Address: | 920 Interstate 35 Frontage Rd, New Braunfels, TX 78130, USA |
Phone: | +1 830-629-5831 |
Site: | uhaul.com |
Rating: | 3.1 |
Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM |
JA
jackie Brown
DO NOT GO HERE! This is the worst uhaul I have ever been to. I went there to get a trailor hitch put on my car. I told them I was moving to Florida and renting a uhaul in san marcos. I am a 25 year old girl I dont know anything about trailor hitches. When I got to this store for my 11am appointment, the guy working there told me his boss went to the bank. I waited 25 min for him to get back. After they put on the hitch I drove all the way back to San Marcos and started hearing a loud rattling noise so I drove back to find out they put my hitch on wrong. They fixed it sent me on my way I go to pick up my my uhaul in san Marcos and they tell me I need a ball and receiver. I take a 3rd trip all the way back and get that from them. Then I get back in Sm and we decded to leave in he morning because of all the wasted time when we get to the San Marcos uhaul in the morn we find out they never put the light hook up on. I dont under stand how after me telling them I was moving to Florida how they wouldnt think I would need a light hook up. Now we are driving to Austin and cutting hours out of our long trip because the retards who work here dont know how to explain and help out a young girl who obviously knows nothing about trailors. You think they would have figured that out when I went back for the ball and receiver. Either way its called a upsale and its simple business technique that should be implemented and tought to employees.
AM
Amy Wilkes
I bought a trailer light wiring harness and paid for it to be installed at the same time. It took 2 hours for the install. The man said he was finished so my husband went to close the hood of my car and noticed the wiring was fun over the air filter box and the electrical tape was not even applied correctly. He didnt run the wiring correctly and it was hanging under the car sometimes only being about an inch from the ground. By the hitch he just balled up all the wires into a nest and zip tied it to the hitch. The plug was not mounted. When I husband confronted him and asked if he was going to fix it the man looked at him and said, "what do you want from me man?" . Please people take your business elsewhere, we did. The uhaul on austin hwy is a good place to go and it is worth the drive to have things done right.
FA
Faheem Ali
I pick up a Uhaul truck from this store for a one way trip to Houston. When I go to check the mileage on the truck, I realize that the paperwork is wrong (almost 60 mile difference). Cory, Uhaul sale person, tells me that its not possible to update the mileage in the computer and simply just scratches out the number on the paper and write in the correct number and initials it. I tell him the final destination isnt going to accept this and he tells me that they will. Well, sure enough when I go to return my truck in Houston, they dont accept. They told me that it is easy to update the mileage in the system and that the computer system would charge me for the mileage. DONT TRUST THIS STORE. It cheats and lies to its customers!!
CA
Caleb Galindo
Horrible customer service. Very unfriendly and rude. Rented from here a few years ago and it was much better. Im not sure what changed. Word of advice if you leave anything in a truck and call them back the very next day dont expect them to be helpful at all and kiss your valuables goodbye. I guess they took it upon themselves to take it as a tip. Take your business elsewhere.
JE
Jerome L. kelly
Reserved 15 online, got there no truck. The only available was a 26. Twice as long, and would not fit the area I needed for loading and unloading, unless I walked a block back and forth. The $50 "guarantee" is a joke / fraud. They can offer you anything for whatever time they allow ( not the 24hrs I needed - reserved ) and thats their out. A waste of a few hours.
MI
mike rider
Im sure the people are nice but their system is stupid i got the reservation and had to deal with 3 different stores and 5 different people each one saying hang on and then you have to explain everything again to a new person finaly cussed out the last one and found a place on my own
MA
Mark Sheffield
Great service. I rented the trailer on their website and used the online check-in. I was in and out in 10 minutes. The only negative about this location is that the parking lot is really tight. Might be a good idea to park on the street on the north side of the shop.
ER
Eric Dickman
Stopped in this one worker and four customers. Starting to think companies dont care about customer service. Three stores this morning all bad customer service.
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Jorge Mangino
Went as a walking to rent a cargo van and the staff was very helpful and nice. Prices are very competitive
MI
Millard Holderfield
I live nearby. I have not used their service in several years, but I would if the need arose.
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Lisa Vaughn
Very customer friendly, professional, establishment. Thank you Uhual of Landa Park.
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kevin howley
I got a truck on short notice. In and out fast and great customer service.
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Jeff Dzuik
In and out and the employee was a jokester.
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Andy
Fast check-in and completion of rental
SV
Svetlana Khotimsky
Knowledge and helpful , thanks a lot !
BI
Billie Marks
GUYS HERE WERE SO HELPFUL AND POLITE
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Phillip Pendergraff
Great service and well stocked
DA
Dan Meyer
Great people. Need more room.
CA
Catherine Casey Conley
Clean fast and convenient
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chaz gallagher
Out of propane.
DA
Daniel Schanz
Quick service