City Garage Auto Repair & Oil Change #6

4015 Frankford Rd, Dallas, TX 75287, USA

Address:	4015 Frankford Rd, Dallas, TX 75287, USA
Phone:	+1 972-713-6666
Site:	dallas.citygaragedfw.com
Rating:	4.4
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 8AM–5PM Closed

Location

Photos 30

Reviews 4

Giovannie Cruz

Beware. Rant coming. These guys are banking on the fact that I am female and ignorant. And while I may not have a clear cut understanding of the inner workings of my vehicle, I am smart enough to take my car to several other mechanics to get second opinions or if I have the time, to my dad and Godfather who were mechanics in the Armed Services. With that said, everyone **AVOID City Garage on Frankford and Midway in Dallas**. They have decent enough reviews online (which is where I placed my trust- unfortunately) but have had three instances with them (2 of which were minor and one which was MAJOR) which has cost me several hundred dollars. I have taken my car in to get basic oil changes a few times and two of the times (the last time in addition to the very first time) none of my fluids were topped off. Moreover, The last time I went in (just before x-mas), I paid for a tire rotate and balance. I got a call from the service manager stating the mechanic sugguested I needed to replace back breaks asap (the whole shebang) which would be over a $300 service. I declined knowing Id be visiting my father near Fort Hood and that he could take care if it quickly. I just wanted my car in good enough condition to be a safe driver before hitting holiday traffic . When I got to Fort Hood, my dad checked my liquids and noted they had not been topped. In fact one of my fluids was so low, he told me I would have had to have not refilled it for at least 6 months for it to be that low. I had had an oil change just the week before. He also pulled the back right tire off to do a brake change and noted the brakes had plenty of "meat" on them and werent even half worn down. When he tried to take off the back left tire, he was really concerned. He couldnt get the tire off due to a stripped nut. Because he had tried to remove the nut once before, about three months ago to change out the hubcaps, he knew the mechanic had not done a full tire rotation and questioned then, how the mechanic could have come to the conclusion I needed new brakes. I called Eric at city garage and shared with him all my evidence that my car had not been properly serviced. After much back and forth between us, I requested a full refund for the incomplete service. I went in in person too, and gave then the strut that had to be cut just to remove the rear left tire and the brakes that were supposedly so old "they required immediate attention" (his words, not mine). I have heard nothing back concerning my request for a refund. Not even a nod of consideration. This story doesnt even include the other 2 minor incidents I had with them. So...unless you have a mechanic at home to second check thier work, DO NOT take your vehicle here for service. They have lost my trust completely by giving me too many half services whilst taking the full payout and are not considerate at all to rectify the situation when called out. This incident happened weeks ago and they have had ample time to make it right.

Scot Krewson

My daughter took her 2004 Honda CRV to City Garage #6 for an oil change. They told her that she needed a new tire and a new radiator as the old one was leaking. Unfortunately, she authorized the work before calling me. After speaking to her, I called City Garage and spoke to Phil who told me that the work was in progress and that they’d have to charge me even if I wanted to halt the work. Phil also told me that the rear brakes were wearing metal to metal. He also told me that the cooling system issue was the priority and that the brakes could wait. I told Phil to wrap up the work they were doing on the radiator and get my daughter out. The bill came to $950.84 for an oil change, a new tire, radiator, hoses, coolant, and pressure test. I had my daughter take the car to Honda ASAP to have the cooling system and rear brakes checked. 2 days later Honda tells me that the radiator is fine but that the cooling fan is out and that the rear brakes are fine. I then called the manager at City Garage #6. He was polite and said the Phil had misstated some information but that everything else was fine. I also spoke to the corporate office as I feel that my daughter was scammed. They were polite and in their defense it looks like CRVs do sometimes develop cracks in the upper part of the radiator somewhere near 200,000 miles. However, at that point there had been no sign of coolant leaking. In any case, there is no defense for what Phil was telling me about the brakes. I recommend finding another shop.

John Carruthers

KEEP AWAY- with as busy as they are on a regular basis, I find it surprising that they really need to try to wring you dry of every penny they can get- but this is how their scummy operation continues..I experienced shaking when I would apply my brakes, so I took my F150 to City Garage. They told me that I need to replace my rotors, which would cost $900. This didnt sound right to me...I went off my hunch and told them not to touch it. By the way, the guy at the counter wouldnt even look me in the eyes when he was telling me this. Its almost as if he has a concious or something. Then I went to a smaller repair place, they simply resurfaced the rotors, thus costing $80. Now...I called City garage back..I was a bit upset that the option wasnt given to me, and that they tried to make me think that the only option was the $900 option- they didnt deny that I was correct. They had nothing to say. Additionally, I asked the guy TWO times to replace the license plate lights, he kind of went yea, sure, and then they didnt touch them. This is a horrible, scammy low-life auto repair place that tries to get anything they can out of you- and if you dont believe me, then read the other reviews about this place. Keep away.

Nicole Herp

Took my car in because it was overheating on the highway with ac on. They said after the supposed inspection that I needed new radiator and top, coolant hose, water pump, belt and temp gauge. Mind you the water pump only had 30k miles on it as it was and they go for at least 60k. Estimated cost was $1200. I brought it back home and a mechanic friend came over and took it apart himself to find the radiator was not cracked or leaking nor was the top. Only the hose was leaking fluid and needed replaced. The water pump worked perfectly fine and it was actually a freeze plug that was leaking fluid. The temp gauge was rusted on and had to be pried off so they clearly didnt even take anything apart to actually inspect it during the "inspection" that they charged me $60 for. They totally tried to rip me off by telling me I needed to basically replace the entire cooling system. After spending a total of $110 at autozone for a new belt, hose, freeze plug, tension pulley and temp gauge it runs fantastic and not a single drop of fluid has leaked from the supposed "cracked radiator" or "broken water pump". Crazy right?!