Budget Auto Body Shop

3530 N Buckner Blvd, Dallas, TX 75228, USA

Address:	3530 N Buckner Blvd, Dallas, TX 75228, USA
Phone:	+1 214-824-9922
Rating:	2.7
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–3PM Closed

Location

Photos 100

Reviews 7

Christopher Rengifo

Do not take you vehicle to this establishment. The owners name is Sam very rude and very unprofessional with no customer service skills. For one I contacted Sam through email and sent him some photos of my vehicle that needed to be fixed, it took him forever to send me an estimate and I kept having to call to remind him that I was still waiting for an estimate. I finally got an estimate and agreed to the price however he told me that he doesnt have time to look for the parts because my car was built in 1996, so he told me that I would need to buy my own parts. Bad customer service. Never the less I purchased my own parts online. I mean how does a body shop a place that fixes cars, that they cant handle the job and you need to help. Wow! Isnt that what I,m paying you for? So parts come in the mail and I had to deliver them my self to his place of business a whole week passes by and I call to see what the status is of my car to find out that the fender didnt fit. Second bad customer service. Why did I have to call you to find out a week later that the part will not work really? Your suppose to call me Im the customer remember. Then Sam tells me that I need to find another part. Third bad customer service because as the owner you should take the initiative and find the part. I am the customer I cant stress that enough. So another week later I call to follow up and he says that he is still waiting for the fender mind you this Im the one thats always calling them for follow ups on my vehicle. Another week later the part comes in the mail and they start working on it again. Were now three weeks in. After the part comes in and it gets put on I never get a call saying that its ready to be picked up so I had to call them. Were now a month into this fix. I picked up the vehicle and inspected it and come to find out the side mirror is broken the insulation for underneath the hood is missing and my hood does not shut properly. I took it home because I had to make it to work on time and didnt have the time. So I take it home and half way home the brand new bumper that was installed by Budget Auto Body Shop cracked in two places in the front and on the side and the hood pops up on the road. I called Sam and he said that he would take care of the bumper and the insulation underneath the hood and the latch to close the hood. So about two days later I bring the car back and show him the damages to the mirror and the missing insulation peace and that the hood doesnt close he said he would fix all but the mirror. I drop off the vehicle once again that same day. Again no follow up phone call, I drive by the body shop to see whats going on and he tells me that I need to buy another bumper as the warranty doesnt cover parts that I brought. So at this point Im just fed up with this place and I get another bumper. Bumper comes in I drop it off. We are now into two months getting this car back on the road. So another week passes by and I call this time and I ask did he replace the insulation peace underneath the hood and responds and says " I never said I was going to fix this". Unbelievable. Then I say that you advised me that you would fix everything but the mirror he responds " Listen I just had a family member that just passed and Im going to hang up on you because I dont want to hurt your feelings". Wow great customer service guy! So another week passes and I call once again to see if the car is ready and they tell me that they locked the car and cant open it. This is crazy. Then I said how come I wasnt called they lie and said we did try calling. I drop off my clicker two days pass by I call again to pick up my car. This place is highly unprofessional with no customer service experience. I repeat do not take your car here! Bad service.

Kendra West

Man running around claiming to work for this shop offered to repair a small dent in my tailgate for cash, he completely destroyed it. What was a small quarter size dent is now the size of a basketball and all the paint cracked and broken! Dont do it!!!

hasan ramadan

very honest guy, they did an excellent job on my mercedes, will recommend

Rosa Maria Flores Sanchez

Tengo una amistad

David Fisher

Greaaaatttttt place to get your car repair

Ramez Ahmed

Very expensive

Hilal Warni

good prices