Rusty Wallis Body Shop

11310 Northwest Hwy, Dallas, TX 75238, USA

Address:	11310 Northwest Hwy, Dallas, TX 75238, USA
Phone:	+1 214-328-0078
Site:	rustywallis.com
Rating:	2
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 8AM–12PM Closed

Location

Photos 7

Reviews 11

Warren ASA Maxey Maxxey

We went to pick up our car for a trip to reunion.Had problems from the get go on calls about the car. Would cost much more then what our locked in price as a gold member.Our pick up was 4 pm.with a reserved ticket number for our car.We had to call the head office of Hertz and was told that we could get our car at the reserved price. Mr David B Roberts Branch Manager for Hertz was there working the desk . This what he said by one witness. "If you do not leave I will personly throw you and your wife out.and if you do not go I will call the cops ." With my wife crying we left.He was mad that we went over his head .We had a car to pick up but because they did not have the car they wanted $500 for a Full size .. It is our commitment to make sure this will not happen to others.This was not a good day for Rusty.

P G

I chose rusty wallis collision because it was a dealer affiliated repair shop and I figured the work would be done right with no hassle. As it turns out they were more shady and unreliable than any other body shop. Repairs that insurance paid them to fix were left undone. Instead of replacing parts they just buffed and painted them to save a buck. The alignment they did left the car pulling hard to one side and when I brought it back they said they couldnt redo it because there was suspension damage! Took it to NTB and they fixed me up in an hour. They wouldnt even look at my car a second time without having an insurance adjuster give them additional money for supplements on work that should have been done right the first time. Awful experience.

monk man

I dropped off my car on a Monday morning and was told it would be ready by Friday afternoon. It was not. I was then told Monday, then Tuesday, then Wednesday. Throughout this entire process I never received one single phone call to give advance warning my car wouldnt be ready by the promised date, causing me constant inconvenience trying to schedule alternate transportation. When I finally did pick up my car, I was given no explanation, no apology, not even a simple "Thank you. We appreciate your business." To top it off, their original estimate of $1,993 ended up being $3,100. This didnt affect my deductible, even so, I consider the discrepancy outrageous. And as for their repair work, my driver-side door still doesnt close properly.

Henry Chavez

Taken my car here twice, first time, Abel, was excellent. Kept me informed and got my car back looking like new. Second time same car more work, $8000.00 worth of damages. Lasted a month in the shop. When i got it back: - Front bumper panels were sticking out - Rear passenger exhaust pipe was 3-4" lower than the other - Striping decal on passenger side was longer than other - Rear bumper panel stuck out - Rear hatch is crooked After 2 re-trips the only thing that was fixed with satisfaction was the striping all other problems still remain. With all this being said, this will most likely be the last time I take my car to this place for repairs.

Anonymous User

Poor communication. Sloppy quality of work. Indifferent service from the estimator. Approachable manager (the ONLY plus!). I chose Rusty Wallis Collision Center because of the fantastic service I have received from Rusty Wallis VW in Garland. Well, these two members of the Rusty Wallis family operate very differently - and I dont mean that in a good way! There HAVE to be better body shops in the Dallas area...I recommend you seek them out and avoid the frustration and disappointment I experienced with this place.

Kirstie Capps

Bought my car as a certified preowned vehicle from Rusty Wallis a year ago. One of the perks they offer for buying a certified car is waiving the collision deductible for the first 3 years if its a $500+ fix. My CRZ was backed into in a parking lot leaving me with having to replace the front bumper. I thought there would be a little bit of a hassle since it would be a free fix but everything went smoothly. It only took a couple days to replace and it looked brand new when I got it back.

Maria Leon

This was my second time getting an oil change and Pablo was amazing. He let me know head of time it would take longer than expected since it was Saturday it was their craziest day. The staff tries to make it as comfortable for you, providing snacks along with the collage football game. Before I knew it my car was ready and washed. Thank you Pablo!

Emran Ra

Rusty Honda is dishonest seller and cheater. I got a car from Rusty and I surprised that I got engine light after driving the car 40 miles. It was obviously that he did rest the engine light till I bought the car. The car needs maintenance in up to 2800 , I really feel very bad from this dishonest dealer and will never ever get a car through him.

Elida Esparza

Worst place ever take for ever to get a car fixed. No one calls to give update. Have to take my time to call and get status on my car. Incorrect parts placed. Keep getting false statements about what is missing and come up with more bs regarding the reason the car is not ready.

R Fultz

Recently had my Volkswagen repaired here. My schedule was way too complicated and they went out of their way to accommodate it. Very impressed.

isabel gomez

Worst place ever!!! they dont even make an effort to help you or if they do they do it with a bad attitude