U-Haul Moving & Storage of Cedar Hill
| Address: | 1090 S Hwy 67 N, Cedar Hill, TX 75104, USA |
| Phone: | +1 972-293-1155 |
| Site: | uhaul.com |
| Rating: | 3.7 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM |
Location
Photos 1
Reviews 11
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Ana Afshin
This was the fifth time that I went to this U-Haul. It is a new location and the employees here were always polite and very helpful. Today was a completely different story. I arrived at 1:40pm. My husband went inside and after 10 minutes came back out. He informed me that no one was there and he had noticed a note on the counter reading "out on lot, use radio to contact me". He used the radio and received no response. I asked him to stay with our car and kids and I went towards the propane area where I had noticed an employee assisting two men since we had arrived. I approached him and asked politely if he was the only one working. He barked at me a very angry yes. And so I waited. And waited. And then when the two men left, the employee (shirt said General Manager), walked away from me without one word and headed towards the office. I stood there in shock. He had completely ignored me. When he was about 30 feet away, I yelled out to him that I needed his help. So he turned around and yelled " What you cant follow me!" My mouth dropped open. "Am I your dog?!" I responded. At this point I began walking towards my car. I turned back towards him, and reminded him of the many times I had come by here and this time, this particular person was a complete ass. NEVER AGAIN. I went down the road off of Hwy 67 to Budget and rented the truck I needed for cheaper! I will get my boxes from now on from Home Depot for half the price. Small boxes are only $0.69 at Home Depot. Double at this U-Haul. What a disrespectful human being! There was no need to be so rude. I was patient and waited 21 minutes from him to treat me like a dog. What a joke!
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MR Miles
Larry Franklin has decided that because whoever in Customer Service didnt add our reservation to the system, he would charge us an additional 100 dollar fee (not in the policy) and the amount for an additional day. This guy yelled the entire time. My wife and I rented storage space and a small truck and needed additional time. This Larry Franklin guy says that he is the General Manager and noone had the authority to tell him if he could or couldnt charge my card the extra 100 dollars that is not in any legal policy at UHaul. As a paying customer with several storages and a 1 DAY rental one would think that he would at least attempt to be respectful towards existing customers. Needless to say, I reached out to Kevin Harless and also the President of Uhaul to see if they are supporting this guy who is legally stealing money from Paying customers, because he is angry for whatever reason. If you are a customer at the facility lets make this post go viral so it makes to the Uhaul execs so someone can take a look at this Larry Franklin guy who claims he has all authority to overcharge customers.
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Wendy Nelson
How many times does someone have to tell this location to NOT CALL A SPECIFIC number unless its an emergency. After several stressful days of a family Illness that required hospitalization, I come home to my parents house just as this location is calling me, for a non emergency. The girl I spoke with, who was a lot nicer than the last one that called a while ago, said that she saw no notation of my request even though I specifically stated it when I moved in and twice since then, excluding this time. When I first moved in the service was great but it has become absolute crap. Having worked in storage before, if a customer says DO NOT CALL, you respect that wish.
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constance jones
If you go here, make sure you read the contract. My spouse and I picked up a UHaul truck. We wanted to drop the truck off at a location near our moving spot. Weve rented trucks before, but we never experienced dishonest staff. What they failed to tell us is that it would cost more if we didnt bring the truck back to the original rental pick up location. Everyone knows that when you are moving, you want to do so in the best economical way. We took the truck back to the original rental location and they almost refused to give us the amount owed for bringing it back to their location. He had to call the toll free number in order to get money returned.
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laura pickerel
I would never recommend anyone to this u-haul in cedar hill off of highway 67. I wouldnt even give them 1 star. If you pay in cash they have you swipe your debit card and they say it doesnt effect your bank account. I rented a truck in the beginning of September. Paid every thing in cash. And now there is 10 different transaction anywhere from $1-3 on my bank account that added up to $25.00 When I called to ask why they couldnt tell me. Now I have to call my bank and report it, so I can get my damn money back.
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Holli Wuud Slimm
Had to go out of town to pick up a car from a custom paint shop. made reservations online got to uhaul an even though it showed they had what i wanted not only at 1 store but 3 no store had the truck and trailer that i reserved it was showing in their system that each store had it but they ddnt. i couldnt make it to get my car and ended up having to pay $900 in storage fees an uhaul could not accommodate me. an me an my family has done business with uhaul for years but they have lost my business
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C W Gohman
Great and friendly folks. Had made reservation for a car hauler trailer to be picked up at another location in Duncanville. When I was there and paperwork was being filled out the price totaled about $200 more than what was quoted. I told them to forget it and walked out. Called the number for this location and was set up with what I was quoted with a $25 discount for my trouble. Picking up the trailer was quick and easy. Can not praise these folks enough.
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Dr Fun Times
Was very upset with U-Haul !!! until these wonderful people came through for me! U-haul needs more people like these people in their services. I cant say how much help they was with getting my orders right and done an out standing installing my 2" hitch for my 5 x 8 trailer they restored my faith in U-Haul again... Wonderful work they did for me.
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Dennis P
Was there on a Saturday morning for a trailer hitch. The boss man was working the place by himself. Though it was hectic with people at the counter wanting to rent equipment and vehicles, Zach took care of me. I will rent and seek service from them again in the future.
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Vancarlus Tennison
This is a busy place but Marcus and the other guy... sorry for not having his name did a great job of getting me in and out. Please be patient these guys will take care of you. The equipment was clean and ready to go at a great price... Thanks guys for your hard work.
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Chris Ferrie
I was quoted a price for a trailer hitch install of $65. When I showed up for my appointment a week later they said I spoke to a pajama person and the quote was wrong. They also said the dont do trailer hitch installs if they dont sell you the hitch. Nice job uhaul.