Central Paint & Body Collision Experts

Address:	1220 Shiloh Rd, Plano, TX 75074, USA
Phone:	+1 972-424-6167
Site:	centralpaintandbody.com
Rating:	4.4
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9AM–1PM Closed

Location

Photos 25

Reviews 14

Nickolas Daddario

Complete Bait and switch!!!! Brought my vehicle in to repair bumper and minor scratches and dings on the vehicle. Clifford game me a quote that looked good to fix vehicle with a new bumper. Noticed before I walked out that he gave me a quote on the wrong model car. Once he was able to pull up the correct vehicle my estimate was increased by $300. I was ok with that since the number wasnt originally caluculated on the correct vehicle. Clifford told me that my vehicle would be ready the following Friday (7 days). I received an email on Tuesday that The repairs would require an additional $120 for broken brackets. I agreed to proceed and confirmed that I would pick the vehicle up Friday. I received a call from Lisa on Wednesday that my vehicle was in the paint shop in line to be painted. I asked when my vehicle would be done. Lisa would not commit to a time frame, but would only say that my vehicle was in line to be painted and that she would call me on Friday with an update on whether I could pick my vehicle up or not. I never received a call on Friday and left a message asking what the status of my vehicle was. I had to call them Saturday morning to find out what the deal was with my car. Lisa answered the phone again and told me that the vehicle was still being painted and that she would call me later to let me know when it would be done. I told her that was not good enough and I needed a time commitment as to when the vehicle would be completed. She called me back an hour later to let me know I could pick the vehicle up at 1:30. Once I arrive to pick up my vehicle I was greeted by Clifford then brought out the original quote sheet to explain to me how he was able to save all this money because he was able to salvage the bumper. I asked Clifford why he would do that without consulting with me as the original quote was based off a new bumper. Clifford seem to be irritated that I would question him about that and I explained to him that I wanted to be able to make the decision on whether to have the current bumper fixed or stay with the new bumper. Given the choice I wouldve stayed with a brand-new bumper for resell value. I will never go back to this place again. I feel like I was completely bamboozled and Clifford used his ability to fix my bumper as a way to gain more profit rather then installing a new bumper. My final cost with the repair bumper was only $120 less than it would have cost me to have a new bumper. I am very disappointed that a local business would deceive a consumer in this fashion. Steer away from this place buyer beware.

Katherine Serrano

Clifford and his team are exceptional! I had my SUV fixed at his shop in late 2014 and it was great! Unfortunately there was a problem with the paint and it started chipping off the bumper after only 6 months. I called Clifford and explained the situation and the only question he asked was "When can you bring it in?" I brought my vehicle in that same day, they fixed it and I had it back in less than a week (they had it over the weekend but was ready for pickup first thing on the following Monday.) Thats what I call STELLAR customer service!

Jake Johnson

Good service. Came here to get my truck fixed from a hail storm in wylie, tx that hammered my new truck with huge dents but within a week she was done and left like nothing happened. also had my front windows replace for a really good price. Overall this place kicks ass. Ask for David hes the manager cool guy.

Vickey Colgan Breen

I waited for almost 3 hours just for an estimate. This is the worst experience Ive ever had in my life, I arrived early and was the last to leave and didnt even receive my estimate! They said I would recieve an email. That didnt happen. Go anywhere else! They should not even be n business! No stars!

Patricia Meagher

My sons car looks like new, you cannot tell where the damage occurred even though the paint is sparkly! The service was friendly, courteous and knowledgeable, and the office was comfortable and tidy. Thank you for a "like new" car!

Josue Mendoza

Me atendieron amablemente y eficas ala hora de entregs

Juan Arcos

Awesome place! If your looking for a quality paint job this is the place to go.

Doug Smith

They did an awesome job on my 30 yr old fiat, fast, and very reasonable!

Dave Woods

Good folks. $10,000 in hail damage my 2012 Kia Optima looks great.

Huzeen DatBoi

Juan. Great guy. Overall great service, I go there all the time.

Mary Pepkin

Excellent job on my car, great customer service, fair price!