortable renting a unit there. Clinton and Kelly are extremely Professional and very pleasant .. Both Clinton and Kelly are great assets to the Public Storage Company. I would recommend see them for your storage needs.

Shandell King

Mrs . Marjorie is amazing and makes you feel like family. OMG tell me if you know a public storage place that has a rep that walks with you to your unit gives you a step by step tutorial on locking and unlocking your unit, and then makes certain your access code works. And she calls to maker certain your all set. Definitely you dont get this in New York . Thank you Mrs. Marjorie for making my life stress free. Shandell

Tanya Lott

Clint and Kelly are wonderful. They are friendly and helpful ALWAYS. They are very professional but also very personable. I have used storage in other locations several times and there is no comparison to Clint and Kelly. We accidently left an expensive item in front of our storage unit and Clint discovered it and called us and held it for us until we were able to get there.

Evan Anderson

I have been using this facility for about two years and I have found it to be exceptional compared to other storage facilities Ive used in the past. Its up high on a hill so its safe from the elements, the facilities are clean and properly maintained, and the property manager Marjorie is a hilarious, friendly and responsible caretaker. I strongly recommend this facility to anyone.

Hilary Vinson

Had a wonderful experience dealing with Miss Marjorie, the manager. My initial inquiry was handled professionally by the call center. And then shortly afterward, The manager from the public storage branch called me back personally to secure the unit for me. The unit is clean, and we received excellent pricing on our first month. Very satisfied and would recommend.