United States Postal Service

Address:	809 W Dallas St, Conroe, TX 77301, USA
Phone:	+1 800-275-8777
Site:	tools.usps.com
Rating:	1.7
Working:	Closed 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 9AM–12PM Closed

Location

Photos 20

Reviews 4

Erin Larson

Not even 1 star! Total crap! Lucky if you get your mail. The list is long. Most incompent running PO anywhere... that includes overseas! They make mistakes, lose packages, give you the run around, promise to fix it, then turn around & change mind, then wont own up to anything or refuse to fix their mistakes. They tried to deliver a package, left a notice to pick up at the post office. We go & they claim they can not find it. Go again, now they claim it was delivered & sign for. We have had the run around for 4.5 months. I have been implied I was lying, we have been pushed aside. Told by the delivery driver supervisor the delivery guy would be reimbursing, then told by the Post Master that the PM would personally go retrieve it, the told by the PM that we would have a refund. Now, suddenly a new Post Master, no refund and a claim they can now trace it to Chicago, but of course Dec it was mis delivered & signed for suddenly it reappears Jan 2nd in Chicago & now is off the face of the earth. Claiming it was being sent back to the original sender. The sender has never recieved the package back. They will not take the responsiblity for their mistake instead have implied we are to blame, lying etc... depending on what day we have gone in or who ever we talk to. We have been pushed aside, forgotten about & treated unfairly. The worse is this is not f.up that has been done. The delivery driver is noturious for delay delivery, losing mail & being down right rude. It took 2 months for a delivery. I have popped into my apartment office & handed packages that had been sitting up there & I never got a delivery/drop off notice in my mail box or on door. I have gotten a notice for a package on one day, yet the package had been sitting in the apartment office for 2 weeks. The delivery driver even tried to get me to sign for a package that was not mine ,then got mad when I refused, even when I told him it was not me & pointed it out. Apartment was wrong too. More than anything these 4.5months & the run around for the missing package is the worst. Expect any issues to be treated as if you are in the wrong. Must be nice to have a job where you can totally incompetent and not worry it.

C J

Huh. Ive read aLOT of the reviews & my experience since 1st moving here definitely echos most of the complaints. Someone DID answer the phone tho ONCE- out of the 8- Ive called at various times, otherwise it simply rings... I do get neighbors mail, pkgs & totally random addressees mail from time to time... For the past 3yrs I continue to receive the former owners Verizon bill every month like clockwork regardless of how many times Ive advised the PO (& Verizon). So I continue to honor my duty of writing RTS & sending it back lest I become a felon by either throwing it away or opening it up to give Verizon the personal information they seek. Ive now come to rely on its dependability really... Yes, contradicting information when tracking pkgs has been an issue- showing a pkg being delivered when it clearly hadnt. Ive only had 1 pkg MIA to this day & 1 completely damaged- Dec 2016. What gets me though? Civilian attire on duty. Shall I repeat that? Never in all my tax paying years have I been privy to postal workers on the job in cut-off shorts, sweatpants, tank tops or jerseys- in regular clothes- pretty consistently at that. It blows my mind. Nor have I seen a postal worker take out their... bad day perhaps... ON the mail? Or when they drop it on the ground to angrily stuff it in the boxes or become exasperated & throw them with no rhyme or reason into the back of the truck & screech away. And at times, rolling up to the mailboxes in an unmarked vehicle. Had the mail been kidnapped & taken hostage? The workers on site tho, at the desk, have always been nice & always professional. I will take them over the unbearably rude workers with a super ego & God complex at Panther Creek over on Gosling ANY day of the week.

Jordan PanKratz

This review is only for the people behind the scenes. The folks up front work hard and do a great job. However, NO ONE answers the phone. Theres not even an automated answering service to, at the very least, give information. Moving on, my complaint is for the people that deliver the mail. They do not care about what they do. My mail ends up in the wrong hands ALL the time. To top this all off, I ordered a pair of sunglasses from a prescription eye store over 3 months ago. USPS attempted to deliver the package and left a scribbled note with the tracking number. I called to have it redelivered, but nothing ever happened. I spent the entire day at the house waiting for it to arrive, but nothing ever came. I called the automated service to check the status of my package and IT WAS RETURNED. I called the eye store to let them know my dilemma and they waited two weeks and NEVER received the package. They reordered the glasses, and shipped them again. The tracking showed that they attempted to deliver the glasses again, but no one was home. YES, I WAS HOME. No one rang my door bell, no notice was left, NOTHING. Ive tried calling the location 6 times now, and all it does is ring until it times out. I wont even waste time telling the story of how they changed the lock on my mailbox and delivered the keys to the wrong address... (no mail for a month). This location sucks. Never in my life have I experienced such sloppy service from the people you trust to deliver your mail. USPS needs to go away and allow us to use private companies that compete for our business. Funny how monopolies are illegal in this country, unless its government owned....

Shauna Pscheidt

Im pretty sure they get tired of hearing people call asking where there stuff is so they just take the phone off the hook! If i could give this negative stars i would. I have called starting at 9 am this morning, talked to a gentleman named Keith first. I ordered something and it went through FEDEX who then in turn dropped it off at the Post Office. Why? Because FEDEX is too lazy to find my house. Anyways... According to the tracking Number i was provided, my package was scanned out at 10 am on Monday, and it had been at the Conroe facility since Saturday. Today is Wednesday and i have not received it. Really? I live in Conroe. It should not take this long. Well Keith put me on hold several times and said that my usual route guy was not there Monday and someone else had run the route. OKAY... well just leave your name and number and ill try and figure it out. OKAY.... fast forward about 6 hours and still no call. Called back and got some other girl (cant remember her name). I told her about talking to Keith etc. She put me on hold for 15 minutes before i hung up and called right back. This time i got a lady named Gay. Seriously. She went through the same thing Keith did and then asked for my name and number.... same song and dance! I told her i have already been through this and then she rudely said "Well we could have avoided all of this if you had told me that" and said Keith should be working on it and that i could either leave my name and number again or wait for Keith to call me. Are you effing kidding me? This place is a joke. This company needs to be held accountable!